Manager General

Theresa Arena

Email: abpa0a@r.postjobfree.com

Address:

City: Mountlake Terrace

State: WA

Zip: 98043

Country: USA

Phone: 206-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Senior General Manager of Operations Drive key business initiatives through innovative solutions, highly effective teams and strong operational systems to achieve strategic, organizational priorities. Foresee challenges, identify opportunities and pull together resources to execute on-target solutions. Accomplished Manager who develops people, sets clear goals, drives for performance and recognizes excellence and improvements. Leadership, Management/staff mentoring and coaching, financial analysis and cost control, quality experience focused, innovated ideas and team oriented. Big picture thinker, motivator while also being able to multi-task and achieve results. Focused on positive results and satisfaction guaranteed.

Educational Background:

High School Dipolma from Bellevue Senior High School, Bellevue WA 1/2001 to 6/1988 (NA)

Job History / Details:

Summary

Senior General Manager of Operations

Drive key business initiatives through innovative solutions, highly effective teams and strong operational systems to achieve strategic, organizational priorities. Foresee challenges, identify opportunities and pull together resources to execute on-target solutions. Accomplished Manager who develops people, sets clear goals, drives for performance and recognizes excellence and improvements. Leadership, Management/staff mentoring and coaching, financial analysis and cost control, quality experience focused, innovated ideas and team oriented. Big picture thinker, motivator while also being able to multi-task and achieve results. Focused on positive results and satisfaction guaranteed.

Accomplishments

Key Points

Earned reputation with the staff as an inspiring leader, coach and mentor.

Proactive in identifying key opportunities, challenges and excellent at responding strategically. Executing and guiding the right direction with ease with all aspects in operations while cultivating collaborative, long term, strategic relationships.

Establish and maintains quality improvements to achieve desired results. Maintains effective communication, trusting relationships and creates a safe environment. Provides direction, vision and support.

Effective review system designed for highest level of performance. Bonus programs developed to reward for excellent achievements and to motivate the staff.

Referral program designed to initiate new guest visits.

Integral in designing internal leadership programs in the field.

Team partner in call center expansion, training and staffing. Build and maintain the genuine and positive confidence that is needed to be the first impression of each guest inquiry.

Designed new career path opportunities for staff that are "stuck" which also controlled the costs for more efficient productivity.

Identified opportunities for higher productivity by utilizing all available hours and staffing according to the demand.

Designed program to support the guest scheduling needs by giving the opportunity to schedule services out one year in advance and are rewarded for their commitment and loyalty.

Successful lead in opening three new Salon and Spa locations along with two re-grand openings. Includes all initial operational start up procedures, staffing, training, productivity, visits, marketing and networking.

Designed and led guest events and outreach programs to increase productivity with new visits, create opportunities to network with new guests, show the goodwill within the communities, cross promote departments by educating the guests on new services/experiences.

Created systems, procedures, hiring practices and training programs. Created relevant lesson plans for continued education.

Developed visual standards expectations and check point systems for company expectations, Department of License and OSHA.

Developed core standards, recognition programs and events.

Spearheaded internal communication between departments to see immediate improvements and a positive morale.

Represented operations to executive committee. Prepared and presented monthly/quarterly reports to Vice President of Operations highlighting achievement of business plan.

Participated in strategic planning, analysis and recommendations to executives for company growth to improve market share and profitability.

Taught Managers to set goals, write business plans and manage for performance, setting stage for focused, rapid growth. Identified key indicators and developed measurements that managers track and report monthly, including financial budgets, action steps and 30-day goals.

Provided all department leaders with support, guidance and direction to ensure well-executed initiatives and follow through internally in the field.

Interview and hire management as needed.

Proficient at POS systems, Excel, Outlook, Word

Experience

March 1990 to March 2012

Bellevue, Wa

Gene Juarez Salons and Spas, LLC

Senior General Manager of Operations (April 2004 to April 2012)

General Manager (September 1995 to April 2004)

Manager (June 1994 to September 1995)

Supervisor (January 1993 to June 1994)

Guest Service Representative (April 1990 to January 1993)

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