Customer Service Management

V G R CHANDRAN

GOVINDARAJU

BIOGRAPHICAL NOTE:

Dr. VGR Chandran is an Associate Professor at the Department of Development Studies, Faculty of

Economics and Administration, University of Malaya. He has also worked as a Principal Analyst of

Economic and Policy Studies with Malaysian Industry-Government Group for High Technology

(MIGHT), Prime Minister s Department, Malaysia. He holds a PhD in Economics and has held positions

as a consultant and research associate with several international institutions including United Nations

Industrial Development Organization (UNIDO), Korea Institute of S&T Evaluation and Planning

(KISTEP), New York Academy of Sciences (NYAS), Copenhagen Business School, Denmark, National

Center of Science and Technology Evaluation, Republic of Kazakhstan, Centre for Maritime Economics

and Industries (Maritime Institute of Malaysia), National Science and Research Council, Malaysia, Ministry

of Science, Technology and Innovation (MOSTI), E-SUN Consultancy, Johor Corporation and Public

Bank. His research focuses on industrial competitiveness, innovation and technology policy, regional and

industrial development and policy evaluation. He has published in Journal of Policy Modeling, Energy

Policy, Applied Economics Letters, International Journal of Innovation and Technology Management,

Innovation: Management Policy and Practice and Asian-African Journal of Economics and Econometrics.

His current research projects include FDI Profiling of Malaysia with Vale Columbia Centre on Sustainable

International Investment, Columbia University and R&D related projects with National Science and

Research Council, KISTEP and NYAS. He has given invited speech at KIET, ADBI, University of

Nottingham, Malaysia and many other places - locally and internationally.

Website: www.vgrchandran.com

Email: *******@*****.***

Phone: 017-*******

PERSONAL DETAILS

Birthplace and Date: Penang, Malaysia, March, 22, 1971

Marital Status: Married, Wife-Sivagami, Son-Kavinesh and Daughter-Lavanyaa

EXPERIENCE

Associate Professor (Present)

DEPARTMENT OF DEVELOPMENT STUDIES, UNIVERSITY OF MALAYA

Principal Analyst (2011-2012)

MALAYSIAN INDUSTRY-GOVERNMENT GROUP FOR HIGH TECHNOLOGY (MIGHT)

Lecturer (2002-2011)

MARA UNIVERSITY OF TECHNOLOGY, MALAYSIA

Head of New Zealand Degree Program (1999-2002)

NILAI INTERNATIONAL UNIVERSITY COLLEGE, MALAYSIA

Consultant/Program Officer (1997-1998)

ENSEARCH

Environmental Management and Research Association of Malaysia

EDUCATION

PhD (Economics)

(University of Malaya, Malaysia)

Thesis Title: Modularity, Technology and Performance: A Study of Electronics Firms in Penang, Malaysia.

Supervisor: Prof. Rajah Rasiah, United Nations University and University of Malaya

External Examiners: Prof. Carlo Pietrobelli, University of Rome, Italy

Prof. Keun Lee, Seoul National University, South Korea

Internal Examiner: Associate Prof. Dr. Thiruchelvam

Certificate in Integrated Approach to Sustainable Development Practice

The Earth Institute at Columbia University, USA.

Masters in Environmental Economics/Management

(National University of Malaysia) CGPA: 3.55

B.A. (Hons) Economics (Second Class Upper)

(National University of Malaysia) CGPA: 3.06

COURSES TAUGHT

Master Level

Business Economics Management and Science University, Malaysia.

Managerial Economics Management and Science University, Malaysia.

International Business UK External Program

Innovation Management University of Technology, Malaysia

Degree & Diploma Level

Econometrics BA (Finance) UiTM

International Trade Finance - Oxford Brookes University, U.K. in collaboration with Nilai International

College & Universiti Teknologi MARA

International Management - Oxford Brookes University, U.K. in collaboration with Nilai International

College.

Microeconomics - La Trobe University Program, Australia in collaboration with Nilai International

College,& Universiti Teknologi MARA

Macroeconomics - La Trobe University Program, Australia in collaboration with Nilai International

College & Universiti Teknologi MARA

Business Economics- La Trobe University Program, Australia

Microeconomics - Universiti Teknologi MARA

International Trade - Universiti Teknologi MARA

Operation Management- Victoria University of Wellington, New Zealand in collaboration with Nilai

International College

Research Methodology/Quantitative Methods -Oxford Brookes University, U.K. in collaboration with

Nilai International College

TRAINING

Endnotes, Eviews, Logistic Regression, SPSS, Hands On Training - i-Learn Portal and e-Note, Structural

