Customer Service High School

Gilbert Wright

Email: ********@****************.***

Address:

City: Pleasantville

State: NJ

Zip: 08232

Country: USA

Phone: 609-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Also with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.

Educational Background:

High School Dipolma from Pleasantville high school, Pleasantville NJ 1/2001 to 6/2008 (General studies)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Also with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.

Core Strengths

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Adaptive team player

Data entry

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

July 2008 to Current

BJ'S Wholesale Club mays landing, nj

member services

My job was to Maintain an up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevent store losses using awareness, attention to detail and integrity. Converting non members into members, and Develop highly empathetic client relationships and earned reputation for exceeding sales goals.

Educational Background

2008 Pleasantville high school Pleasantville, nj

High School Diploma General studies

Student body government representative/

Key club President

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