Manager Customer Service

Scott Benoit

Email: abp9vr@r.postjobfree.com

Address:

City: Levittown

State: PA

Zip: 19057

Country: USA

Phone: 267-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hardworking retail management professional versed in all aspects of running a high volume store, including opening and closing procedures, banking, merchandising and recruiting. Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.

Educational Background:

High School Dipolma from South Eastern Regional Vocational Technical High S, Easton MA 1/2001 to 6/1986 (Culinary Arts)

Job History / Details:

Professional Profile

Reliable, hardworking Retail Manager with proven accomplishments supporting high-volume daily operations while achieving challenging customer service and company growth objectives. Well rounded and adaptable background as District and Regional Retail Manager and Area Training Manager with responsibility for building and managing teams with up to 300 employees and supporting multi-million dollar annual sales growth. Focused decision maker with well-developed problem solving, team building, and negotiation skills. Excel working in fast-paced environments requiring sharp organizational, time management, and communication skills. Committed to supporting specific goals and objectives and delivering optimal performance results in accordance with corporate controls and policies of operation.

Key Skills

Employee Recruitment & Performance Optimization

Customer Communication & Support

Continuous Improvements

Budget & P&L Management

Cost & Labor Controls

Forecasting & Sales Analysis

Policy & Process Management

Retail Inventory & Merchandising Management

Loss Prevention & Shrink Controls

Internal Compliance Controls

Quality Assurance & Safety

Compliance Monitoring & Auditing

Store Opening & Closing Procedure Management

Sales Floor Improvement & Reorganization

New Store Opening

Multi-Unit Operations Management

Career Overview & Select Accomplishments

September 2005 to June 2012

Wal-Mart Stores Bristol, PA

Assistant Store Operations Manager/Co-Manager

Worked in partnership with Manager overseeing overall operations for entire store, from perishables to consumables departments. Held direct responsibility for managing daily activities of more than 50 associates and continuously verifying labor and operational costs were in alignment with allocated budget. Recruited, hired, and developed team members, including initiating promotions, demotions, terminations, and team mentor appointments. Produced a range of financial and operational reports for review by upper management. Contributed to innovative merchandising and promotional strategies.

Reorganized grocery store merchandise and displays and achieved 26 percentage increase in sales (2011).

Generated $40M in annual sales for Bristol, PA location.

Maintained 95 percentage scorecard for adherence to budget (2007-2008).

Directed strategies to achieve positive sales in two stores by revamping store lay-out and executing programs to reduce shrinkage from 2.79 percentage to .76 percentage (2007-2008).

Played key role in supporting store in maintaining 90 percentage customer satisfaction rate on secret shopper surveys.

Introduced new labeling program for Walmart that was adopted for nationwide use and improved efficiencies by indicating merchandise locations on receiving labels.

Achieved $91M in sales for New Jersey store in 2008, which exceeded goal by $1M

July 2003 to September 2005

Wawa Stores Bristol, PA

Assistant Manager

Hired to worked in direct collaboration with Store Manager and drive profitable operations and superior customer service within two stores.

Received on-going formal recognition for maintaining excellent safety record.

Maintained the highest rating for accounting and shrink control in both stores.

Promoted to work in Corporate Office as Inventory Specialist.

Completed total revamp of sales floor to satisfy challenging company demands.

October 1998 to May 2003

A&W Restaurants Bensalem, PA

Restaurant General Manager

Drove profitable regional management operations with direct responsibility for supervising 3 stores in New Jersey, Maryland, and Pennsylvania. Coordinated all aspects of hiring, training, and scheduling to ensure a proper balance between cost controls and sufficient manpower to meet customer service expectations. Additionally focused on managing cash flow, paperwork, legal files, and ordering functions.

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Frequently selected to serve in leadership capacities, including directing new store opening.

Appointed to serve as Manager Trainer and District Manager Trainee; recruited and trained new employees and management team on store procedures and policies and traveled to stores to turn-around struggling operations.

June 1995 to July 1998

Denny's Restaurants King of Prussia, PA

Restaurant General Manager

Provided solid leadership and support to drive success for restaurant. Conducted hiring, training, and daily operations and staff management. Generated and monitored weekly schedules in accordance with strict payroll policies. Proactively managed inventory to ensure product/supply shipments were received, stocked, and re-ordered as needed.

Selected to serve as Area Food Safety Trainer and Area Service That Sells Trainer for 8 stores; additionally provided multi-unit cash handling assistance in other stores.

Demonstrated ability to diplomatically guide and develop sales staff in applying tactful and effective customer communication strategies.

July 1984 to June 1995

FW Woolworth's NJ / PA

Restaurant General Manager/ Retail Sales Manager

Strategically directed all aspects associated with the efficient opening and daily management of new restaurant concepts spanning NJ and PA, including hiring, training, and supervision of new staff.

Reorganized the sales floor plan in stores to better meet company demands.

Successfully opened multiple new store locations and recruited high performing team members that contributed to success.

Education & Professional Development

1986 South Eastern Regional Vocational Technical High School Easton, MA

High School Diploma Culinary Arts

Management Courses Completed

Basic Vocational Certificate: Restaurant Operations

Computer Skills: MS Office Suite

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