Manager Customer Service
Resume:
Jim Celidonio
Email: *********@********.***
Address: *** ********* ****
City: Jackson
State: NJ
Zip: 08527
Country: USA
Phone: 732-***-****
Skill Level: Director
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
James Celidonio
395 Meadowood Road Jackson, N.J. 08527
*********@********.***
MANAGEMENT /SUPERVISOR/DIRECTOR
QUALIFICATION SUMMARY
Highly analytical, creative, and intuitive professional, with demonstrated proficiency in dealing with client needs and formulating tactical action plan to achieve best results. Strong knowledge of industrial/commercial/residential principals involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources, while driving successful strategy and execution. Constantly explores opportunities to further elevate customer loyalty and boost revenues.
o Known for honesty, integrity, and a genuine passion for achieving goals for self and others; ability to anticipate market trends and initiate timely product development
o Energetic and self-started player with capacity to work under diverse environments; at ease in high stress, fast paced situations with emerging and multiple responsibilities
o Technically proficient in Microsoft Project Management, Intranet Builders Program, Survey calculations,Conest Estimating Software
CORE COMPETENCIES
CAREER ACCOMPLISHMENTS
* Effectively led the creation of four large school projects - commended for complete ting the projects one month before schedule; resolved several design issues of complicated hallways/ceilings.
* Successfully closed over 100 homes with 100% A rating; average home price 450,000 each.
* Improved companies` budget by distinguishing material cost/ delivery / invoice errors, which saved an estimated $42K.
* Recognized for evaluating other company budgets, organizational structure, customer service and inventory to improve their bottom line by 10-20% at a minimum.
* Completed various school, private, retail establishments during the 25 year period, kept projects under budget and cost effective, Union and Non Union employees, Prevailing rate Projects
WORK HISTORY
Project Supervisor, September 2011 to June 2012
Sylvania Lighting Services, East Brunswick, N.J.
* Involved in supervising and organizing projects with sub contractors and in-house employees.
* Developing new processes for tracking projects, costs of projects, project organization
Owner / Operator, November 2008 to present
Electrician Selling, Jackson, New Jersey.
* Involved in consulting and coaching companies for startup situations.
* Developing programs for tracking goals, customer retention, financial stability, marketing stability and or budgets.
General Manager/ CEO May 1998 to present
Mr Electricomfort Electric, Heating & Cooling, Jackson, New Jersey
* Responsible for documenting standard workflow within offices.
* Involved in developing specifications for standard system configuration for customers and employees. Public Bidding Process and Private bidding Process
* Developed program for tracking goals, customer retention, financial stability, marketing stability.
General Manager/ CEO May 1995 to November 2008
Mr Switch Electric, Heating & Cooling, Freehold, New Jersey
* Responsible for documenting standard workflow within offices.
* Involved in developing specifications for standard system configuration for customers and employees. Public Bidding Process and Private bidding Process
* Developed program for tracking goals, customer retention, financial stability, marketing stability. Change name to relate to industry
Owner/ Operator, December 1990 to May 1995
JC Electrical Service Inc, Toms River, New Jersey
* Developed marketing program to target customers. Public Bidding Process and Private bidding Process
* Installation and development of electrical contracting business.
* Worked with Bell Atlantic as a subcontractor. Change name to start HVAC
EDUCATION
Electrical Technology, June 1986
Lyons Institute, Hackensack, NJ 07601
Graduated GPA of 4.0 on a 4.0 scale
Course taken included:
Electrical technology Telecommunications
Business Setup State License preparation
Business Administration, May 1984
Bergen Community College, Hackensack, NJ
Business Administration
Graduated GPA of 3.6 on a 4.0 scale
Courses taken included:
Strategic Management Planning and Selection
Organizational Decision Making Compensation and Performance
New Venture Creation Business Data Communications
LICENSES AND CERTIFICATIONS
Electrical Contractor NJ(10397)
Electrical Business Permit NJ(10397BP)
Home Improvement NJ (13VH05351000)
Electrical Sub Code Official NJ (007377)
Public Adjuster NJ(1305063)
Fiber Optic, Generator Certification
ACTIVITIES: Local Organizations for youth sports, Local Network Groups
James Celidonio
395 Meadowood Road
Jackson, NJ 08527
***@**************.***
References
James Hoffman
Engineering Design Group
75 South Street
Freehold NJ 07728
Phone: 732-***-**** or 732-***-****
Business and Personal Relationship
Marty Zimnisky (Former Penney Regional Manager)
399 Meadowood Road
Jackson NJ 08527
Phone: 732-***-****
Personal Relationship
Jerry Tague
Monroe Township Board of Education facility Director
423 Buckelew Ave
Monroe Township NJ 08831
Phone: 732-***-****
Business Relationship
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