Equation Modeling Workshop, RASCH Analysis, Intensified Research of Priority Areas Workshop, Lotus

Notes, Teaching Portfolio, Statistics in Research Seminar, Visual Basic Application, Effective Classroom

Management, Establishing The Lecturer-student Relationship for Effective Teaching-Learning, Effective

Teaching Methods, Creative Teaching Techniques, Problem Based Learning, Theory and Practice of Teaching &

Learning, Methodology, Motivation, Testing and Evaluation

SOFTWARE APPLICATIONS

Eviews, Microfit, SPSS, AMOS, SmartPLS and Microsoft software applications

RESEARCH PROJECTS (ON-GOING & COMPLETED)

Ongoing Projects:

Regional Development and Economic Policy; Experience of Poland and Malaysia, University of

Nottingham Research Grant.

Public Research Assets: Transforming the Research Performance, A joint study for National Science and

Research Council, Malaysia with New York Academy of Sciences. Project funded by Economic

Planning Unit, Malaysia. (Project Manager- Local Project Leader & Coordinator)

Completed:

Evaluation of R&D Programs in Malaysia - in collaboration with KISTEP, Korea (Project Collaborator)

Stimulating private sectors R&D investment (Project Coordinator and Chapter Writer) Report

submitted to National Science and Research Council, Malaysia [Executive Summary]

Science and Technology Policy 3 (STP 3), Ministry of Science, Technology and Innovation. (Chapter

Writer) Policy Document

OECD Review of Innovation in South-East Asia: A Country Profile of Malaysia on Innovation, 25

March 2011 (Investigator & Chapter Writer). [Draft]

Towards Effective Policies for Innovation Financing in Asia: Financing Innovation-The Experience of

Malaysia, International Development Research Centre, Canada (IDRC) and College of Innovation,

Thammasat University, Thailand. (Final Report, March 2011) [Executive Summary]

National Innovation Policy Chapter Writer Jun 2011 October 2011- Ministry of Science, Technology

and Innovation, Malaysia.

Survey on the Automotive Industry In Malaysia: Evolution and Impact Of Global Crisis, Copenhagen

Business School, Denmark (Researcher)

Survey on the Internationalization of R&D in Malaysia: The Case of Danish Firms, Copenhagen

Business School, Denmark. (Researcher)

Survey on the Electronics Clusters of Penang, Malaysia Industrial Development Report 2009, Research

funded by the United Nations Industrial Development Organization (UNIDO). (Consultant)

Study on the Impact of the 2008 Global Crisis on Malaysia and its responses, A collaborative study by

University of Malaya and Institute of Strategic and International Studies Malaysia (ISIS) with funding

and support from UNDP and United Nations, Kuala Lumpur. (Researcher Data Compilation)

[Report]

Technology Commercialization Among Researchers in Malaysian Public Universities and Research

Institutions, Research funded by Ministry of Science, Technology and Environment, IRPA. (Lead

Researcher)

Measuring Logistics Service Quality of a Logistics Service Provider using GAP Analysis, Research

funded by the Institute of Research, Development and Commercialization, UiTM (Researcher)

China and ASEAN: Threat or Opportunity, Research funded by the Institute of Research, Development

and Commercialization, UiTM (Project Leader)

The Trends, Prospects and Challenges of Malaysian Export Market: A Shift - Share Analysis, Research

funded by the Institute of Research, Development and Commercialization, UiTM. (Project Leader)

PUBLICATIONS

Journals by area of interest

International Economics/Macroeconomics/Development Economics:

Rajah Rasiah and Chandran Govindaraju, (2011) Inward FDI in Malaysia and its policy context,

Columbia FDI Profiles, August 17, 2010, Columbia University in the City of New York, Vale Columbia

Center on Sustainable International Investment. [Report]

Chandran V.G.R., Ramesh R. & Anwar S (2011) Economic growth and government spending in

Malaysia: a re-examination of Wagner and Keynesian views, Economic Change and Restructuring,

Springer, Vol. 44(3), pages 203-219. Scopus Indexed.

Chandran V.G.R. (2009) Multinationals, Technology and Localization in Automotive Firms in Asia,

Journal of Contemporary Asia, 39 (4); 705-708. Routledge. SSCI Indexed- Impact Factor: 0.622

Chandran V.G.R. and Munusamy (2009), Trade Openness and Manufacturing Growth in Malaysia,

Journal of Policy Modeling, 31, 637-647. Elsevier. SSCI Indexed -Impact Factor: 0.482

Chandran V.G.R., and Ramesh R. (2009), Stock Interdependencies: The Case Of An Emerging East

Asian Economy, ICFAI Journal of Applied Economics, VIII(5), September-2009

Chandran V.G.R and Gopi K. (2008), Foreign Direct Investment and Manufacturing Growth: The

Malaysian Experience, International Business Research, Vol. 36, No. 1, pp. 83-90.

