Customer Service Manager

Frank T. Baker Jr.

Email: ********@*********.***

Address:

City: Cumberland

State: MD

Zip: 21502

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Trained and mentored several soldiers successfully to future leadership. Received Several awards and decorations for leadership. Orchestrated several inspections as well as inspected soldiers for pre-mission deployments in Operation Iraqi Freedom

Educational Background:

High School Dipolma from Buena Regional High School, Buena NJ 1/2001 to 6/1997 (General)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Trained and mentored several soldiers successfully to future leadership.

Received Several awards and decorations for leadership.

Orchestrated several inspections as well as inspected soldiers for pre-mission deployments in Operation Iraqi Freedom

Highlights

Skilled trainer

Excellent time management skills

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Deadline-oriented

Microsoft Outlook, Word and Excel

Training and development

Scheduling

Accomplishments

Reduced staff turnover by 30 percentage in one year by implementing several well-received team and morale-building programs.

Successfully trained soldiers for success and readiness.

Responsible for several duties to include installation key custodian, Repairs and utilities coordinator and public affairs representative.

Experience

September 1999 to April 2003

WAWA Belmawr, NJ

Store Shift Manager

In my career in retail management, I created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction, and safety program.

Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.

January 2003 to February 2012

US Army N/A, N/A

19D Cavalry Scout

Served in the military from 1997 as a member of the PA National Guard, Then entered active duty in late 2003. Served in several recon units across Europe including serving in Iraq. I received several awards for leadership and dedication to duty. I was medically discharged this year for injuries i sustained in Iraq and received my letter of disabilities. Papers ancd copies of awards will be provided in resume packet.

Education

1997 Buena Regional High School Buena, New Jersey

High School Diploma General

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