Customer Service Representative
Resume:
Cesily Greene
Email: abpabw@r.postjobfree.com
Address:
City: Moreno Valley
State: CA
Zip: 92557
Country: USA
Phone: 951-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Responsible Preschool Teacher with excellent communication skills demonstrated by 10 years of teaching experience.
Educational Background:
High School Dipolma from Riverside Community College, Riverside CA 1/2001 to 6/2001 (General Education)
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Responsible Preschool Teacher with excellent communication skills demonstrated by 10 years of teaching experience.
Core Strengths
Floor set design and visual Store maintenance ability displays
Cash management
Shipping and receiving
Credit card processing
Strong organizational skills
Listening skills
MS Windows proficient
Fast learner
Strong client relations
Trusted key holder
Inventory control familiarity
Telephone inquiries specialist
Adaptive team player
Exceptional communication skills
Floor set design expertise
Managing classroom for diverse populations
Diverse classroom settings
Strong collaborator
Positive learning environment
Computer proficient
Varied lesson plans
Positive reinforcement
Creative learning strategies
Thematic study techniques
Positive atmosphere promotion
Behavioral/cognitive skills development
Accomplishments
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Telephone Service
Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.
Cross-trained [] new call center representatives.
Inventory Control
Restocked and organized items as necessary and as directed.
Work Experience
November 2010 to Current
Ladybug Learning Family Childcare Moreno Valley, Ca
Family Childcare Provider/Owner
I am the owner and daycare provider for an at home Family Childcare. I care for children ages infant through kindergarten. I maintain a clean healthy, environment for children to play and learn. I assure all children are cared for properly. I conduct daily circle times, learning age appropriate activities, hands- on science activities as well as reading and writing curriculum.
August 2009 to November 2010
Renu Hope Foundation Perris, Ca
Lead Preshool Teacher
I worked as a Lead Preschool Teacher. I cared for 25 children ages 2-6 as well as supervised teaching aides in the classroom. I as well as the aides collaborated to make an age appropriate lesson plan in which we taught off of. We had daily circle times, center activities, outside play. I met with the parents on a daily to let them know how there child was doing and if they needed to work on anything as well as conducted parent conferences when needed. I was often a key holder to the center where I was responsible for making sure all children were picked up and staff was done for the day and then locked up.
June 2008 to August 2010
Lacoste USA Cabazon, Ca
Sales Associate
I was a sales floor associate. I greeted customers as they entered the store. I made sure they felt welcome and I assisted them with any questions they may have had. I worked as a fitting room associate where I assisted customers with sizes, etc. I also was a cashier where I took phone orders, assisted customers with cash, credit, and check payments. I worked plenty of Black Fridays where the sales volume was very high with alot going on and very very busy. I also made bank runs to retrieve more cash for the store, I made bank deposits as well as occasional key holder in which I balanced out the cash drawer at the end of the night, ensured the store was neat and tidy for the next morning and closed up the store.
November 2008 to May 2009
Macys Redmond, Wa
Sales Associate
I was a floor sales associate where I greeted customers as they entered my department of the store, I assisted customers with any questions they had on store merchandise. I was a cashier, where I balanced out the drawer at the end of the night in a timely manner, assisted new hires with help on closing their drawers, made nightly deposits. I was a very energetic and organized sales associate.
February 2006 to April 2008
Infonxx Riverside, Ca
Customer Service Representative
I was a Customer Service Representative for a directory assistance call center. I was responsible for taking incoming calls and assisting customers with there needs. Customers calling in for phone numbers, addresses, directions, to commercial businesses or residences. I took on average 300-600 calls a day. I learned the job really fast and was promoted to team mentor where I sat with new customer service representatives or reps that needed some extra help to assist them in taking calls quicker.
August 2005 to February 2006
Verizon Wireless Irvine, Ca
Customer Service Call Center Representative
I was responsible for taking incoming calls from Verizon Wireless customers with questions regarding their bill, or technical issues or just any questions they may have for Veriozn Wireless. I was responsible for starting up new service, phone orders of cell phones and service ect.
Educational Background
Riverside Community College Riverside, Ca
High School Diploma General Education
I attended Riverside Community College in which I took classes for General Education, Early Childhood Education, as well as Computer Science.
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