Mahendiran N. and Chandran V. G. R. (2007), Short-Run and Long-Run Dynamics between Exports,

Foreign Direct Investment and Output in the Manufacturing Sector: The Case of Malaysia, Asian -

African Journal of Economics and Econometrics, Vol. 7 No.1-2, pp. 377-384.

Nair, M., Deviga, V., Karunagaran, M., Chandran VGR., (2007), The rise of China s manufacturing

sector: challenges and opportunities for ASEAN-5, The Philippine Review of Economics, XLIII(1),

169-204.

Chandran VGR, Veera P., Karunagaran M. & Deviga V., (2005), The Competitiveness and

Specialization of Manufacturing Export: An Application of the Revealed Comparative Advantage

Approach for ASEAN-5, Economic Bulletin, Vol 7, pp. 30-41.

Chandran VGR & Veera P., (2003), Export Specialization, Concentration and Intra-Industry Trade:

Evidence from Malaysia, Jurnal Akademik, Issue 3. October, pp. 99-111.

Chandran VGR & Veera P., (2004), Money Supply and Stock Prices: A Causality Test, Jurnal Academik,

Issue.4/Jan-Jun 2004, pp. 137-144.

Economics of Innovation and Production:

Ng. B., Chandran VGR and Thiruchelvam, (2012) Technological knowledge, learning and linkages in

wooden furniture industry in Malaysia: A spatial innovation perspective, Accepted. Asian Journal of

Technological Innovation, SSCI Indexed.

Chandran VGR and Rasiah R. (2012) Firm Size, Technological Capability, Exports and Economic

Performance: The Case of Electronics Industry in Malaysia, Journal of Business Economics and

Management Taylors and Francis, Accepted. SSCI Indexed -Impact factor: 3.86

Santhidran S., and Chandran VGR (2012) Enabling Organizational Change: Leadership, Commitment to

Change and the Mediating role of Change Readiness, Journal of Business Economics and Management,

Taylors and Francis, Accepted. SSCI Indexed -Impact factor: 3.86

Wong C-Y and Chandran V.G.R. (2012) Technology stocks and economic performance of

Government-Linked Companies: The Case of Malaysia, Technological and Economic Development of

Economy, Vol. 18 (2), 248-261, Taylors and Francis, SSCI Indexed -Impact factor: 5.36

Chandran VGR, Gopi K., Veera P. (2012) Product and process innovation in manufacturing: the role of

government and organizational innovation, Innovation: Management, Policy and Practice, Accepted.

SSCI Indexed -Impact factor: 0.45

Supply Chain Practices in the electronics industry in Malaysia: Consequences for Supply Chain

Performance, Benchmarking: An International Journal, Vol. 18 Issue: 6, pp.834 855. Scopus Indexed.

Wad, P. & Chandran V.G.R. (2011) Automotive industry in Malaysia: an assessment of its development,

International Journal of Automotive Technology & Management, 11(2), pp. 152-171. Scopus Indexed.

Chandran VGR & Wong CY. (2010) Patenting Activities by Developing Countries: The Case of

Malaysia, World Patent Information. 33 (2011) 51 57, Elsevier, Scopus Indexed.

Chandran V.G.R. (2010) R&D commercialization challenges for developing countries: The case of

Malaysia, TechMonitor, 25-30, Nov-Dec, 2010 Special Issues of Asia-Pacific Tech Monitor, Asia and

Pacific Centre for Transfer of Technology, New Delhi, India United Nations, ESCAP. [Article]

Zolaite A, Razak A., Chandran VGR, Veera P., (2010) Supply chain integration: an empirical study on

manufacturing industry in Malaysia, Journal of Systems and Information Technology, Vol. 12 No. 3,

(210-221), Emerald Publication.

Rasiah R. & Chandran V.G.R. (2009) University-Industry Collaboration in the Automotive,

Biotechnology and Electronics firms in Malaysia, Seoul Journal of Economics, 22(4), 529-550.

Chandran V. G. R., Farha A. G. and Veera P. (2009), The Role Of Collaboration, Market and

Intellectual Property Rights Awareness in University Technology Commercialization, International

Journal of Innovation and Technology Management, Vol. 6, No. 4, 363-378. Imperial College, World

Scientific.

