Technical Support Manager
Resume:
Justin Travis
********@*******.**.***
Jasper, AL 35504
PROFESSIONAL SUMMARY:
I have extensive experience & knowledge with providing technical support for Windows & Mac Operating Systems, along with networking skills. I have an advanced understanding of IT infrastructure & support processes along with business knowledge and strong analytical skills. I am an effective communicator and I am comfortable working with people of different skill sets.
EDUCATION:
Bachelor of Science in Commerce and Business Administration
The University of Alabama, Tuscaloosa, Alabama, December 2009
COMPUTER SKILLS:
Windows XP, Windows 7, Server 2003 & 2008, MAC OS X, Linux
TCP/IP, Cisco routers, switches, and IOS, Active Directory, NAT & WAN connectivity, OSI
Network Infrastructure, Hardware Diagnostics, Component installation, Ghost
VMware, Excel, Salesforce, Blackberry, iPhone, iPad, Outlook, CRM & Help Desk software
EXPERIENCE:
Technical Support Manager, Dragonfly Athletics, Hartselle, AL
July 2010 - February 2013
Supported and fixed customer’s complex technical support issues on Windows & MAC O/S
Responsible for supporting collegiate and professional athletics clients including the NFL, SEC, ACC, Big12, BigTen, & ESPN among others
Responsible for interviewing, hiring, and managing Technical Support department employees
Scheduled with our customers & development team on when software updates would be applied
Applied a customer-service mindset to technical support
IT Internship, GAF/Elk Materials Corporation, Tuscaloosa, AL
April 2009 – December 2009
Provided Level 1 & 2 help desk support to the plant and all employees
Maintained multiple servers running the Windows Server operating system
Responsible for working within Active Directory & insuring system back-ups were performing as scheduled
Installed components such as Hard Drives, RAM, Network Printers, Dual Monitors
Trained end-users on Microsoft Windows, Microsoft Office Suite, and other business-related software
IT Help Desk Business School, University of Alabama, Tuscaloosa, AL
June 2004 - April 2009
Provided classroom multimedia support for projectors, sound equipment, etc.
Provided desktop support for Windows and Mac operating systems to all of business school
Worked within Active Directory to create user accounts, reset passwords, and set permissions
Installed components such as Hard Drives, RAM, Network Printers, Dual Monitors
Trained new professors and business school employees on use of computers & network
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