Customer Service Manager

Stephen Bain

Email: *********@********.***

Address: * ******** **

City: Lynnfield

State: MA

Zip: 01940

Country: USA

Phone: 781-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

STEPHEN W. BAIN

8 Townsend Rd. * Lynnfield, MA 01940 * Phone: 781-***-**** * *********@********.***

OPERATIONS MANAGER

* Dedicated, qualified, and highly ethical Operations Manager with 20 years' experience in managing and directing daily operations and logistical functions in the transportation, warehouse, and distribution industries, seeking position at a company that values hard work and loyalty.

* Project-oriented operations manager with a record of success directing a variety of broad areas such as sales, general management, administration and business operations within fast-paced, high-tech environments.

* Effective in efficiently utilizing resources, streamlining and improving processes, reducing and eliminating redundancies, increasing quality outputs, and reducing costs to achieve organizational objectives.

* Possess high-level of industry knowledge thereby able to negotiate sizable contracts resulting in 45% cost reduction for the company.

* Independent, self-motivated professional experienced in analyzing data, resolving problems, and providing excellent customer service while ensuring high work standards and quality control.

* Skilled leader / supervisor able to effectively manage warehouse / distribution employees and motivate them to perform at their full potential on a daily basis. Able to provide direction and guidance as needed.

* Fast learner and hard worker who is able to learn new systems, technologies, processes and procedures quickly. Able to work effectively as a member of a team and independently.

AREAS OF EXPERTISE

Operations Management

Distribution & Warehousing

Customer Service

Client Relations

Project Management

Employee Development

Process Improvement Transportation Expert

OSHA & DOT Knowledgeable

Strategic Planning

Office Management

Research & Analysis

Conflict/Problem Resolution

Cost Reduction & Efficiency Biomanufacturing

Skilled Leader / Manager

Organizational Management

Quality Control

Communications & Negotiations

Documentation & Reporting

Hard Working & Reliable

PROFESSIONAL EXPERIENCE

General Manager 1990 - 2012

United Van Lines, Lynn, MA

Manage, direct and oversee various day to day operation activities of large, multi-shift manufacturing environment while maximizing warehouse, distribution and transportation efficiencies to meet organizational objectives.

* Manage a branch of 40 employees (including full-service department of 20) encompassing shipping & receiving, production, assembly, pickers and packers.

* Supervise employees' job performance ensuring they complete their duties in an efficient, accurate manner, according to company policies and procedures. Motivate employees and offer guidance and direction as needed.

* Monitor production equipment operations, ensuring integrity of production, packaging and distribution operations while maintaining high productivity levels. Reduce costs and maintain equipment functionality.

* Research and negotiate trucking/carrier bid contracts based on costs and point-to-point destination procedures resulting in a 45% cost reduction. Build and establish relationships with key decision makers across the industry.

* Responsible for satisfying and filling staffing needs for department such as interview, hire, and train staff accordingly. Complete employees job performance evaluations on a regular basis and determine compensation and performance matters, such as salary increases, promotions, and personnel dismissals / probations.

* Track and report incidents of damaged product for senior management review.

* Work with management to ensure daily and ongoing compliance with company and regulatory needs and enforce OSHA and DOT regulations across the board.

STEPHEN W. BAIN, PAGE 2

Emergency Medical Technician 1995 - 2000

Lyons Ambulance Service

EDUCATION & TRAINING

Biomanufacturing:

Minuteman Career / Tech School, Lexington, MA

Biomanufacturing Training Program Certificate, 2011

Areas of Knowledge Include: Upstream Biomanufacturing, Downstream Biomanufacturing, Good Manufacturing Practices, (cGMPs), Good Documentation Practices (cGDPs), OSHA Safety Training, Aseptic Techniques and Standard Laboratory Techniques

North Shore Community College, Danvers, MA

Associate's Degree in Business Management

Career Training: Class B License; Hazmat/Tank Endorsements, 2012; Fork Truck Certified

Computer Skills: Microsoft Office Suite (Windows, Excel, Word, PowerPoint, Outlook)

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