Sales Customer Service

Giovanna Caporossi

Email: *********@********.***

Address: **** *** **** *****

City: Greenacres

State: FL

Zip: 33467

Country: USA

Phone: 561-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Giovanna Caporossi 561-***-****

3211 Jog Park Drive *********@********.***

Greenacres, FL 33467

Management - Customer Relations - Sales

Highly skilled professional with in-depth experience in management and customer relations. Customer service oriented with a proven ability to provide team-spirited leadership. Focused on maximizing productivity and sales through professional management skills. Articulate and educated in dealings with management, peers, staff, and diverse clienteles. Strong decision-making, leadership, and management skills. Represents companies with integrity and intelligence and provides results oriented focus on repeat and referral business through customer satisfaction and loyalty. Formulating and executing competent solutions to potential challenges. Additional comprehensive experience in:

* Excellent computer skills * Sales

* Budgeting * Deadline management

* Multi-tasking * Time and Team management

* Problem solving techniques * Attention to Detail and accuracy

Relevant Work Experience

DSA Medical - Account Executive/Sales Manager 4/2011 - Present

Lake Park, FL

* Inside and Outside Sales for Southeast Florida territory

* Extensive relationships with Urologists and Home Health Care Facilities

* Managed sales reps for the SE Florida territory for outside and inside sales reps

* Created and managed new department for DSA Medical call center

* Responsible for creative marketing tools for the company

* Followed up and managed vendors

* Assisted in sales and marketing by creating a successful marketing plan

* Trained doctors staff on new products for urology and diabetic supplies

Max Spine - Account Executive 3/2011 - 4/2012

Palm City, FL

* Distribution company for Vendors with Spinal Products

* Extensive relationships with Orthopedic Spine Surgeons and Neurosurgeons

* Managed the SE Florida territory of Palm Beach County to Indian River County

* Increased profits over 200%

* Responsible for accurate accounting for vendors

* Followed up and managed vendors

* Assisted in sales and marketing by creating a successful marketing plan

* Assisted orthopedic spine surgeons during surgery on product usage

Vita Chiropractic Clinic and Wellness Center - Owner 3/2007 - 3/2011

Cleveland, Ohio

* Managed all aspects of day to day office including AP/AR, accounting, compensation, negotiating, marketing, payroll, taxes, billing, HR.

* Workers Compensation claims, submissions, approvals and appeals process

* Extensive relationships with Insurance firms, Patients, Attorneys and Doctors

* Set up and managed fund raisers and charity golf outings, assisted the chiropractor in therapy, cross marketed with wellness and fitness centers, liaison between patients and insurance companies

* Started up the clinic with 0 patients and within 6 months took it to 100 patients per week

* 2007- Built organization from inception, 0-$150K in profit

* 2008- Grew profitability by 75% up to $250K

* 2009- Grew profitability by 25%, averaging over 200 patients per week

Cleveland`s Accident and Injury Centers - Director of Marketing 3/2001 - 2/2007

Cleveland, Ohio

* Responsible for 4 office locations, developed relationships with Attorneys, Doctors and Patients

* Built relationships by utilizing referrals, cold calling, and networking for PI and Workmans Comp

* Operations experience in all areas including managing and increasing the effectiveness and efficiency of Support Services (HR and Finance) through improvements to each function as well as coordination and communication between support and business functions

* Workers Compensation claims, submissions, approvals and appeal process

* Responsible for payroll, management, including tabulation of accrued employee benefits and coached office managers

* Drove initiatives with employees that contributed to long-term operational excellence

* During tenure, increased revenues from$ 300K to over $1.2 million annually

Education

Westlake High School 8/86-6/91

Westlake, Ohio

Ohio State University 8/91-12/94

Columbus, Ohio

Affiliations

* Member of MWBN, Brooklyn Chamber of Commerce Member

* Volunteer at Berea`s Children`s Home, Cleveland, OH.

* House of Praise Church in Elyria, OH.

* Cleveland Plays - Co Ed Sports

References Available Upon Request

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