Customer Service High School

GerriAnn Cressman

Email: ********@**-*******.***

Address:

City: HARTFORD

State: SD

Zip: 57033

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would be great to work in many areas. Some of the reasons include being energetic, positive and reliable; also skilled with working with a diverse group of people. Able to provide excellent customer service to all. With refined computer skills and strong typing. Highly dedicated to the job and always motivated to perform beyond company expectations. Hardworking, great at multi-tasking and have exceptional attention to detail.

Educational Background:

High School Dipolma from West Central High School, Hartford SD 1/2001 to 5/2003 (General)

High School Dipolma from University of Sioux Falls, Hartford SD 1/2001 to 10/2012

Job History / Details:

Career Overview

I would be a great receptionist for the University Center for many reasons. Some of them include being energetic, positive and reliable; also skilled with working with a diverse group of people. Able to provide excellent customer service to all. With refined computer skills and strong typing. Highly dedicated to the job and always motivated to perform beyond company expectations. Hardworking, great at multi-tasking and have exceptional attention to detail.

Skill Highlights

WPM 90-100

Very personable

Computer literate

Multi-task

Work well under pressure

Problem solver

Critical thinking

Years of experience in office management and secretarial work

QuickBooks

Employee training experience at multiple jobs (Trained at Keloland TV, Spa 2000, Outback Steakhouse,Legacy Real Estate, Qwest Communications)

Core Accomplishments

Training

Responsible for training new employees to ensure quality in department

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment

Scheduling/Planning

Organized practices, work-outs, and official gymnastics meets

Handled all clients and their appointments

Organized and scheduled for special events/parties at Spa 2000

Data Entry

Can type with great amounts of speed and accuracy

Great attention to detail

Used Quickbooks for clients, products, and issuing employee checks

Critical thinking/Problem Solving

Analyze situation and come up with numerous solutions

Think outside the box

Professional Experience

June 2011 to August 2012

Keloland TV Sioux Falls, SD

Production Assistant

Operated different programs and machines to create video to air on the news, answered phones and worked on all kinds of computers. Learned numerous programs without school and very limited training. Had to learn to multitask and work under extreme pressure in a fast pace work environment. Also became a trainer within the first few months working at Keloland TV.

10/23/2012 12:00:00 AM

Spa 2000 Sioux Falls, SD

Office Manager/Receptionist

Set up all appointments, took sales transactions for services and products. Ordered products when low. Batch credit card machine at end of each night. Used Quickbooks on a daily basis and also to write checks out to employees. Did preparations for all bridal parties. Also did all custodial work including laundry, vacuuming, dusting and much more.

10/23/2012 12:00:00 AM

Wells Fargo Financial Bank Sioux Falls, SD

Customer Service Rep II

Answered incoming call answering questions/concerns with customers credit card using computer and multiple programs.

September 2010 to March 2011

Wileys Tavern Sioux Falls, SD

Server/Waitress

Served customers food and beverages. Handled high volumes of people, so learned to multitask and work in a very stressful, fast-paced work environment.

February 2009 to July 2010

Qwest Communications Sioux Falls, SD

Loyalty Representative for Retentions

Answer customers incoming calls specifically requesting to cancel service due to upset services or moving. Used computer and different programs to provide great customer service and at the same time retain them as a customer and sell more services if able to make customer happy.

July 2002 to 10/23/2012 12:00:00 AM

Advanced Recycling Center Sioux Falls, SD

Office assistant

Helped maintain an efficient office environment. Provided administrative, secretarial and clerical support. Some of the duties include answer phones, take messages and make sure they are received with detailed information provided, used fax machine and scanner, weighed trucks on scale and monitored/recorded type of product dumped and from what company. Data entry keying in weighed trucks/products for billing purposes.

October 2003 to February 2008

West Central High School Hartford, SD

Gymnastics Coach

Coached 6th-12th grade. Spot gymnasts and demonstrate skills, prepare the girls for competition by conducting work out routines, practices and competition routines. Coaching requires being a leader and giving support to the gymnasts before and after meetings. Gymnastic coaches advise gymnasts about how to improve their techniques and form also while trying to avoid injuries. Coaches provide motivation and encouragement, but also need to be strict to help athletes maintain focus.

Education

2003 West Central High School Hartford, SD

General

University of Sioux Falls Sioux Falls, SD

NA Exercise Science/Business

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