Customer Service Sales

Robert's InformationLocation: Los Angeles, CATitle: Inside Sales RepStatus: Keeping my options openExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-10-18 Helpful Links

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ROBERT BRICENO JR.

LOS ANGELES, CAL 90063

HOME CELL *************@*****.***

OBJECTIVE

WOULD LIKE TO OBTAIN AN ENTRY LEVEL POSITION WITH A COMPANY WHERE ANVANCEMENT IS POSSIBLE, AND WHERE MY EXPERIENCE WITH CUSTOMER SERVICE AND TELEMARKETING CAN BE APPLIED. I AM BILINGUAL, SPEAKING FLUENTLY AND PROFESSIONALLY IN BOTH ENGLISH AND SPANISH . THIS SHOULD BE A BONUS FOR ANY GROWING COMPANY IN THE MARKET TO DIVERSIFY THEIR BUSINESS. SEEKING NEW CHALLENGES AND I'M VERY QUICK TO LEARN. SCHEDULES ARE NOT A PROBLEM, WILL BE WILLING TO WORK ANY AMOUNT OF HOURS INCLUDING OVERTIME IF NEEDED.

SUMMARY OF QUALIFICATIONS

BY NATURE A SELF-MOTIVATED, CREATIVE THINKERWITH THE ABILITY TO MAKE ON THE SPOT DECISIONS IN THE INTERESTS OF THE COMPANY. HAVE HAD A GREAT DEAL OF EXPERIENCE IN CUSTOMER SERVICE, CUSTOMER ASSESMENT, COLD-CALLING TELEMARKETING, AND INSIDE SALES AS WELL. I'M ALWAYS WILLING TO GROW AND ADVANCE, LEARN VERY QUICKLY AND CAN ADAPT TO ANY GIVEN SITUATION.

EXPERIENCE

FEBRUARY 2011 TO PRESENT : TELSCAPE COMMUNICATIONS INC.-LOS ANGELES,CA

INSIDE SALES REP.

ASSESSING CUSTOMER NEEDS IN ORDER TO PROVIDE THEM WITH A PERSONAL DESIGNED PLAN THAT WOULD BEST FIT THEIR NEEDS AND BUDGET. COLD CALLING FROM A SELECTED CALL LISTS TO ESTABLISH NEW RESIDENTIAL TELEPHONE, CELLPHONE OR HIGH SPEED INTERNET ACCOUNTS. AND DEALING WITH CUSTOMER SERVICE RELATED CALLS WHEN NEEDED TO. PRIMARY LANGUAGE NEEDED WAS SPANISH.

FEBRUARY 2004 TO FEBRUARY 2007 : ALLSTATE IMAGING INC.-LOS ANGELES, CA

OPENER/CLOSER TELEMARKETING

INITIALLY ENTRY LEVEL POSITION CONSISTED OF COLD-CALLING BUSINESSES IN ORDER TO ESTABLISH ACCOUNTS. LATER ADVANCED TO CLOSER POSITION, ALSO ASSISTED IN TRAINING NEW EMPLOYEES.

SEPTEMBER 2000 TO NOVEMBER 2002 : R&B LANDSCAPING SERV.-LOS ANGELES,CA

LANDSCAPER/GARDNER

CONTRIBUTED TO FAMILY BUSINESS AND HELPED RE-ESTABLISH FAMILY OWNED COMPANY THAT WAS STRUGGLING AT THE TIME. DUTIES CONSISTED OF OBTAINING NEW CLIENTS THRU ADVERTISEMENTS AND DOOR-TO-DOOR SOLICITING. OTHER RESPONSIBILITIES DEALT WITH GENERAL GARDENING (MOWING LAWNS, TRIMMING SHRUBS, ETC.) AND DESIGNING NEW LANDSCAPES AS WELL AS INSTALLING SPRINKLER IRRAGATION SYSTEMS FOR HOMES OR BUSINESSES.

APRIL 1995 TO JUNE 1997 : TRANS-WORLD AIRLINES- LOS ANGELES,CA

SALES REPRESANTIVE

DEALT WITH CUSTOMER SERVICE IN ANSWERING PHONE CALL QUESTIONS ABOUT FLIGHT FARES, RESTICTIONS, AND TIME AVAILABILITIES. I ASSISTED CUSTOMERS WITH ANY SPECIAL NEEDS AND REQUESTS INCLUDING SEAT ASSIGNMENTS. MAIN GOAL WAS THE SALES OF FARES AND TICKETS. I ALSO HANDLED ANY BILINGUAL CALLS THAT CAME THRU THE OFFICE

EDUCATION

VENTURA COMMUNITY COLLEGE - CAMARILLO, CA.

1995-1997 WAS HALF WAY THRU ATTAINING AA DEGREE

FRED C NELLES SCHOOL FOR BOYS - WHITTIER, CA

HIGH SCHOOL GRADUATE 1992 (CHSPE)

REFERNCES

PROVIDED UPON REQUEST

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