Customer Service Administrative Assistant

DANIELLE GIL

*** ***** *** *********, ** ***** 201-***-**** ********@*****.***

O ffice C oordinator

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as an office coordinator, marketing coordinator, and administrative assistant.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

K ey Skills

Office Coordinating Report & Document Preparation Expo & Tradeshow Planning

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning

Staff Development & Training Accounts Payable/Receivable Travel Coordination

Policies & Procedures Manuals Recruiting & Job Posting Social Media Coordinator

E xperience

StreamWIDE Inc. 2008 to 2012

Office Coordinator, 2011 to 2012

Marketing Coordinator, 2009 to 2011

Administrative Assistant, 2008 to 2009

Coordinated marketing events such as Conventions, seminars, live demos and in house meetings. Organize all travel

arrangements as well as wrote and edit all travel Policies for the office. Design company s posters, prints, and

advertising material. Handle all administrative responsibilities including but not limited to staff development,

spreadsheet & data creation and teambuilding. Create and maintain the Social Media for the office; as well as training

the staff on how to use the corporate Social Medias. Manage all of the office recruitments and training.

Medieval Times, Lyndhurst, NJ 2006 to 2008

Customer Service Specialist

Assisted customers with returns, purchasing and event packages. Was responsible for keeping the records of

promotions, sales and policies related to interactions and payment. Provided all the information to customers,

regarding product use, care and operation. Arranged store displays and featured merchandise. Provided superior

customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving

problems

Ambrosio Law Firm, Lyndhurst NJ 2004 to 2005

Receptionist/Administrative Assistant

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison

to customers and ensured a consistently positive customer experience. Was responsible for scheduling meetings for

all employees; met and greeted visitors to staff members' offices. Established and maintain electronic records

management system for all incoming and outgoing correspondence. Organized, and assign mail distribution for all

the employees. Created a systematic and reliable computerized clientele database.

E ducation

Berkley College 2006 to 2008 Associates in Accounting.

R eferences U pon R equest

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