Customer Service Sales

Kathleen Smith

Email: *********@********.***

Address: *** ********** **

City: Bear Creek Twp

State: PA

Zip: 18702

Country: USA

Phone: 570-***-****

Skill Level: Experienced

Salary Range: $32,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kathleen H. Smith

190 Thornhurst Rd

Bear Creek Twp., PA 18702-8205

Cell Phone 570-***-****

Home E-mail: *********@********.***

SPECIAL SKILLS: State-of-the art office business systems; advanced certificates in MS Office--Word, Excel, Outlook and PowerPoint, certification in customer service; writing and proof reading; mass-mailing production; organization; excellent communication-verbal and written; problem-solving; project coordination; strategizing, planning, formulating objectives; establishing standards and procedures; highly driven, passionate, ethical, and professional.

WORK HISTORY & EXPERIENCE:

1997 to Present Kraft Foods Global Inc. Wilkes-Barre, PA

Customer Service Specialist - Foodservices - Customer Supply Chain

Duties: Utilize several applications simultaneously to expedite and achieve timely and accurate shipments of dry, refrigerated and frozen products to intercompany sales representative and also ship sample products to customers, company stores, employee purchase programs, R&D projects and local charitable contributions.

Business Coordinator - National Sales & Support Services - NABISCO, INC.*

Duties: Perused incoming job request and assigned each to a skilled specialist to support the national sales team of Nabisco. The job requests included projects in Word, Excel and Power Point, sales reports, sales orders, sales presentations, merchandising material and graphics. Our office included a production department for mass mailings to the national sales team with a mailroom and two Xerox DocuTech printers. Twice I received promotions: 1) Training Coordinator--responsible for all production, inventory and shipment to trainers for field sales reps; 2) Special Projects Coordinator. *Nabisco was purchased by Kraft in 2001.

1994-1997 National Healthcare Services Inc. Bear Creek, PA

Executive Administrative Assistant

As Administrative Assistant to CEO/Owner of private assisted living homes and County facilities, duties included: typing of correspondence, nurse's field reports, prospectus and spreadsheets. The company was sold to a New Jersey based company and local business office was dissolved.

1993-1994 T.G.I. Friday's Restaurant Wilkes-Barre, PA

Food Server - Team Leader -- Customer Service Specialist

Served as Team leader and food server for brand new TGIF in Wilkes-Barre, PA. Management immediately promoted me to Team Leader after awarding me the Gold Star on opening day. I was also winner of numerous sales contests. While raising my young children, it behooved me to work nights while my husband could be caregiver.

1991-1993 Iorio's Fireside Inn Restaurant Bear Creek, PA

Food Server, Hostess, Bartender (worked nights for child-care needs)

1990-1993 YMCA Wilkes-Barre, PA

Lifeguard/Swim Instructor (worked for free child-care services and time out)

1986-1987 Reilly Engineering West Pittston, PA

Secretary

Duties included: Typing estimates, survey documents, and contracts for the City Engineer, The City of Pittston and other small communities within the Wyoming Valley. I provided excellence in documentation, typing and editing The Wyoming Valley Sewer Authority Contract (500+ pages, revised four times) and the Giardiasis Crises Report of Northeast PA (1980s research/recommendation for water reservoirs manual-1,000+ pages).

1984-1986 FutureGuard, Inc. Wilkes-Barre, PA

Executive Assistant

I was responsible for creating new office procedures and processes, filing system, ordering, supported the VP and staff of 11 computer programmers. This company developed customized computer programs for outside vendors and companies. I received a promotion to classroom educator for our in-house designed programs and a word processing program called WordStar. This company was dissolved.

EARLIER EXPERIENCE:

1981-1984, Legal Secretary, Griffith, Aponick & Musto Attorneys-at-Law, Wilkes-Barre, PA

1980-1981, Legal Secretary INA Corporation, Philadelphia, PA - administrative executive secretary to Head of Business Law Department. This company merged with Connecticut General [CIGNA].

1979-1980, Production Manager, Human Resources Network, Philadelphia, PA

1978-1979, Word Processing Operator, Texas Instruments, Inc., Dallas, TX

1976-1978, Secretary for Math Department, Texas A&M University, Bryan, TX

1971-1976, Various Growth Opportunities, Bryan, TX: Print shop clerk; Receptionist for photography studio; furniture store accounts receivables processor; lifeguard; swim instructor

EDUCATION:

Luzerne County Community College, Business Administration

Penn State University, Customer Service Certification

Bryan High School, Graduate 1977, Bryan, TX

AWARDS:

"Above and Beyond", Manager's Award-Kraft Foods, 2008

"Gold Star", Manager's Award-T.G.I.FRIDAY'S

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