Chandran V. G. R and Veera P. (2008), Technical Efficiency And Technological Change In Malaysian

Service Industries, (with Veera P.) Applied Economics Letters, Vol. 15, No. 8, pp. 655-657. Routledge,

Taylor and Francis. SSCI Indexed - Impact Factor: 0.294

Chandran V. G. R., Farha A. G. and Veera P. (2008), The Commercialization of Research Results

Among Researchers in Public Universities and Research Institutions, Asian Profile, Vol. 36, No. 3, pp.

235-250.

Veera P. & Chandran VGR, (2004), The Supply Chain Management In Reverse Logistics: A Case Of

Product Recovery Management. Jurnal Academik, Issue 4 / Jan-Jun, pp.145-162.

Veera P., Naser M & Chandran VGR, (2005), An Analysis of Competitiveness of Malaysia Airlines

System Berhad (MAS): A Strategic Management Approach, Jurnal Akademik, Issue 5, Jan-Jun, pp. 84-

101.

Energy Economics

Chandran V.G.R. Susan S. and Karunagaran M. (2009) Electricity consumption-growth nexus: The case

of Malaysia, Energy Policy, 38(1), 606-612 Elsevier. SSCI Indexed- Impact Factor: 1.752

WORKING PAPER/REPORTS

INTERNATIONAL

Thiruchelvam, K., Chandran V.G.R, Ng B. K. & Wong, C.Y (2011) OECD Review of Innovation in

South-East Asia: A Country Profile of Malaysia on Innovation, 25 March 2011.

Thiruchelvam, K., Chandran V.G.R, Ng B. K. & Wong, C.Y (2011) Towards Effective Policies for

Innovation Financing in Asia: Financing Innovation-The Experience of Malaysia, IDRC, Canada. (Draft

Final Report, March 2011)

Wad P. and Chandran VGR, (2010) Automotive Industry in Malaysia: Evolution and Impact of Global

Crisis, (with Pater Wad) In: The Global Economic Crisis: Sectoral Coverage: Automotive Industry:

Trends and Reflections. ed. / IanGraham. Geneve : International Labour Organisation (ILO), p. 146 -

168 (International Labour Organization Working Papers; 278). [Report]

Chandran V. G. R, Rasiah R. and Wad P. (2009) Malaysian Manufacturing Systems of Innovation and

Internationalization of R&D, Working Paper, Copenhagen Business School, Denmark.

Rasiah R., Wad P. and Chandran V.G.R., (2009) Internationalization of R&D to Emerging Markets: The

Case of Danish Subsidiaries in Malaysia, Working Paper, Copenhagen Business School, Denmark.

Chandran V.G.R (2008) Electronics Cluster in Penang, Malaysia: Current Status and Obstacles to

Development, Background Paper for UNIDO s Cluster Study, UNIDO, Vienna, Austria.

Industrial Development Report 2009, UNIDO, Vienna, Austria (Contributor) [Report]

NATIONAL

Forum on Science, Technology and Innovation (STI) and The New Economic Model - Rapporteur s

Summary prepared for MOSTI - April 27, 2010.

Commercialization of R&D results Report prepared for MIGHT/MOSTI

Tenth Malaysia Plan- Brain Gain Malaysia Workshop, Workshop Proceedings, 30 June 2009, Ministry of

Science, Technology and Innovation (Contributor)

Tenth Malaysia Plan - Brain Gain Malaysia Workshop, A Review of Successful Brain Gain Programs, 31

August 2009, Ministry of Science, Technology and Innovation (Contributor)

MOSTI s Science, Technology and Innovation Strategic and Action Plan 2010-2020; Chapter Writer.

Study on the Impact of the 2008 Global Crisis on Malaysia and its responses, A collaborative study by

University of Malaya and Institute of Strategic and International Studies Malaysia (ISIS) with funding

and support from UNDP and United Nations, Kuala Lumpur.

The Commercialization of Research Results Among Researchers in Public Universities and Research

Institutions, Report submitted to MOSTI, IRPA.

The Trends, Prospects and Challenges of Malaysia s Export Markets: A Shift-Share Analysis, Report

submitted to IRDC, UiTM

Specialization and Competitiveness of ASEAN and China Trade: Is a treat or Opportunity?, Report

submitted to IRDC, UiTM

Quality Performance among Third Party Logistics Providers, Report submitted to IRDC, UiTM

Sumbangan Johor Corporation Terhadap Pembangunan Ekonomi Melayu, Report submitted to Johor

Corporation, Johor.

