Lori Hanna

Email: abp9n9@r.postjobfree.com

Address: *** **** ***** ****, **** B9

City: Warwick

State: RI

Zip: 02889

Country: USA

Phone: 401-***-****

Skill Level: Management

Salary Range: $93,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lori J. Hanna, MBA

161 West Shore Road, Unit B9 ~ Warwick RI 02889

abp9n9@r.postjobfree.com ~ 401-***-****

MANAGEMENT PROFILE

*Team Leadership, Team Building & Training

*Operations Oversight &

Restructuring

*Employee Development

Highly organized, disciplined, and accomplished

professional with a solid background in business

management seeking to excel in an online adjunct

faculty position, facilitating a business, management,

or organizational leadership curriculum. Diverse work

experience accompanied by exceptional motivational and

interpersonal skills will enhance an optimal learning

environment.

CORE COMPETENCIES

*Team Leadership

*Employee Development

*Policy & Procedure Development/Administration

*Conflict Resolution

*Effective Classroom Instruction

*Coaching & Guidance

*Continuous Quality Improvement

*Team Building & Training

*Operations Management

PROFESSIONAL EXPERIENCE

Umberto Capuano, M.D., Wakefield, RI 02879

*February 2002 - Present

OFFICE MANAGER

Oversee or complete all office responsibilities

to ensure efficient processes, daily workflow,

ongoing cash flow, and overall patient satisfaction;

in addition to, coding all office visits and

surgeries, billing, collections, scheduling surgeries,

staff training, guidance, and supervision, and

ensuring the practice is complying with ongoing

changes in Federal guidelines

The Sawyer School, Pawtucket, RI 02860

*February 2010 - December 2012

INSTRUCTOR (Part-Time)

Teach front office Medical Assistant/Secretarial

courses and Business courses to include:

Medical Terminology, Medical Billing and Coding,

Word Processing, Medical Office Procedures,

Business Communications, Interpersonal Skills,

Medical Ethics, Employment Seeking Techniques,

Interviewing Skills, Records Management,

Office Techniques, and Professional Attitude

in the Workplace. General student guidance and support

Coastal Medical, Cranston, RI 02920 * 9/94 - 2/02

OFFICE MANAGER, 5/97 - 2/02

ASSISTANT OFFICE MANAGER/Encounter Posting/Billing, 4/96 - 4/97

CHECK-OUT/COLLECTIONS: Posting encounters,

insurance authorizations, referrals...9/95 - 4/96

Lori J. Hanna **page 2

General Office, 9/94 - 8/95

Leading staff to ensure efficient work flow, hiring,

training, purchasing, billing, collections, implementation

of office policy and procedure, accounts payable, payroll,

annual staff reviews, weekly staff meetings, staffing

analysis, templating schedules, and overall practice management

Key Contributions:

*designed an informative Insurance brochure for new and

established patients

*Achieved a reduction in general office and medical supply costs

*Implemented patient satisfaction surveys for continued ongoing

Practice improvement

*Lead the staff in a successful organizational restructure

*Opened, staffed, and managed two satellite office locations

Dudley Bennett, D.O. LTD, Warwick, RI 02886 * 7/94 - 8/94

School Externship

Douglas Maxi Drug, North Smithfield, RI 02917 * 2/87 - 1/93

STORE MANAGER, 8/90 - 1/93

ASSISTANT STORE MANAGER, 2/87 - 8/90

Hiring, training, employee reviews, releasing store personnel,

inventory management, annual budget planning, cash flow,

daily reports, management reports, payroll, merchandising,

and overall store operations management

Key Contributions:

*Store ranking in the top 3 for all Holiday/Seasonal Contests

*Lead a dedicated, energetic, hardworking team

*Several Certificates in Management from the Achievement Group of RI

Cumberland Farms, Cranston, Rhode Island * 9/84 - 1/87

STORE MANAGER, 1/85 - 1/87

STORE CLERK, 9/84 - 1/85

Hiring, training, employee reviews, assisting loss prevention

in terminations, inventory control, cash control, ordering

and stocking, merchandising, sustaining a high profit and

loss margin, maintaining store appearance, supervision of

store personnel, and customer service

Key Contributions:

*Designed the Novelty Ice Cream Freezer Plan-o-gram

for the entire Region

*Won Third Place in a Coca Cola Summer Merchandising

Contest which ran through RI and parts of MA

*Brought the districts lowest profitable store to its

highest profitable store and retained the profit margin

Lori J. Hanna **page 3

EDUCATION AND CREDENTIALS

Master of Business Administration in Global Business Leadership

* Organizational Leadership

Johnson & Wales University * Providence, RI * Graduation 02/2009

Bachelor of Science in Business Management * University of Phoenix,

Online * Graduation 02/2007

Certified Professional Coder * American Academy of Professional Coders

* Certified 1999

Certified Post-Secondary Instructor

* National Center for Competency Testing * Certified 11/2011

Certificates in Management * Achievement Group Inc. * Warwick, RI 02886

Professional Accomplishments

Created a Professional Development Program

* Exceptional Customer Service Skills: Transforming Medical Office Employees

* 4-Hour Workshop * May 2008

Contact this candidate