Customer Service High School

Grace Marino

Email: ********@*********.***

Address:

City: Des Moines

State: IA

Zip: 50310

Country: USA

Phone: 515-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Jefferson College, Hillsboro MO 1/2001 to 5/1984 (Secretarial Science)

High School Dipolma from Jefferson College, Hillsboro MO 1/2001 to 10/2012

High School Dipolma from Administrative Professionals Conference, Hillsboro MO 1/2001 to 10/2012

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

SkilledAdministrative support

Meets/exceeds goals

Microsoft Office skills

Legal administrative support

Knowledgeable in all front office procedures

Coordination

Schedule management

Team liaison

Meeting minutes

Spreadsheet development

Calendaring

Organizational Skills

Core Accomplishments

Operations

Collaborated with all teams to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office including Calendaring, planning all meetings and all travel arrangements.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for groups of 100 employees.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

August 2012

Power Engineering/Centurylink Des Moines, Iowa

Contractual Employee

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Data entry in multiple engineering programs.

9/18/2012 12:00:00 AM

June 2011 to October 2011

Johnson Service Group/Johnson Controls Des Moines, Iowa

Contractual Employee

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Provided efficient customer service to clients. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Supported CFO through personal document management, calendar organization and collateral preparation for meetings. Processed accounts receivable and accounts payable.

August 2007 to February 2011

State of Iowa Des Moines, Iowa

Secretary Level 1

Managed daily office operations and maintenance of equipment,maintaining accurate records for all business supplies.Provided efficient customer service to clients.Processed accounts receivable and accounts payable.Scheduled and confirmed appointments for entire management team.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Increased meeting efficiency by developing meeting agendas. Prepared meeting minutes, edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

February 2005 to August 2007

Peterbilt of Des Moines Altoona, Iowa

Cashier/Sales Coordinator

Improved communication efficiency as primary liaison between departments, clients and vendors.Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.Prepared and drafted all outgoing correspondence in a timely manner.Served as corporate liaison between the finance, IT and marketing departments.Prepared folders and maintained records of all trucks, on the lot and on order from the factory. Collected monies on all transactions, balanced daily monies and prepared for our Corporate offices in Sioux City.

July 2004 to February 2005

Schemmel Law Offices, P.C Des Moines, Iowa

Legal Secretary/Office Manger

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Prepared and drafted all outgoing correspondence in a timely manner. Completed payroll and taxes bi-monthly. Legal administrative support.

June 1990 to April 2001

Tele/Systems-Inventory Management St. Louis, Missouri

Administrative Assistant - Trade show Coordinator

Created databases and spreadsheets to improve inventory management and reporting accuracy.Processed accounts receivable and accounts payable.Scheduled and confirmed appointments for entire management team.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Provided support towards CEO and sales team in managing operation workflow.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Standardized department filing system so secretarial staff could easily locate information in any filing center .Developed new customer relations through telephone contact and sales activity.Planned and executed all aspects of office headquarter move.Improved communication efficiency as primary liaison between departments, clients and vendors.Supported CFO through personal document management, calendar organization and collateral preparation for meetings.Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.Directly supported CEO in managing operation workflow.Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Education

2006 Administrative Professionals Conference Des Moines, Iowa

Certificate Time Management

Successful completion of time management courses.

1984 Jefferson College Hillsboro, Missouri

Certificate Word Processing Word Processing

1982 Hillsboro High School Hillsboro, Missouri

Diploma General

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