Submitted Articles under Review in Journals

Chandran VGR & Shahbaz Muhammad, Gas Consumption and Economics Growth in Pakistan, Energy

Policy, SSCI Indexed.

Wong C., Chandran, VGR., and Ng, B., Telecommunication Industrial Development: The role of rents

and industrial policy in the technology diffusion process, Telecommunication Policy, SSCI Indexed.

Articles under Revision/On-Going Working Papers

Chandran VGR & Tang, F. Coal Consumption, CO2 Emission and Economic Growth in China and

India.

Chandran V.G.R., Electronics Cluster in Penang, Malaysia: Current Status and Obstacles to

Development.

Chandran VGR, Modularity, Technology and Performance: The study of electronics industr y in Penang,

Malaysia

BOOKS

Research Methodology: A Simple Guide for Business Undergraduates, University Publication Centre,

UiTM Press.

Research Methodology Workbook, University Publication Centre, UiTM Press.

Malaysia s Quest for Innovation: Prospects and Lessons, In Press, UTM Press.

CHAPTER IN BOOKS

Malaysia s Manufacturing Innovation Experience (with Rajah Rasiah and Peter Wad): In Rasiah, Lin., Y

& Sadoi, Y. (eds) Innovation and Industrialization in Asia, Routledge, 2012. [Link]

Innovation and Technological Progress in Malaysia: in Rasiah R. (eds.) Malaysian Economy: Unfolding

Growth and Social Change, Oxford University Press 2011.

Short-run and long--run dynamics between exports, Foreign Direct Investment and output in the

manufacturing sector: the case of Malaysia (with Mahendhiran Nair), Siddhartha Sarkar (ed), Global

Economic Integration and Inequality, New Delhi, Serials Pub., 2007.

CONFERENCE/WORKSHOP/SYMPOSIUM PAPERS

Communicating Change in Malaysia: Leadership, Commitment to Change, and the Mediating Role of

Change Readiness (with Junbo Borromeo and Santhidran Sinnappan) Paper presented at the 5th Asia

Organization Development Summit: Transforming Asian Organizations towards Global

Competitiveness and Sustainability, October 27-29 2010, Manila Philippines.

Innovation Systems in Malaysia: Perspective from the University-Industry Research Collaboration, (with

Veera P. and Santhidran S.) Paper presented at the 7th Asialics International Conference, 15-17 April

2010, Taipei, Taiwan.

Process Technology and Performance: A study of supply chain practices in electronics industry in

Malaysia (with Veera P. & Abdul Razak) Paper presented at the 7th Asialics International Conference,

15-17 April 2010, Taipei, Taiwan.

Modularity, absorptive capacity and technological capabilities, paper presented at the 19th International

Conference for the International Association of Management of Technology (IAMOT) March 7-11,

2010, Cairo, Egypt.

University-Industry R&D Collaboration in the Electronics and Biotechnology firms in Malaysia (with

Rajah Rasiah), Paper presented at the Industrial Dynamics and Sectoral Systems in Developing

Economies Conference, organized by Dynamics of Institutions and Markets in Europe (DIME)

University of Bocconi, Milan, Italy. 10-11 December, 2009.

University-Industry Collaboration in the Automotive, Biotechnology and Electronics firms in Malaysia

(with Rajah Rasiah), Globelics 7th International Conference organized by UNU-MERIT and CRES,

UCAD, 6-8 October 2009, Dakar, Senegal.

Modularity, Technology Capability and Firm Performance: The Case of Electronics Industry in Malaysia,

paper presented in Third International Graduate Theses Conference, 4-7 March 2009, Hyderabad, India.

Supply Chain Integration Capability and Impact on Firms Performance (with Veera Pandiyan Kaliani

Sundram, Ahmad Razi Ramli, Muruga Chinniah) Paper presented at the International Accounting and

Business Conference 2008: Globalising Business and Financial Integrity Towards Economics

Sustainability, 18-19 August 2008, Johor Bahru, Malaysia.

Manufacturing Modularity and Firm Competitiveness: The Case Of Electronics, Penang, Malaysia,

Globelics 6th International Conference 2008, 22 24 September, Mexico City.

Modular-Based Production Practices, Firm Competitiveness and Technological Capabilities: The Case of

Electronics, paper presented at the 3rd Graduate Forum on Southeast Asia organized by Asia Research

Institute, National University of Singapore, 27-29 July 2008.

Electronics Cluster in Penang, Malaysia: Current Status and Obstacles to Development, Paper presented

at the Expert Group Meeting on Industrial Development Report 2008, 29-31 October 2007, UNIDO,

Vienna, Austria.

