Manager Training

Brent Burgess

Email: *********@********.***

Address: ***** ****** *****

City: Orlando

State: FL

Zip: 32837

Country: USA

Phone: 407-***-****

Skill Level: Director

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brent D. Burgess

13532 Lanner Dr. Orlando, FL 32837 407-***-****. *********@********.***

Summary: Over 20 years of management experience including budget, payroll and expense allocation. I have been integral in developing and overseeing effective training departments, programs and processes. I have a proven track record of successfully managing and protecting multi million dollar assets, while effectively reducing costs and expenses.

Work Experience:

May 2007 to Dec 2012: Island One Resorts, Orlando, Florida.

Corporate Director of Safety & Security. A time share industry corporation, with resorts and affiliates world wide. My responsibilities include overseeing the safety and security operations of nine different resorts. Locations include, Orlando, FL. Kissimmee, FL. Ormond Beach, FL. Naples, FL. South Beach Miami, FL. The island of St. Croix, U.S.V.I. Corporate, resort and U.S.V.I investigations. Acting General Manager. Authored numerous policies and procedures companywide relating to emergency preparedness, execution and follow up for each location making it property specific. Developed safety and security training programs for each location to reduce the number of both criminal and accidental incidents, significantly reducing the company`s exposure to liability. I was able to reduce the amount of security officer turnover by 50%. Represented Island One Resorts on the C.F.H.L.A Safety & Security Council as well as the Tourist Crime Intelligence Meetings with local, state and federal law enforcement agencies

Through vigilant and constant training, reduced the workers comp modification rate from 1.4 to .92 saving the company over $100,000.00 in premiums.

Feb 2007 to Current: Self Employed; Safety & Security Specialist.

Work experience to include, but not limited to: Black Entertainment Television.

(B.E.T) -Spring Bling 07-. Coordinated and executed the safety & Security needs of talent, host, production and crew of this highly televised event on Singer Island, Riviera Beach, FL. Worked closely with local, state and federal agencies for the successful filming of this outdoor venue. Managed over 60 personnel regarding schedules and responsibilities. Provided 24/7 security needs for B.E.T celebrity status personnel.

Independent Executive Protection Specialist: Provide executive protection for high profile clientele, up to, and including armed protection. Advance surveillance on locations to include locale to hospitals, restaurants, hotels, venues, convention centers, etc. Clients to include from the extreme wealthy to music superstars.

Feb 2006 to Current: Nickelodeon Family Suites, Orlando Florida.

Director of Safety & Security Services. (Executive Committee member). An 800 room, 24 acre resort designed for families and children, with the Nickelodeon Theme. Responsibilities include, but not limited to: Oversee the day to day operations and effectiveness of two departments. Manage a payroll and expense budget of 1.8 million annually and directly manage nearly 100 employees. I was integral in developing and writing the procedures and policies that help define future hotels of this nature, including security and emergency procedures hotel wide, such as fire response, hurricane preparation, tornado procedures, etc. My experience and expertise was called upon by the owners for future development of Nickelodeon Resorts. I provide leadership, motivation and develop successful training for all key departments and personnel within the organization. Liaison with local, state and federal agencies. I lead investigations regarding such matters as, theft, misconduct, sexual harassment, etc. Ensure compliance with OSHA, ADA and NFA regulations resort wide. Oversee surveillance of CCTV system consisting of 64 camera`s resort wide. I developed and redefined the Safety Committee within the resort which has proven to reduce accidents and save expenses. I conducted new hire orientation weekly. Attend executive committee meetings and operations meetings on a regular basis. I also participated in capital budget meetings regarding future purchases and budgets. Start up experience with Brand Management.

Accomplishments:

Within a 10 month period of time-

Achieved a 92.4% guest satisfaction for 2006.

Took over 15,000 calls for service with an average clearing time of 10.5 minutes.

Reduced the Workers Comp premium by over $100,000.00

Operated under payroll budget by $150,000.00

Received a -Certificate of Appreciation- from the Orange County Sheriff for my participation and assistance in the Hotel / Motel Intelligence Meetings.

May 2004 to Feb 2006: Hilton Daytona Beach Oceanfront Resort, Daytona Beach, Florida. Director of Safety & Security. A 742 Room Beachside Resort.

Oversee the successful day to day operations of the Safety and Security Department through effective leadership and the implementation of training programs. Manage a payroll and expense budget of approximately $750,000 annually .Provide leadership, motivation and training for all key personnel within the organization. Ensure that the hotel is in compliance with OSHA and ADA regulations. Investigate and provide training in employee misconduct, theft, policy violations and criminal investigations. Liaison with local, state and federal law enforcement. Investigate accidents and losses incurred by hotel guests, employees, visitors, patrons etc. Liaison with insurance company regarding investigations and losses. Ensure that the hotel is in compliance with Florida Fire Regulations. Propose, implement and provide training regarding fire drills and evacuation, blood borne pathogens, hazardous communications etc. Safety Committee Chairman. Veteran of Hurricane Charlie, Frances and Jeanne. Monitor, implement and maintain surveillance devices to ensure maximum property protection. Conduct new hire orientation presentations regarding safety and security. Certified HILTON First Choice Trainer, where I successfully trained hundreds of employees in -performance excellence-. Manager on Duty. Risk Management Specialist.

