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Customer Service Manager

Location:
Oxnard, CA
Posted:
December 21, 2012

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Resume:

Willis' InformationLocation: OXNARD, CATitle: CounselorExperience: 12+ yearsWork Types:

Willing to Relocate: YesWilling to Travel: Love travelling for workCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2011-12-29 Helpful Links

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Willis Derring

805-***-****

abp9b8@r.postjobfree.com

California 93030

Objective

I desire work in the Substance Abuse/Social Services field because I love helping and interacting with people. I have 16 years experience in the Substance Abuse/Mental Health field which allows me to help people relax and, in turn, allows the individual to see their problems and overcome obstacles. My experience also includes Case Management, Group Therapy, Anger Management, Dual-Diagnosis classes and Customer Service Representative. I am a dedicated and trustworthy individual who welcomes challenges and would bring a positive attitude to any work environment. I possess a "Secret" security clearance.

Work Experience

Rehabilitation Specialist II

(03/2010-Present) Turning Point Foundation

Provide substance abuse/mental health counseling to 75 adults suffering from drug abuse and mental illness. Group and individual counseling, family counseling and vocational rehabilitation. Directly responsible for the progress of 22 individuals.

Alcohol and Drug Treatment Specialist II

(9/2007-10/2009 ) County of Ventura Juvenile Justice

Provide Substance Abuse/Mental Health counseling services to 200 juveniles in custody. Directly responsible for the successful discharge of 45 minors who have returned to their schools, homes and places of employment. Duties include group therapy, individual counseling and classroom education.

(2/2008-3/2009)

Action Family Counseling, Inc.

Assistant Program Director (Part-Time)Weekends only

Responsible for overall safety, training and weekend functions of clinic. Provide individual and family counseling sessions for 30 adolescents and 10 families. Directly responsible for the successful completion of 20 adolescents and 12 adults. Provide referrals for individuals who require aftercare services.

(11/2006-8/2007)Adolescent Drug Court Program- Pacific Clinics

Provided Substance Abuse/Mental Health counseling for

200 adolescents on probation and enrolled in the drug court

program. Supervised group counseling, drug court reviews, relapse prevention planning, aftercare planning and improving social skills. Directed self-esteem classes for all adolescents completing the drug court program and received a Letter of Commendation from the drug court judges.

Clinic Manager/Supervising Counselor

(3/2005 - 10/2006) Aegis Medical Systems, CA

§ Clinic Manager. Oversees all day to day clinic operations. Manage all financial operations of clinic. Supervised 30 nurses, medical assistants, front office staff and substance abuse counselors. Overall responsible for the safety and well-being of 350 patients. Reported to the CEO all weekly, monthly, quarterly and annual reports of clinic functions. Hired and evaluated new staff members. Conducted interviews of potential employees. Provided counseling and referrals to Opiate addicted individuals. Duties in included group counseling, intakes, initial interviewing and vocational rehabilitation.

Career Counselor/Instructor

(3/1985 - 6/1990) U.S. Navy, Norfolk, Virginia

§ Trained over 1,000 junior military personnel in combat operations, substance abuse prevention, career goals and customer service. Retired with 20 years of honorable service.

(7/1990- 2/2005)Substance Abuse Counselor, Norfolk, Virginia, San Diego, California

Counseled, trained personnel with substance abuse, mental health problems. Supervised 10 personnel and counseled over 500 patients.

Counselor

3/2000 - 3/2003 (MAAC Project) DUI Program, San Diego, California

§ Directed and supervised substance abuse counseling for teens and adults. Conducted individual counseling, group counseling and group therapy. Group sizes were between 20 and 25 patients. The program was for Court-ordered DUI offenders, one or more offenses. Three, six, nine and eighteen month programs offered.

Education

(8/2008-Present) American Intercontinental University

Criminal Justice/Criminal Investigations

(8/2005 - 8/2007) University of Phoenix, Phoenix, Arizona

§ Bachelor's Degree Human Services/Management

3/2003 Drug and Alcohol Counselor School, San Diego, Ca

§ Some College Coursework Completed

Skills

Certified Alcohol and Other Drugs Counselor, Certified Instructor/Teacher, Youth Correctional Counselor, Case Management/Counseling, Crisis Management, Group Counselor, Criminal Investigations, Sexual Assault Victim Intervention, Multi-Task Oriented.



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