Customer Service Manager
Resume:
Ronald Lovell
Email: *********@********.***
Address: **** *** **., **** *
City: Portsmouth
State: VA
Zip: 23704
Country: USA
Phone: 757-***-****
Skill Level: Experienced
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ronald Lovell (Ron)
1025 Ann Street, Unit A
Portsmouth VA 23704
Summary and Objective:
Although much of my recent work experience has been with physical systems (Computers, software, network
management, office physical plant infrastructure), my earlier experience in technical classroom instruction,
sales and hospital administration, demonstrates competence in the interpersonal areas as well. My B.S.
Degree in Psychology and graduate work in Social Psychology provides an excellent grounding in the
theoretical and practical understanding of social relationships, customer service and motivational coaching.
As the father of two special needs children, now functioning adults, I have a personal understanding of the
support structures necessary to assist persons with disabilities in achieving their maximum potential. At age
69, I look forward to each day as a new adventure and constantly look for ways of encouraging others in
creating joy in everyday activities. I am seeking a role that would respond to this desire to assist others in
enhancing their quality of daily life.
Perhaps the greatest strength I bring to an organization is a solution-focused problem solving skill that
enables the resolution of issues impeding progress. My solutions begin with optimizing the use of
existing resources then adding additional resources. I enjoy learning new ideas, concepts, skills, and
strategies and seem to have a way of integrating those to accomplish individual, group and/or corporate
goals. My greatest pleasure is enabling someone or a group to accomplish a task or goal that they
believed to be not possible.
General strengths that I bring to an organization are reliability, strong work ethic, a commitment to
excellence in task performance, excellent communication skills both verbal and written, an optimistic
and pleasant, easy-going presence, and good health evidenced by no sick days in the last three years.
Skill Set Overview
1. Customer Relationship Skills: Recruiting, Coaching, Sales, Customer Service, Public Speaking
2. Computer Technical Skills: Microsoft Office Professional (Word, Excel, Powerpoint, Access),
Open Office Suite (Writer, Calc, Impress, Base), Windows Operating System (through Windows
7), General Network Management (LAN, WiFi), Quickbooks, Cisco Call Manager (intermediate
end-user), Networking, LAN, WAN (intermediate diagnostic and maintenance skills), Social
Media (Facebook, Twitter), Web Design Basic HTML coding
3. Management skills: Team Building, Work Flow Process Analysis, Project Management,
Budgeting, Change Management
Salary Requirements: $50,000+ negotiable
References: Available as requested.
Work History: please see page 2
Ronald Lovell, 1025 Ann Street, Unit 2, Portsmouth VA 23704 Page 2 of 2
Work History:
April, 2007 September, 2102 Seniorcorp, Operations Manager
As Operations Manager, I was responsible for maintaining efficient operations for this privately
held, Home Health Care service organization. During my tenure, the company grew from a
client base of about 135 to over 290 and an employee base from about 130 to over 300. During
the five years, the physical office size expanded four times and relocated to a new facility with
over 7,000 square feet. The physical operation of the organization was maintained 24x7 for the
entire period. As measured by hours of billed service delivered each week, the organization
grew from about 3,000 hours to 10,000 hours during this time. My contributions focused
around these areas:
1. Computer, Network, and IP Phone systems : planning, implementing, and maintaining LAN,
WAN, and IP telephone hardware and software, including transition to a 'private cloud' server.
2. Software Utilization: use and maintenance of a proprietary home health care database,
Microsoft Office Suite, Open Office Suite, QuickBooks Enterprise, Laserfiche electronic
record storage system.
3. End-user training and help-desk support: first line, end-user support for the office staff of 30.
4. Work Flow Procedures: (a) developed details of the electronic medical records system, (b)
compiled company performance statistics to monitor production, (c) defined and implemented an
objective performance monitoring record system to form the basis for performance based bonus
compensation for staff.
February, 1994 March, 2007 William E. Wood and Associates, Realtors, Computer Resource Manager
During my time here, the company grew from about 300 associates to over 900 associates. As
the skills needed grew beyond my abilities, I recommended that a Chief Technology Officer be
added to the staff. This person then guided the technology growth with my support for the next
several years. My major focus was on Software Skill Development, the computer network and
personal computer operation, design first website, On-Line Forms system development.
Specific accomplishments, include:
1. enhanced the ability of associates to utilize report software to grow their business
2. recommended the development of the first computer network for the company.
3. designed the first website for the the company and managed it for the first year
4. implemented and managed an on-line forms software to service the associate base
5. designed and implemented computer skill training for 14 offices, 900+ associates
6. provided first line 'help desk' support for an associate base of 900+ persons
7. provided initial office setup and on-going maintenance for 14 offices.
June 1983 February 1994 GSH Real Estate Associate Broker, Assistant Managing Broker
May 1975 June 1983 Eastern Virginia Medical Authority Associate Administrator
Sept., 1971 Aug., 1973 United Drug Abuse Council Training Specialist
Sept., 1965 Aug., 1971 USN, E-6, Electronics Technician, Instructor
Additional information on work history available as requested. References as requested.
Education: Old Dominion University, 1971, Bachelor of Science, Psychology
ODU, 1973-1975, Master courses, Social Psychology
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