Sales Manager
Resume:
Michael Britten
Email: *********@********.***
Address: *** ******* **
City: Crystal Lake
State: IL
Zip: 60014
Country: USA
Phone: 847-***-****
Skill Level: Management
Salary Range: $90,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
To whom it may concern,
I am writing to express my interest in LinkedIn's; current opening for Multiple positions, therefore, please allow me to submit my resume for your review. Having served in sales and operational leadership roles for the past 18 years, with continued success in meeting business/operational goals, I am confident that I can make a valuable contribution to our organization`s future projects and initiatives.
What I bring to the position is a combination of team leadership, strategic planning, and business development skills that I have leveraged to meet and exceed expectations. I analyze core operational/business functions and implement the most appropriate solutions that drive continual business growth. Examples of my experience include the following:
* Consistent history of exceeding all sales goals.
* Microsoft Advisor since 2010
* Developed low producing territory, into a market leader.
* Certified trainer.
* Certified Business and Government sales.
* Certified trainer HTC Line of devices.
* Certified trainer BlackBerry line of devices.
* MS Mobile Windows Certified for Individual and Business.
In previous positions, I increased sales performance and motivated teams to exceed employer objectives. Because my successes in these areas cover multiple environments, I am confident I can do the same as a member of your team.
My resume contains additional details regarding my career accomplishments. I would welcome an opportunity for a personal interview to discuss your companies' needs and the results you can expect from me in addressing those needs. Thank you in advance for your time and review of my qualifications.
Sincerely,
Michael S. Britten
Michael S. Britten
651 Monterey Drive. Crystal Lake IL.
*********@********.***
Objective: I am seeking an opportunity that will allow me to use the multitude of skills I have developed over the past 18 years. I have a proven track record in Director level positions, Sales Management, Business Development, and Relationship Development has been a key factor to exceeding my employers` expectation and sales goals.
T-Mobile USA, Inc.
Sales Development Representative April 2004-August 2012
* Met and exceed sales objectives for assigned accounts
* Developed and conducted effective marketing and sales training presentations
* Conducted regular sales meetings with assigned accounts
* Focused on increasing revenue potential by selling data features and accessories through assigned accounts
* Developed and maintained supportive relationships with existing accounts
* Developed and implemented programs to train accounts on effective sales skills, retention strategies and reputation expectations
* Tracked and reported production through established reporting procedures
* Merchandise locations with all proper and timely promotional materials
* Assisted with conflict resolution with between agents and customers
* Implemented regular program of store visits with tracking and reporting to management
* Upholding of T-Mobile values and ethics and maintain the highest level of confidentiality concerning proprietary information
* Work with and train other partners
* Proficient in Excel, Microsoft Word and PowerPoint
Advanced Care Representative November 2002-April 2004
Created customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.
* Provided support for new data products and service initiatives.
* Increased revenue via execution of various sales initiatives.
* Successfully completed Retention training and additional training to focus on specific areas as required.
* Delivered one-contact resolution of customer issues.
* Demonstrated positive and cooperative behavior with customers and coworkers.
* Appropriately disbursed adjustments and credits.
* Kept aware of all changes by reading and understanding documentation provided through automated knowledge systems, team meetings, center handouts and/or training.
* Assisted with escalated customer issues and concerns.
* Utilized negotiation and problem solving skills in order to ensure customer retention and loyalty.
* Processed customer requests to disconnect service.
* Met/Exceeds all departmental goals and business objectives.
MetLife
Director of Recruiting Sales and Training April 2000-July 2002
Utilized Account Manager, Resource Manager and Support Service Manager to present client requests/needs in a timely manner
* Identified appropriate resources needed to accomplish tasks and develops schedules to ensure timely project completion
* Worked with Directors and other managers to establish consistent practices (project tracking; time systems; etc) throughout the organization
* Participated in strategic planning sessions with both client and management to determine the scope and objectives of each project
* Worked with assigned Account Manager to ensure unified and consistent messages and communication with clients
* Obtained assistance from peers on specific project milestones, when necessary
* Provided input/justification for project costs and budget impact
* Identified the role of each project resources and staffs accordingly
* Ensured team is following contractual commitments and tracking profitability
* Understanding of contractual commitments and assures change requests (scope verification) are handled appropriately (billable). Manages stakeholder influence and expectations
* Worked with Administrative Staff to set up projects and time tracking in necessary systems
* Provided feedback for annual performance reviews for their direct team members
Additional, Non-Essential Functions/Responsibilities
Men's Wearhouse
Senior District Manager May 1994-April 2000
* Managed a district of 5 high volume retail stores, with a total volume of $20.5 million.
* Directed the efforts of 15 to20 exempt and 40 to 600 non-exempt Team Members.
* Recruited, Hire, and Develop Store Management.
* Solved Operational, Merchandising issues in a timely manner.
* Driving of sales, company initiatives, and company culture throughout the district.
* Worked closely with Loss Prevention to decrease shrink and increase loss awareness.
* Managed a budget to best service the needs of the district.
* Ten plus years experience in a multi-store capacity, managing a volume of 20.5 million plus in sales.
* Knowledge of retail Operations, Merchandising and Sales Training.
* The proven ability to motivate and develop Associates at all levels.
K-G Men's Store
Senior Store Manager 1984-1988 & 1991-1994
Managed the performance of Assistant Store Managers and Associates using established Company policies and standards including but not limited to those outlined in the company`s Core Values, the Associate Handbook as well as merchandising and operational SOP`s
* Recruit and hire the most qualified applicants to meet the store's needs.
* Ensure that the management team is providing all associates with proper orientation, training and coaching to maximize the associate and customer experience and drive sales
* Provide leadership and guidance to the management team in solving problems that affect the store's service, efficiency, and productivity
* Coordinate merchandise placement, sales promotion activities and pricing of merchandise through communication and coaching of the Retail Associates
* Review and audit operational processes, reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets
* Work closely with team of Assistant Store Managers to ensure proper scheduling guidelines and best practices are being following in order to maximize the available workforce
* Any other tasks when necessary
U.S. Army
Soldier
Field Medic Special Operations.
Served in United States, Europe and Desert Storm
Education
American College
City College of Chicago
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