Customer Service Engineer

Network Engineer Resume

Title

Network Engineer

Primary Skills

**** ********, **** ********, ******* Ethernet, Single/Multimode Fiber

Location

US-CA-Sacramento (will consider relocating)

Posted

Jan-21-11

RESUME DETAILS

PROFILE SUMMARY

Highly accomplished, Cisco certified Network Engineer with strong technical skills and outstanding customer service. Almost 20 years experience in IT industry; background includes pre-sales, engineering, administration and escalation support in small to large scale, complex enterprise environments. Expertise in design, implementation, and support of LAN/WAN technologies. Exceptional presentation and customer relationship skills including strong communication skills. Skilled in communicating with senior management, third party vendors, technical staff, as well as non-technical end-users. Trusted by management to direct complex mission critical projects under challenging time constraints. Marine Corps veteran. Fluent in Spanish.

CERTIFICATIONS

Cisco Certified Network Associate, CCNA, date

Cisco Certified Design Associate, CCDA, date

TECHNICAL SKILLS

Hardware & Connectivity: Cisco Router Series 871, 1700, 1800, 2500, 2800, 3700, 3800, 7200, Cisco Catalyst Switch Series 1900, 2900, 3500, 3700, 4000, 5000, 6500 Ethernet, Fast Ethernet, Gigabit Ethernet, Single/Multimode Fiber

OS & Enterprise Apps: Cisco IOS 12.x, Catalyst OS 8.x, MS Windows NT4/2000/2003 Server, Linux

Network Technologies: LAN/WAN, TCP/IP, UDP, IPX, IPv4, IPv6, HSRP, ICMP, IGRP, OSPF, SDLC, ATM, SONET, E1, Frame Relay, DS1, T3/DS3, ISDN, BRI/PRI, MPLS, IP PBX, PBX, Video Conferencing

Desktop Technologies: MS Windows 98/Me/2000/XP/Vista, Office 97/2000/2003/2007, Internet Explorer, Anti-Virus, Imaging, Scanners, Printers

PROFESSIONAL EXPERIENCE

WELLS FARGO, Sacramento, CA 1999 - Present

Network Operations Analyst, 2006 - Present

Oversaw and directed network projects to upgrade services, complied with regulations, swapped out equipment, and improved security, up time, and serviceability. Liaised between multiple lines of business and upper management regarding advanced technical issues; consulted with internal clients to advise of potential solutions and avenues for deployment.

* Resolved network connectivity issues; determined root causes and upgraded and replaced equipment and software.

* Conferred with business leaders to analyze multi-group issues; researched solutions, documented findings, and developed recommendations to resolve ongoing issues across multiple areas.

* Provided Tier 3 technical support and escalations on network operational issues; oversaw technical maintenance activities.

* Designed and implemented multi-vendor and multi-protocol solutions; ensured integrity of site architecture.

* Resolved specific production issues; facilitated vendor resolution and managed service agreements.

* Aligned operations and processes within an ISO-certified and strongly regulated (SOX) environment.

* Created extensive documentation for client network users, ensuring easy informational access.

LUIS J. MONTERO 916-***-**** ~ *********@********.*** PAGE TWO

PROFESSIONAL EXPERIENCE, continued

Network Engineer, 1999 - 2006

Performed management duties such as Network Monitoring, Email Management, Ticket Management, Trouble Management, Customer Management, Event Management, Planned Maintenance, Project Management, Documentation Management and Team Management.

* Facilitated resolutions to network problems on Ethernet and Token ring networks.

* Performed extensive troubleshooting in Switching, Hubs, Router and CSU/DSU systems.

* Monitored project teams evaluating networks and equipment, analyzing ongoing issues for trend identification, recommending upgrades, redesigns, and new equipment.

* Created extensive documentation for client networks and engaged in weekly report meetings to review Performance Dashboards.

* Coordinated and facilitated cross-functional issue resolution work sessions emphasizing issue identification, assignment, global correction and root-cause eradication.

ADDITIONAL EXPERIENCE

MCI TELECOMMUNICATIONS, INC., Sacramento, CA 1992 - 1998

Data Test Engineer

Technical Service Specialist

Advanced Products Group Supervisor

Customer Service Supervisor (Bilingual)

MILITARY EXPERIENCE

UNITED STATES MARINE CORPS, CA and Japan 1988 - 1991

EDUCATION

MIS in progress, University of Phoenix, Sacramento, CA, anticipated completion date 6/11

BS, Business Information Systems, University of Phoenix, Sacramento, CA

Certifications

See above

CONTACT DETAILS

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