Customer Service Manager

Suzette Rodgers

Email: ********@*****-*******.***

Address:

City: Pea Ridge

State: AR

Zip: 72751

Country: USA

Phone: 417-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position as a business professional to help build customer satisfaction, utilize 15 plus years of management and experience in the Food Service Industry.Outgoing Manager offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Educational Background:

High School Dipolma from McDonalds Hamburger University, Chicago IL 1/2001 to 11/2008 (General Manager)

High School Dipolma from Sanford Brown Business School, Chicago IL 1/2001 to 11/2012

High School Dipolma from East Central Junior College, Chicago IL 1/2001 to 11/2012

Job History / Details:

Summary

Seeking a position as a business professional to help build customer satisfaction, utilize 15 plus years of management and experience in the Food Service Industry.Outgoing Manager offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.

Highlights

Highly responsible and reliable

Extensive hospitality background

Serv Safe Food Handlers card

Point of Sale (POS) system operation

Works well under pressure

High-volume dining

Upbeat, outgoing and positive

Food safety understanding

Large cash/check deposits

Store maintenance

Inventory control

Invoice processing

Conflict resolution

Energetic work attitude

Active listening skills

Quick learner

Proficient in cash management

Local/state health laws knowledge

Opening/closing procedures

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Experience

March 2012 to Current

Arby's restaurant Bentonville, AR

Assistant Manager

Currently assisting the General Manager in Daily operations of a fast food restaurant.

Creating a fun work environment and a clean environment.

Helping to ensure great P & L statements.

Earned management trust responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.

March 2010 to February 2012

Chat N Chew Diner Branson, MO

General Manager

Have the ability to adapt to any position, on any day to accomplish the best customer service possible at the fastest pace to satisfy the customer and to make his experience a WOW factor.

Take pride in the work that I provide, work well with fellow employees.

Adapts easily to new staff and procedures that are implemented.

07/2007 to 06/2010

McDonalds Pea Ridge, AR

General Manager

Ran a 1.5 million dollar store on a daily basis, maintaining food cost, customer service.

Scheduling 100.

crew members, training and promoting managers.

Attended Hamburger University.

05/2005 to 07/2006

Codys Convience Store Hollister, MO

General Manager

Opened and ran Codys Convience Store, hired and trained employees, maintained a clean and freindly invironment.

Assembled floor displays, ordered and controlled inventory.

Maintained cash, deposits.

Applied great friendly customer service.

05/1998 to 05/2005

Branson, MO

McDonalds 1st Assistant Man

Ran the store in the absence of the General Manager.

Ran a shift of 50 employees at a time, insured fast and great customer service were provided.

Introduced new product to the crew and to customers.

Ordered product for the store.

Did weekly schedule for the crew.

Gave recoginition to performance that was well done and coached performance that was needed.

Education

2008 McDonalds Hamburger University Chicago, ILL

Associate Degree

1993 Sanford Brown Business School St. Louis, MO

1974 East Central Junior College, MO

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