Customer Service Sales

YUE WANG

Email: abp9w2@r.postjobfree.com

Address: **** ********* *****, ***. ****

City: West Lafayette

State: IN

Zip: 47906

Country: USA

Phone: 765-***-****

Skill Level: Assistant

Salary Range: $10,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Yue Wang (Sally)

McCormick Place Apt. 505D 765-***-****

West Lafayette, IN 47906 abp9w2@r.postjobfree.com

Education

Purdue University, West Lafayette, IN May 2014

Master of Science in Hospitality and Tourism Management (HTM) GPA3.75/4.0

Dongbei University of Finance and Economics (DUFE), China July 2012

Bachelor of Science in Tourism Management GPA3.3/4.0

Work Experience

Pappys Sweet Shop, Purdue Memorial Union, West Lafayette, IN, USA August 2012-Present

Deliver food and service in a fast pace environment.

Prepare food orders by following Pappys recipes efficiently and provide excellent customer service.

Taking care of back-of-houses sanitation.

Internship Experience

Inn Fine Hotel (Five-star Hotel) in Dalian, China 2009-2011 Vacation

Front Desk Department

Smiled and greeted guests at front desk and other public areas.

Completed guest registration in a prompt and courteous manner using upselling techniques to maximize room rates.

Responded to guest inquires and requests regarding hotel services, reservations, local attractions and directions.

Sales & Marketing Department

Booked hotel guest reservations and/or coordinates with reservation center.

Assisted Sales and Marketing Manager to sell moon cakes and rice dumplings to clients during festivals.

Visited clients every week, understood clients needs and kept a long-term good relationship with them.

Shangri-La Hotel in Dalian, China December 2011-Febuary 2012

Front Desk Clerk

Greeted and welcomed guests, while registering their room stay.

Created, changed, and confirmed room reservations via the Choice Hotel property management system.

Executed check in and check outs of guests in a professional manner, while displaying excellent customer service.

Provided basic concierge customer service by providing insightful information about the local area.

Extracurricular Activities

Class monitor for four years, DUFE, China 2008- 2012

Volunteer of Earth Hour Activity, Dalian, China 2008- 2011

Captain of Womens Volleyball Team, Surrey International Institute, DUFE 2009-2011

Member of HTM Graduate Student Association, Purdue University August 2012-Present

Honors

Honor of Pacesetter in Innovation Practice of Dongbei University of Finance and Economics 2008-2009

Comprehensive Scholarship of Dongbei University of Finance and Economics for six times 2008-2012

Additional

Computer skills: Word, Excel, PowerPoint and SAS

(Statistical Analysis System)

Language skills: English (Advanced), Chinese (Native)

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