Customer Service Manager

Ellen Granneman

Email: *********@********.***

Address: **** ****** ******** ****

City: Rockton

State: IL

Zip: 61072

Country: USA

Phone: 815-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ELLEN J. GRANNEMAN

Cell: 815-***-****

*********@********.***

DIRECTOR, SUPPLY CHAIN AND PROJECT MANAGEMENT PROFESSIONAL

Results-Oriented Leader with demonstrated success in all aspects of Production and Materials Management, Operations and Project Management. Using a customer-focused approach, I am accomplished at identifying opportunities to maximize efficiencies meeting customer needs and profit objectives. With outstanding communication, mentoring, and organizational skills, I have earned the recognition of my peers at varying educational levels and cultures as a trusted leader and an expert in manufacturing, project management, inventory management and procurement. Technical skills include; PRMS, PeopleSoft, SAP and Oracle Enterprise Resource Planning systems, Excel, Word, PowerPoint, Access, ViewPoint, SASeg and MS Project.

EDUCATION

MBA Northern Illinois University, DeKalb, Illinois

BA Business Administration major, Western Illinois University, Macomb, Illinois

CPIM Certification in Production & Inventory Management by APICS

PMP Certification as a Project Management Professional by PMI

PROFESSIONAL EXPERIENCE

Regional Purchasing Manager Jan, 2011 - Present

Elkay Manufacturing, Inc.

* Managed all of procurement for two manufacturing plants; Lanark, IL (faucets) and Savanna, IL (water coolers).

* Identified and led cost savings initiatives of over $1.6 million.

* Hired and trained two new -A- class staff members.

* Worked with Asian Sourcing Group to launch supplier change initiatives.

* Focused on supplier partnership improvement.

* Renegotiated purchasing agreements to benefit both suppliers and Elkay.

Supply Chain Manager May, 2009 - Aug, 2010

The Testor Corporation, Rockford, IL

* Recruited and developed a superior staff of Buyers and Materials professionals.

* Created tools for procurement and production scheduling driven by a self-executed Production Plan.

* Analyzed sales and inventory data using ViewPoint to generate reports and appropriate action plans.

* Formulated strategic plans improving customer service levels from 25% to 85% in six months.

Demand Manager Apr, 2008 - Apr, 2009

Lab Safety Supply, Janesville, WI

* Reorganized Planning Department (Planners and Analysts) to better support procurement and financial needs of the organization.

* Offered strategic planning and inventory options to management focused on significantly improving sales in the core business.

Director of Materials Sep, 2007 - Mar, 2008

World`s Finest Chocolate, Chicago, IL

Managed the Materials Management Group to determine and set up multiple distributional locations.

* Designed and implemented a Sales & Operations Planning process.

* Teamed up with the Director of Logistics to determine and implement an optimal distribution plan which included nationwide warehouse locations to support organizational changes.

Project Leader Aug, 2006 - Sep, 2007

Baxter HealthCare Corporation, Round Lake, IL

Led the commercialization effort for new generic drugs in Baxter`s SOLOMIX Complete drug delivery devices.

* Furnished leadership in generic drug projects and ownership of schedules.

* Negotiated and eliminated barriers to completing drug launch efforts.

* Created close working relationships with pharmaceutical clients and internal Baxter units.

* Developed and incorporated methods to reduce overall product development time and cost.

Materials Manager Apr, 1992 - Oct, 2005

Pierce Biotechnology (bought by Fisher Scientific in 2003), Rockford, IL

Managed procurement, strategic sourcing, planning and supplier relations at three sites along with materials management and production planning at Rockford and Boston sites with a total staff of 8 associates.

* Developed and implemented a plan which reduced inventory by 20%.

* Established Best Business Practices for procurement and inventory management in compliance with Sarbanes-Oxley.

* Played a key role in a seamless implementation of an ERP system change.

* Designed and launched an S&OP process to close the loop on forecasting, planning, purchasing, production.

* Negotiated raw material procurement contracts of over $2 million in spend.

* Cut costs on indirect materials and commodity items by 14% by capitalizing on synergy between parent and sister companies.

* Managed a budget of over $35 million.

* Successfully led integration of operations after an acquisition of a $12 million assay development company.

* Effectively coordinated and led an effort to streamline European distribution of $14 million in product sales.

* Balanced inventory turns with customer service level objectives at 2 sites ($11 million in total inventory).

* Integrated Bulk/Custom Sales into Planning and Purchasing operations to allow for greater communications, shorter lead times to delivery, improving on-time shipments from 85%.

* Organized and led a cross-functional team effort in Lean Practices and World Class Enterprise objectives resulting in successes such as reduction in average cumulative lead times by 33%.

Memberships and Affiliations:

APICS (Rock Valley Chapter - Past President)

PMI (Chicago Land Chapter - Member)

NIU Rockford Club - (Board Member)

Contact this candidate