Customer Service High School

Lisa Aley

Email: ********@**************.***

Address:

City: Sanborn

State: NY

Zip: 14132

Country: USA

Phone: 716-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Niagara Wheatfield High School, Sanborn NY 1/2001 to 6/2003 (Regents)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Courteous demeanor

Opening/closing procedures

Large cash/check deposits expert

Customer service expert

Telecommunication skills

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

June 2011 to Current

Best Western Summit Inn Niagara Falls, New York

Guest Service Agent

Developed highly empathetic client relationships and earned reputation for exceeding goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, guest assistance and cleaning.Expressed appreciation and invited customers to return to the hotel.

November 2011 to December 2012

Picture Me Photo Studios Lockport, New York

Photographer

Achieved high sales percentage with consultative, value-focused customer service approach.Prepared and sold broad range of customized merchandise to individuals and familiesManaged quality communication, customer support and product representation for each client..

April 2010 to November 2010

Remedy Intelligent Staffing Niagara Falls, New York

Bank of America- Contractual Employee

Maintained up-to-date knowledge of bank policies regarding payments, programs and modification procedures. Excelled in exceeding daily call goals. Worked under strict deadlines and responded to homeowner requests as soon as the information was obtained.

Educational Background

2003 Niagara Wheatfield High School Sanborn, New York

High School Diploma Regents

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