Quality Assurance Project Management
Resume:
Patricia 's InformationLocation: Plymouth, MNTitle: Customer Relationship Management Administrator/AnalystExperience: 3-6 yearsWork Types:
Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2011-12-14 Helpful Links
-->
Patricia Brevick
********@*****.************* BUSINESS ANALYSTSix years of technical and project management experience on small to large projects
Experience includes retail, manufacturing, healthcare, higher education and financial services
Natural aptitude for quickly learning and evaluating new software functionality
Recognized for analytical, organizational and decision-making abilities
Known as a persistent problem-solver committed to efficiency of systems and processes
SIGNIFICANT PROJECTS
Front Range Solutions Customer Relationship Management (CRM) Software implementation
Expedited tier-one plant acquisition system conversion for plant closure and new plant relocation
MC400 ERP health managed claims implementation - data converted from legacy UNIX to AS400
JD Edwards World ERP system implementation - integrated customization to core applications
Software - Microsoft Excel, Word, PowerPoint, Visio, Access, FrontPage, Project, Adobe Acrobat Professional, Paint Shop Pro
Languages - SQL, Jscript, JAVA, C++, RPG IV, CLP, ILE, HTML
Methodologies - System Development Life Cycle (SDLC), Joint Application Development (JAD)
Databases - MS SQL Server 2008, DB2, MYSQL, POSTGRESQL
van Wagenen Financial Services Eden Prairie, MN
Customer Relationship Management (CRM) Analyst/Administrator 2007 - Present
Coordinated CRM procurement; completed Scope Definition, Stakeholder Requirements, Business Process Analysis, Workflow Process Diagrams, Feasibility Study and Cost Analysis, Technical Interviews, Proof of Concept Prototype and Request for Proposal (RFP)
Successfully completed full project life-cycle and technical aspects for recent $160k CRM implementation. Previous technical experience saved $5K in software configuration
Build application objects, data object relationships, user interfaces, searches and adhoc reporting, learn and train new software features, application server maintenance
American Dental Partners Group Roseville, MN
Quality Assurance and Development Specialist 2007
Developed and maintained the Intranet for dental affiliates using proprietary software
Efficiently coordinated major company anniversary event (300 people) including the design of event materials and PowerPoint presentation
RWJ & Associates Edina, MN
Office Professional - Contract position 2006 - 2007
Relocated to Minneapolis; Completed various short term office assignments
Lear Corporation Monroe, MI
Systems Support Analyst - Contract position 2004 - 2005
Managed a corporate wide system transfer for a Tier One plant acquisition and inventory consolidation coinciding with acquired company's data conversion; configured hardware and transmittal devices, deployed office and plant software
Monitored and troubleshot time-sensitive system applications that controlled the Just-in-Time (JIT) assembly production line
Developed and successfully executed a plan for allocation of hardware and software within the plant closure deadline
Macomb Community College Warren, MI
Learning Center Instructor / Adjunct Faculty 2002 - 2004
Instructed an online/campus class covering the fundamentals of Internet programming including HTML, CGI, JavaScript and other Internet development tools
Served as subject matter expert for students to apply concepts and theories to assignments; developed lesson plans and creative ways to provide hands-on experience
Effectively communicated through Blackboard system with students for on-line projects, assignments and grades
Michigan First Credit Union Detroit, MI
Business Analyst 2002
Collected and analyzed business requirements and created process work flows to design and develop customized applications and ad hoc reports
Resolved data migration issues with new Symitar ERP system by serving as liaison between software vendor and stakeholders
Omni Health Care - UHC Division Detroit, MI
Programmer Analyst - Contract position 2000 - 2001
Integral member of Joint Application Development (JAD) team configured and implemented AS400 - MC400 ERP system from the legacy UNIX platform
Collaborated with stakeholders to gather requirements to model new business processes
Selected as liaison with outside vendor to customize systems and provide user training
Successfully achieved full data conversion, custom ad hoc reporting and complete business process functionality
Lear Corporation Auburn Hills, MI
Operations Analyst - Contract position 2000
Minimized production downtime by immediately resolving hardware and software issues
Monitored production line operations, supported technical issues and reported critical operation statistics on the AS400 system
Key troubleshooter for system applications on Just-In-Time assembly production line
Detroit Center Tools Sterling Heights, MI
Programmer Analyst 1999 - 2000
Team member on successful JD Edwards World ERP implementation; developed custom applications, ad hoc reporting, user training and system/application maintenance procedures
Provided technical support for system operations and networking connectivity
Writing Queries Using Microsoft SQL Server 2008 Transact-SQL Microsoft Accredited
Project Management Certification with IT emphasis Kaplan University
CIW Associate Certification, Certified Internet Webmaster Macomb Community College
Certified in Unix/C programming, C++ programming, Java programming Marygrove College
Bachelor of Arts, Health Policy Studies University of Michigan
Page 2 of 2
AFFILIATIONS
Project Management Institute (PMI) - Member
PMI / MN Chapter - Member Volunteer
EDUCATION and CERTIFICATIONS
PROFESSIONAL EXPERIENCE
TECHNICAL EXPERTISE
Contact this candidate