Accomplishments:

Within a 12 month period of time-

Reduced internal thefts by 41%

Reduced thefts from vehicles by 65%

Reduced vehicle thefts by 80%

Reduced damage to vehicles by 48%

Reduced property damage by 48%

Reduced vandalisms by 40%

Reduced the number of disturbances by 20%

Reduced assault incidents by 67%

In 2004 over $126,000.00 was paid out in workman`s comp claims

In 2005 less than $10,000.00 has been paid out in claims.

Apr 2003 to May 2004: Adam`s Mark Hotel & Resorts, Kansas City, MO.

Director of Security. 374 room convention hotel & resort. Oversee the day to day operations of the Safety and Security Department. Protection of millions of dollars in corporate assets and guest safety. I implemented and developed training processes for employees regarding such matters as, armed robberies, fire and Tornado evacuations and emergency preparedness. Defensive tactics for officers. Managed payroll and expense budgets. I personally oversaw and implemented special event security for dignitaries and guests, such as the Governor of Missouri. Hotel manager on duty. Hotel safety coordinator, transportation coordinator. I successfully conducted numerous criminal investigation and policy violations. Provided written reports to corporate office and risk management.

Aug 2002 to Apr 2003: Argosy Casino, Riverside, MO.

Surveillance Agent. Licensed by the Missouri Gaming Commission (Missouri State Police).Responsible for the protection of company assets and policy violations through camera surveillance. Written reports to Casino Manager and Missouri Gaming Commission.

Jan 1995 to Jun 2002: Chubbuck Police Department, Chubbuck, Idaho.

Patrol Corporal & Undercover investigations. Responsible for enforcing the laws of the state of Idaho and Ordinances of the city of Chubbuck, Idaho, while managing numerous highly trained professionals. Certified instructor in the following categories: Defensive Tactics; D.U.I Detection & Standardized Field Sobriety Testing; Drug Recognition Expert- where I testified in numerous trials as an expert witness; Field Training Officer; S.W.A.T Entry Team Leader. Conducted countless criminal investigations accompanied by courtroom testimony. Numerous successful undercover drug investigations. Countless successful S.W.A.T operations involving high risk warrants, drug labs, and hostage and barricaded subjects.

Sep 2000 to Jun 2002: Idaho State University, Pocatello, Idaho.

Adjunct Faculty Member; Instructor. Certified Instructor to numerous classes attending the Law Enforcement P.O.S.T certified program. Classroom contained lecture and hands on experience. Coordinated weekly classroom lessons. Organized exams and quizzes. Determined classroom pass/fail criteria. Classes taught include, D.U.I Detection & Standardized Field Sobriety Testing; Drug Recognition; Drug Investigation and Defensive Tactics.

Certifications Obtained:

Intermediate Police Officer Certificate. Idaho Peace Officers Standards

and Training. Over 1,800 hours of documented training.

Defensive Tactics Instructor. Idaho Peace Officers Standards and

Training.

D.U.I Detection & Standardized Field Sobriety Testing Instructor. Idaho

Peace Officers Standards and Training, International Association of Chiefs

of Police.

Drug Recognition Expert Instructor. Idaho Peace Officers Standards and

Training. International Chiefs of Police.

Field Training Officer. Idaho Peace Officers Standards and Training.

Advanced S.W.A.T Academy. Bank Assault & Hostage Rescue, barricade

subjects, dynamic entries, high risk warrant service.

Street Gangs & Subcultures. Los Angeles County Sheriff`s Department.

Specialized Police Training:

Special Response Team. S.W.A.T Entry Team Leader. MP5, UPM .40 cal

M16 qualified. 7 1/2 years experience.

Multi-Agency D.U.I Task Force. Task Force consisted of 4 different local

Law enforcement agencies. Over 5 years experience.

Multi-Agency Gang Task Force. Task Force consisted of 4 different local

Law enforcement agencies. Over 4 years experience. Training received by

Los Angeles Sheriff`s Department, Gang Enforcement Teams.

Crime Scene Technology. Consisted of Crime Scene Analysis, fingerprints,

Blood spatter, etc...

Additional Skills:

Computer skills: Word perfect, Microsoft Word, Micro-Soft Excel, spreadsheets, Power Point. I am quite proficient at report writing and record keeping.

First-Aid Certified: Certification through American Red Cross.

Automated External Defibrillator certified, American

Heart Association.

Education: Graduate of Twin Falls high school, Twin Falls, Idaho 1984.

Graduate of Idaho State University, School of Applied Technology. Recognized

for top student; Dean`s List, Spring of 1994. Criminal Justice, Law Enforcement.

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