Technical Support Manager

John Pullen

Email: *********@********.***

Address: **** ***** *** **

City: Marietta

State: GA

Zip: 30066

Country: USA

Phone: 770-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN L. PULLEN

2380 Black Oak Drive Marietta, GA 30066 770-***-**** Home 770-***-**** Cell *********@********.***

Objective: To become associated with a company where I can utilize my technical skills and gain further experience while enhancing the company`s productivity.

Summary of Qualification

* Ability to communicate technical concepts to a non-technical audience.

* Self-motivated and well organized with good people skills.

* Proven skills in Windows XP, 7, Microsoft Office 2007, and antivirus software.

* Experience with PC hardware, peripherals, LAN and TCP/IP networking.

* Participated in numerous deployments with successful go-live results.

* Provided software and technical support for multiple users.

Employment History

ProBuild 10/2006 to Present

Lead Migration Analyst - Accomplished the successful implementation of an Oracle based application designed solely for ProBuild locations. Made advance visits to remote sites to determine training and hardware requirements. Worked directly with assigned field teams to implement best practices as well as action plans to achieve the desired metrics. Provided end-user technical support for computer and LAN related issues. Setup, deployed, and maintained networked peripherals. Involved in troubleshooting and resolving technical issues related to network connectivity. Ensured functionality of desktop systems throughout departments by regular checks and maintenance. Monitored and responded to phone and e-mail requests for technical support.

Leeds Building Products 10/1990 - 7/2006

IT Support Analyst - Responsible for all Information Systems support and maintenance for the corporate office and remote locations. Installed and supported a UNIX mainframe for 520 users. Performed desktop support for all personal computers and peripherals. Installed and maintained software such as Microsoft Office, ADP PCPW, Lotus 123, and an in house proprietary software and installed updates as needed. Worked with multiple departments to resolve issues including technical support and custom development. Responsible for troubleshooting and resolving networking and connectivity issues. Successfully renegotiated service contracts reducing operating expenses.

Wickes Lumber Company 8/1983 - 5/1990

Operations Manager - Responsible for sales, forecasting, margins, and payroll. Managed purchasing, inventory turns, and stock movement. Responsible for day to operations including safety training, OSHA, and DOT compliance, as well as fleet management. Successfully negotiated service contracts for equipment reducing operating expenses. Supervised 17 employees performing all aspects of daily operations. Managed staffing levels and increased productivity while reducing head count.

Education

Dalton State College 1978 - 1982

Major: Business Administration

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