The Commercialization of Research Results Among Researchers in Public Universities and Research

Institutions, The 4th ASIALICS International Conference: Making Innovation Work for Society:

Experience from Asia, 22-24 July 2007 Kuala Lumpur.

Foreign Direct Investment and Manufacturing Growth: The Malaysian Experience, URDC Colloquium

V Series, 4th October 2006.

Trade Dynamics Between China and ASEAN-5: An Empirical Analysis, Paper presented at the 30th

Annual Conference of the Federation of ASEAN Economic Associations : India and China: Challenges

and Opportunities for ASEAN, Asian Institute of Management Conference Centre, Paseo de Raxos,

Makati, Philippines, Nov. 24-25 2005.

Impediments of Technology Commercialization: Lessons from Universities and Research Institutions in

Malaysia, National Conference on Management of Technology and Technology Entrepreneurship,

Putera Pan Pacific 31st May 2nd June 2005, organized by University Technology Malaysia.

Science, Technology and Innovation in Malaysia: What do the key indicators suggest?, IRPA Seminar

27-29 February 2005, Marriott Hotel, Putrajaya

The Compounded Role of E-Commerce in Achieving Supply Chain Excellence in Manufacturing

Perspective (with Thirunavukkarasu & Veera Pandiyan) Paper presented at the Seminar on E-Commerce

2005: Recharging for The Challenge Ahead, 10-11 January 2005, The Summit Hotel, Subang Jaya,

Organized by Department of Audit and Information Systems, Faculty of Accountancy, Universiti Utara

Malaysia

Trade Specialization And Competitiveness Of China And ASEAN 5, University International Business

Management Conference, Hyatt Regency Hotel, Kuantan, 6 and 7 December 2004 organized by

University Tenaga Nasional

Policy Endorsement in High Tech-Export Industries of Malaysia: A Regiocentric Approach, Second

Economic Colloquium, Golden Legacy, Malacca, 24 May 2004.

The Trends, Prospects and Challenges of Malaysian Export Market: A Shift -Share Analysis, Conference

on Scientific and Social Research, Crowne Plaza Riverside Hotel, Kuching, Sarawak 19-21 May 2004,

Organized by IRDC, UiTM Sarawak and Faculty of Applied Sciences, UiTM

The Trends, Prospects and Challenges of Malaysian Export Market: A Shift - Share Analysis, 2nd

National Conference, organized by URDC, Riviera Bay Resort, 21 February 2004

ASEAN TRADE: The Relative Revealed Comparative Advantage of ASEAN Manufactured Exports

1996-2000, (with Deviga V., Karunagaran M. & Veera P.) Paper presented at the Asia Pacific Business

Environment: Innovative Responses to Regional Events International Conference on 21-22 January

2003, Concorde Hotel, Shah Alam, Organised by Auckland University of Technology.

The Effectiveness of Sectoral Contribution Towards the Malaysian Economic Performance, ( with

Deviga V., Karunagaran M. & Veera P.,) Paper presented at the National Seminar on Managing Malaysia

in The New Millennium: Economics and Business Challenges on 1 2 July 2003, Riviera Bay Resort,

Melaka.Organised by UiTM Alor Gajah.

Reverse Logistics: A Review of Definitions and Comparison of other related Logistics Concepts,(with

Veera Pandiyan) Proceeding of the 2nd National Conference on Transportation Management: Issues

and Challenges, 20-21 October 2003, Grand Blue Wave Hotel, Shah Alam, Organized by Transportation

Management Institute, University Utara Malaysia and Malaysian Center for Transportation Studies,

MARA University of Technology.

ISO 14000 As A Business Strategy for the 21st Century : An Economic Perspective, Paper presented at

the Economic Colloquium,29 October 2002, MARA University of Technology, Segamat, Johor

CONSULTANCY WORK

Current:

National Innovation Policy Chapter writer Jun 2011 October 2011- Ministry of Science, Technology

and Innovation.

Towards Effective Policies for Innovation Financing in Asia, International Development Research

Centre, Canada (IDRC) and College of Innovation, Thammasat University, Thailand (2 years Jan

2010-Dec 2011)

Completed:

Rapporteur s Summary on Forum on Science, Technology and Innovation (STI) and The New

Economic Model - MOSTI - April 27, 2010.

National Innovation System MOSTI 14-16 January 2010.

