CSR/Food Service (Waterbury, CT)

Date: ****-**-**, 1:00PM abp9rd@r.postjobfree.com

Octavia A Orciari

Waterbury CT, 06708

Mobile: 203-***-****

Email: abp9rd@r.postjobfree.com

Objective

Seeking a challenging position with a growth oriented company that will fully utilize my Customer Service skills.

Highlights & Qualifications

Able to work independently & as a team member.

Skills in dealing with customers in a professional manner.

Outstanding telephone communications; perceptive, patient & personable.

Reliable, responsible & efficient.

Knowledge of administration clerical processes, filling & multi line phones.

Excellent keyboard skills & data entry. Approx 50 Wpm.

Quick learner.

Work Experience

Carousel Farms

Waterbury, CT

August 2011 -- Current Deli Clerk: As a Deli Clerk at Carousel Farms I had a wide range of responsibility, which included but not limited to greeting customers, accurately taking, preparing and serving orders. I was also responsible for cleaning, stocking and maintenance of workstations and stock throughout the shift.

References: Matt @ 203-***-****

Romy's BBQ

Across, CT

April 2011 -- Current Cashier / Server: While working as a cashier at Romy's BBQ I was responsible for all cash exchanges and the serving of food to customers. Some of my general duties included the setup and take down of the booth before and after each event. I organized and maintained a clean work area such as coolers, freezers, grill and servicing area. I also prepared food and occasionally operated the grill as needed.

References: Brian @ 973-***-****

The Rose Agency (NationWide)

Derby, CT

April 2011-- August 2011 Appointment Setter: During my employment at the Rose Agency I was responsible for the generation of leads on potential customers and the management and scheduling of appointments for the agents. I used software such as SalesGenie or Manta to target business based on there expiration dates. I would then make first contact to schedule and follow up on appointments.

References: Andrew Rose @ 203-***-****

Steve Rose @ 203-***-****

Positive Energy

Middlebury, CT

January 2011 -- April 2011 CSR / Telemarketing Sales: While working at Positive Energy I was responsible for handling a large volume of inbound and outbound calls while assisting in the training of new employees. I contacted business and private individuals by telephone to solicit sales for service while using a scripted pitch.

References: Scott Henry @ 203-***-****

Protocal Global Solutions

Cheshire, CT

November 2008 -- March 2009 Customer Service Rep: Some of my duties were handling customer questions, complaints and ordering. By the end of my employment at Protocal I was training new employees and taking floor supervisor calls.

References: No contact / out of business

Quality Automatics Inc.

Oakville, CT

November 2007 -- June 2008 Quality Control Inspectors Assistant: Trained in the basics of international organization for standardization (iso 2000-9001) which includes but not limited to checking for revisions on prints, looking through customer files for any preventive action, the gathering of measuring instruments that would be used in the inspection of such parts, as well as the ordering of raw material. By the end of my employment at Quality Auto I was performing first and last piece inspections with various measuring instruments (IE. Calibers, micrometers, ect).

References: Lynda Begley @ 860-***-****

Education

2006 Alice F Shott Center

Santa Barbara, CA

Highschool General Studies GPA 3.75

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