Customer Service Security

Entry-level investigator seeks to relocate (Columbus, Ohio)

Date: 2012-11-04, 4:07PM EST

*************@*****.***

Hello. I am Will Duncan. I am a Senior Criminal Justice Major at the University of Phoenix, and member of Alpha Phi Sigma - Eta Theta: the national criminal justice honor society. Looking to relocate to Columbus, Ohio, I have over five years varied security and investigations experience with Allied Barton Security System and I seek an entry-level position in Security Investigations, Counter-Terrorism based AML/BSA or Insurance Claims where I can utilize my years of education and experience to your company's benefit in the Columbus region or surrounding areas.

William H. Duncan

(831) 325 - 8471

EDUCATION:

The University of Phoenix

Bachelors of Science in Administration of Justice (Graduation in February of 2013)

Alpha Phi Sigma - Eta Theta

Goodwill Career Center

Certificate in Customer Service and Banking (Graduation in January of 2012)

Award for Fastest Typist at 65 words per minute

Cabrillo College

Associates of Sciences in Criminal Justice/ Law Enforcement (Graduation in 2004)

Police Officer Standards and Training Modular Academy

Special Studies Internship: Santa Cruz Sheriff's Office - Aptos Station

KEY SKILLS:

Customer Service

Intelligence gathering

Interviewing

Consultation

Surveillance

Typing: 65 wpm

Microsoft Office

Cisco-integrated IP Telephone Platforms

EXPERIENCE:

Anderson Property Services

Labor Services Rep.

April of 2012 - Current

Gastonia, NC

- Facilitated worker order follow up, provided customer service, estimated contract bids for work order.

- Documented properties for damage, property seizure, and maintenance progress.

AlliedBarton Security Services LLC

Security for the Democratic National Convention

September of 2012

Charlotte, NC

- Provided customer service and winning the customer for life by providing a safe, secure, friendly environment during the Democratic National Convention.

- Monitored public streets and large crowds as Security Observation in an attempt to detect and monitor possible riots, criminal activity or terrorist threat.

AlliedBarton Security Services LLC

Security and Investigations

May of 2006 - September of 2011

San Jose, CA

- Provided customer service and winning the customer for life through both call center and face-to-face contact.

- Engaged in incident response, investigation, digital photography, report writing and submission regarding claims of various incidents such as vehicle damage due to weather conditions, on-site work-related injury, and emergency medical response.

- Awarded "Certificate for Outstanding Service" for actions taking in the investigation and capture of perpetrators who committed the theft of over 500,000 dollars in stolen material.

- Nominated for "Outstanding Service" for actions taken during an incident of critical medical response.

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