Customer Service High School
Resume:
Joi Marrero
Email: ********@******.***
Address:
City: Hinesville
State: GA
Zip: 31313
Country: USA
Phone: 912-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated customer service representative with over nine years experience in a fast-paced environment.
Educational Background:
High School Dipolma from Central Dauphin East High, Harrisburg PA 1/2001 to 6/2002 (high school)
Job History / Details:
Career Overview
Motivated customer service representative with over nine years experience in a fast-paced environment.
Core Strengths
Large cash/check deposits
Telephone inquiries
Telecommunication skills
Adaptability
Conflict resolution
Excellent communication skills
Problem solver
Active listening skills
Quick learner
Proficient in cash management
Multi-line phone talent
Opening/closing procedures
Energetic work attitude
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
January 2001 to April 2005
Giant Foods Harrisburg, PA
Giant Foods
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Earned Top Seller for two consecutive quarters in 2001
Handled ticket sales and prize rewards for Pennsylvania Lottery.
Accurately balanced cash drawer after every shift.
September 2010 to May 2011
MAC FEDERAL CREDIT UNION FORT WAINWRIGHT, AK
MEMBERS SERVICE REP/ LOAN ASSISTANT
Opened new customer accounts, including checking, savings, IRA accounts
Managed opening and closing times for the main branch.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Researched and resolved member issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Directed specific questions to appropriate branch personnel.Entered member transaction data into the online banking software.
Loaded member loan applications into the system.
Addressed member service inquiries in a timely and accurate fashion.
Performed credit checks in order to process loans for members
September 2009 to August 2010
CROSSMARK FAIRBANKS, AK
EVENT SPECIALIST
Greeted each customer with friendly eye contact
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Prepared food items
Trained new employees
Provided customers with product details to boost sales
March 2006 to May 2009
AES/PHEAA HARRISBURG, PA
CUSTOMER SERVICE REP 2
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Developed effective relationships with all call center departments through clear communication.
Trained staff on how to improve customer interactions.
Properly directed inbound calls in phone queues to improve call flow.
Educational Background
2002 Central Dauphin East High HARRISBURG, PA
High School Diploma
Graduated with honors
Contact this candidate