Malaysian Industry Government Group for High Technology (MIGHT) MOSTI s Technology

Commercialization report

Copenhagen Business School, Denmark, 2009, Background paper on Automotive Industry In Malaysia:

Evolution and Impact Of Global Crisis

Malaysian Industry Government Group for High Technology (MIGHT) MOSTI s Strategic and

Action Plan 2010-2020

Work Details:

Chapter writer for the MOSTI s Science, Technology and Innovation Strategic and Action

o

Plan 2010-2020

o Consolidating the flow of all chapters of the Action Plan.

ISIS and United Nations, Kuala Lumpur, 2009, Study on the impact of the 2008 Global Crisis on

Malaysia and its responses.

Work Details:

o Assisting the lead writer in data compilation

o Assessing the impact of crisis on macroeconomic indicators of Malaysia as well as on human

development

o Assessing the potential effects and the effectiveness of fiscal stimulus packages implemented by

the government

Copenhagen Business School, Denmark, 2008, Internationalization of R&D in Malaysia: The Case of

Danish Firms

Work Details:

o Prepare the background report on Malaysian Manufacturing Systems of Innovation

o Data Collection of Danish Firms in Malaysia

o Prepare a report on R&D activities of Danish firms in Malaysia

United Nations Industrial Development Organization, 2007, Electronics Cluster Study Cross

Continent Study in 14 Industry Clusters in Asia, Africa and Latin America. Position: National

Consultant

Work Details:

o Prepare the background report on Electronics Cluster in Penang, Malaysia

o Prepare a diagnostic report on the Electronic cluster

o To undertake interviews and fieldwork survey on 100 electronic firms (upstream and

downstream), 100 household and 30 government and non-government institutions for the

preparation of the Industrial Development Report 2009.

Johor Corporation, 2006, Johor Corporation s contribution towards the Economic Development of

Bumiputeras.

Work Details:

o To develop a framework and assess the Corporation s economic contribution of the

Bumiputeras.

o Critical assessment on employment, income generation, social contribution, entrepreneurship,

etc.

Public Bank, 2005, Customer Service Survey for Public Bank: In line with their Customer Service

Campaign

Work Details:

o To measure the customer service given by the bank officers mainly the front counters which

includes the teller, customer service representative and loan officers.

o Areas: Methodology of carrying out the assignment, role-play on live transaction and enquiries.

o Duration: 4 weeks

ENSEARCH, 2002, Training Course on Environmental Management System (EMS) ISO 14000

Specially for Food and Beverage Industry and Power Generation Industry

Work Details:

o Conducting and facilitating the training course

o Duration: 3 days of Workshop with practical application

INVITED LECTURES/TALKS

Industrial Development in Malaysia, Korea Institute for Industrial Economics and Trade, Seoul Korea,

Guest Speaker

The role of S&T and industrial competitiveness in Malaysia, University of Nottingham, Malaysia.

Innovation Financing in Malaysia, Thammasat University, Bangkok, Thailand.

Research Methodology and Publications UiTM, Johor Bahru, 18 May 2011

Running a proper regression analysis UiTM, 18 April 2011

Time Series Analysis UiTM, 8 March 2011

Industrialization in Malaysia University of Malaya, Department of Science and Technology Policy

Studies.

Research and publications- Maritime Institute of Malaysia

Publish or Perish Nilai International College, Nilai, Negeri Sembilan.

Electronics Cluster Development in Malaysia, United Nations Industrial Development Organization,

Vienna, Austria.

Progress of electronic industry in Malaysia: Drivers and challenges in the era of globalization lessons

for India- Bratathidasan University, Thiruchi, India.

3rd Science and Technology Policy, Chapter 1 of the S&T Policy, Putrajaya International Conventional

Centre, behalf of MIGHT and MOSTI.

Brain Gain Programmes: Challenges and the future, Paper based on a group brainstorming section

during the RMK-10 Brain Gain Malaysia Workshop, Putrajaya Conventional Centre behalf of MOSTI.

AWARDS

Travel Grant for International Association Management of Technology Conference, Egypt. Sponsored

by Ministry of Higher Education.

Travel Grant for the Graduate Theses Conference, Hyderabad, India. Sponsored by IBS, India and

University of Malaya

Graduate Forum Sponsorship by Asia Research Institute, National University of Singapore.

PhD scholarship (3 years study) Ministry of Higher Education, Malaysia and University Technology

MARA.

Bachelor Degree Scholarship (4 years study) Association for the Promotion of Higher Education in

Malaysia (APHEM)

Best Paper Award [Paper Title: China and ASEAN: Threat or Opportunity] Institute of Research,

Development and Commercialization, University Technology MARA

REVIEWER/REFEREE

International Business Review, Economic Modeling, Journal of the Asia Pacific Economy, Applied

Economics Letters, Applied Economics, International Journal of Economics and Institutions

(University of Malaya, Journal of Contemporary Asia, Asia Pacific Business Review, International

Economics Journal, Innovation and Development Journal.

