Customer Service Management

ANWAR AZIM *****@******.***

* * * * * k in s A v e n u e, A p t 3 1 8 L a n sd a le P A 1 9 4 4 6 2 6 7 .3 3 4 .6 6 2 1

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2012

MAJOR: Management Information Systems

Temple Fox MIS Ranked Number 1 in the world for research in 2010

GPA: 3.63 Dean s List: Spring 2008 Spring 2010, and Spring 2011.

SELECTED COURSES:

Data Analytics, Information Systems Organizations, IT Architecture & Software

Development, Application Development, Business Process Analysis, Business

Communications, Leading Global Digital Project, Social Media Innovation

ACTIVITIES AND AWARDS:

EBI IT Leaders Scholarship, 2010

Member, Association for Management Information Systems, 2009 present

Earned an Associate Degree with the Sum Cum Laude honors recognition

Member, Phi Theta Kappa Honors Society, Montgomery County Community College

Awarded the Elaine and Herman Blumenthal Award in May 2010 for 4.0 G.P.A.

Awarded the Academic Dean s Award in May 2010

INFORMATION TECHNOLOGY SKILLS:

Programming Language: C#

Web Development: PHP, HTML, CSS, WordPress

Database Management: MySQL, Microsoft Access, SAP

Data Analytics: SAS, Google Analytics

EXPERIENCE: Montgomery County Community College, Blue Bell, PA August 2009 Present

Professional Tutor

Tutor 15 20 prospective undergraduate students for 8 hours a week.

Help young and adult students in Intermediate Algebra, Programming, Accounting,

Economics, and Geology.

Subway, Lansdale, PA February 2009 March 2011

Sandwich Artist & Customer Service

Make over 300 sandwiches a day in a busy fast food restaurant for 35 hours a week.

Provide excellent customer service to 250 300 people a day.

Bank of America, East Norriton, PA August 2010 January 2011

Teller

Provided banking service to more than 150 customers per day, including handling cash,

credit and checking transactions.

Processed money orders, certified checks, check cashing and money transfer up to 1,000

dollars.

Educated customers about bank products and helped them make decision in investing

money in a money market account.

SKILLS & LANGUAGES:

Experienced working diplomatically with people.

Fluent in English, Bengali, Hindi and Urdu.

Essay Contest winner in 2009 and 2010 at Montgomery County Community College.

U.S. Citizen

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