Manager Customer Service

Jose Ortega

Email: abpa45@r.postjobfree.com

Address:

City: Lawrenceville

State: GA

Zip: 30044

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Educational Background:

High School Dipolma from Surry Community College, Dobson NC 1/2001 to 8/2002 (Electrical Engineering)

Job History / Details:

Executive Summary

Results-focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications

Exceptional interpersonal communication

Effective leader

Staff training/development

Consistently meet goals

Cross-functional team management

Operations management

Computer-savvy

Efficient multi-tasker

Project management

Staff training

Supervision and training

Conflict resolution

Customer service-oriented

Organized

Calm under pressure

Professional Experience

January 2003 to Current

Fencing Star Academy Duluth, GA

Assistant Coach

November 2005 to Current

Computer Exchange Ltd. Lawrenceville, GA

Warehouse Manager

Trained, coached and mentored staff to ensure smooth adoption of new program. Experience with processing national and international shipment orders. Advanced knowledge with managing inventory of more than 10K parts and UPS and FedEx shipping policies. Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .

June 2004 to May 2005

Blockbuster Norcross, GA

Shift Leader

Manager in charge of supervising employees while running the store. Responsible for cash and credit card charges, tracking all inventory and promoting sales and advertisements. In addition to executing daily, weekly and monthly purchasing and trends for sales.Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.

April 1997 to September 2003

Triplette Competition Arms Elkin, NC

Shipping Manager

Develop, design and quality control equipment. Placing orders for national and international customers Managed team of 10 of professionals.

Created new revenue streams through organizing multiple fencing tournaments. Assist with payroll, accounting.

Education

2000 Surry Community College Dobson, NC

Associate of Science Electrical Engineering

Affiliations

Bilingual Spanish-English. Professional Fencer for 25 years.Member of the United States Fencing Association. 1996 Participated and won the American Fencing Championship. Ranked 8th in the 2004 national tournament. 2003-2004 South American Champion and Southeastern Fencing Champion

Fork lift Driver. gas and electric.

Contact this candidate