INTERNATIONAL ADVISORY BOARD

Pakistan Economic and Social Review Journal

National Center of Science and Technology Evaluation, Republic of Kazakhstan

EXTERNAL EXAMINER (POSTGRADUATE)

University of South Australia PhD Thesis

University of Malaya Master Thesis

PROFESSIONAL MEMBERSHIP

Malaysian Economics Association, University of Malaya

Malaysian Agricultural Economics Association, University Putra Malaysia

SPSS User s Association of Kuala Lumpur & Selangor

COMMITTEE MEMBERS

Committee Member for 8th GLOBELICS conference 2009-2010, University of Malaya.

Committee Member of Unit of Research, Development and Commercialization (URDC), UiTM Johor,

July 2006 December 2007.

Committee Member in organizing the Structural Equation Modeling Workshop held in UiTM Johor on

4 & 5th January 2006.

Secretariat - Forum R&D Collaboration between Small Medium Industries and Universities/Research

Institutions in Hotel Mutiara, Johor Bahru on 28th September 2005.

Panel Member for Finance Project FIN660, Semester July-November 2006. Held in Block

Cendikiawan/Usahawan/Sri Laksamana UiTM Johor, on 4th October 2006.

Facilitator of Microeconomics Course, Workshop on the Joint Program between UiTM and SAL

College

Committee Member Research Seminar held in Riveria Bay Resort, Melaka, Organized by URDC,

UiTM, Johor.

Committee Member -Economics Colloquium in Golden Legacy, Melaka, 24 May 2004 Organized by

Department of Economics Universiti Teknologi MARA, Johor

Volunteer for the development program UiTM, Johor

Working Member RASCH Item Analysis workshop, Organised by UiTM, Johor

Course Leader: Microeconomics, UiTM

Committee Member of the UiTM Toastmasters Club.

DISSERTATION SUPERVISION (SELECTED)

PhD

Chamara Bandara, Sri Lankan experience on factors affecting business failures in SME sector. PhD,

Management and Science University, Malaysia.

Sharmini Pereere, Tourist's perception towards adopting eco-tourism in Sri Lanka, PhD, Management

and Science University, Malaysia.

Master

Durai, Raman, Knowledge Management in NEC, Challenges in Implementing Knowledge Management,

Management and Science University, Malaysia

Bachelor Degree

Noreen Md. Zin, The Demand for Money in An Open Economy: The Case of Malaysia, BBA, Finance

Nurul Ain Binti Radzaly, Stock Market and Macroeconomic Variables, BBA Finance

Azli Bin Assan Mohamed, Money, Interest Rate and Economic Growth: The Case of Malaysia, BBA,

Finance

Sharudin Bin Md Tarmudi, A Study of The Inter-Sectoral Causal Relationship in the Malaysian Stock

Market 1994-2003, BBA, Finance

Nur Aini Binti Othman, Stock Prices and Macroeconomic Variables in Malaysia: An Empirical Analysis,

BBA, Finance

Norazmi bin Inrahim, A Study on the relationship between financial development and economic growth

in Malaysia, BBA, Finance

Rozimah Yaacob, The Determinants of FDI in Malaysia, BBA, Finance

Suhana Hj Kamis, The domestic savings and economic growth in Malaysia. BBA, Finance

Dini Fernandez bt Mohd Farid Fernandez, The study of unsystematic risk and the impact on historical

return in the stock market of Bursa Malaysia. BBA, Finance

REFEREES

Prof. Dr. Rajah Rasiah

Professor of Technology and Innovation

Department of Economics

Faculty of Economics and Administration

University of Malaya 50603 Kuala Lumpur, MALAYSIA

Phone: +603-********

Fax: +603-********

Email: *****.******@*****.***

Prof. Dr Mahendhiran Nair

Professor /Director of Research and Development of the Business School

School of Business

Monash University Malaysia

Jalan Lagoon Selatan, Bandar Sunway, 46150, Selangor Darul Ehsan, MALAYSIA

Phone: +603-****-**** ext: 3307

Fax: +603-****-****

E-mail: ***********.****@******.******.***.**

Dr. K. Thiruchelvam

Visiting Associate Professor

Perdana School

Universiti Teknologi Malaysia

Phone: +012-*******

Email: ********@*****.***

Professor Dr. Sajid Anwar

The International Graduate School Of Business

University of South Australia

Adelaide SA 5001, Australia

Email: *****.*****@*****.***.**

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