Customer Service Sales

Natasha G Lister

Email: ********@******.***

Address:

City: Toney

State: AL

Zip: 35773

Country: USA

Phone: 256-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ambitious student who has completed coursework in paralegal studies. Possesses strong interpersonal skills and a desire for a career in law.

Educational Background:

High School Dipolma from Middle Georgia Technical College, Warner Robins GA 1/2001 to 8/2003 (Diploma)

Job History / Details:

Career Focus

Ambitious student who has completed coursework in paralegal studies. Possesses strong interpersonal skills and a desire for a career in law.

Summary of Skills

Cooperative team member

Outstanding interpersonal skills

Computer proficient

Extremely organized

Microsoft Office, Excel, PowerPoint proficiency

Account Management

Accounts Payable/Receivable

Quick learner

Issue resolution

Attention to detail

Customer Service

Multi-Task Management

Reporting

Weekly Payroll

Education and Coursework

Spring 2013 Calhoun Community College Huntsville, AL

Associates of Science Paralegal Law

Member of Sigma Kappa Delta

3.2 GPA

Coursework in:

Accounting

Family & Domestic Law

Bankruptcy & Collections

Criminal Law & Procedure

Civil Law & Procedure

Experience

September 2010 to Current

Self Employed Toney, AL

Contractor

Created invoices using Microsoft Word, and Excel.

Responsible for three employees.

Responsible for all collections, receivables, and, payroll using accounting software.

Inspected work sites to measure dimensions, lay out work, and estimate materials for each job.

Prepared sheetrock, metal, and wood surfaces for painting.

Operated airless spray equipment.

Completed an average of six painting jobs per week.

Collaborated with electricians, carpenters and mechanics to complete construction projects.

Maintained a thorough inventory of paint equipment and supplies.

Covered floors before prepping, priming and painting all surfaces.

Determined appropriate color for new and replacement applications during consultation with customers

Cleaned and smoothed all surfaces prior to painting.

Monitored paint supplies and properly and safely recycled old paint.

Repainted entire apartments after residents moved out.

April 2004 to March 2009

Digium Inc. Huntsville, AL

Operations

Performed many tasks while at Digium:.

Receptionist:

Transferred phone calls using multiple phone lines using a PBX phone system.

Scheduled meetings.

Met and guided visitors to appropriate meeting place.

Ran errands for superiors.

Provided satisfactory customer service.

Effectively communicated with team members to maintain clearly defined expectations.

Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Resolved customer questions, issues, and complaints.

Confirmed that appropriate changes were made to resolve customers' problems.

Consultant:

Consulted with Switchbox,a partner company, about possible defects to improve product.

Conducted analysis on products to address defects which led to less return rates.

Recommended resolutions to hardware defects.

Documented test results into database.

Serialized product using bar codes.

Tester:

Set up and performed hand assembly operations on electronic components, sub-assemblies and assemblies.

Cleaned and finished sub-assemblies or assemblies using hand tools.

Performed and reviewed Statistical Process Control, including data collection, charts and graphs weekly.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Shipping/Receiving Clerk:

Created and implemented procedure guidelines and policies that remain today.

Maintained a thorough inventory of computer hardware products.

Scanned bar code serial numbers from inventory, packing electronic parts, importing and exporting packages domestic and international via FedEx, UPS, DHL, FedEx LTL, TNT, USPS, and AES websites.

Extremely knowledgeable of government rules and regulations for shipments traveling internationally, including tariff codes.

Manage accounts by receiving packages and allocating to the correct departments.

Successful at extensive data entry with absolutely no errors.

Integrated new shipping software and successfully trained peers to use that software.

Successfully cross trained other employees for all positions held at Digium Inc.

Operated motorized lifts and non-motorized lifts.

Exchanged returned merchandise for customers quickly and efficiently.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

May 2002 to November 2003

Perry County Airport Perry, GA

Customer Service

Assisted with sales of jet fuel,gas, and equipment.

Responsible for updating pilots of weather conditions.

Maintain contact with incoming and surrounding plane traffic.

Maintained a thorough inventory of plane equipment, gas, and supplies.

Recommended and helped customers select merchandise based on their needs.

Processed payroll, electronic deposits, and employee pay adjustments

Processed journal entries, online transfers, and payments..

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance, and cleaning.

June 2001 to October 2003

A Automotive Warner Robins, GA

Manager

Maintained a thorough inventory of car parts.

Processed payroll, electronic deposits, and employee pay adjustments.

Processed journal entries, online transfers, and payments.

Researched and resolved collections and billing disputes with tact and efficiency.

Effectively communicated with team members to maintain clearly defined expectations.

Successfully managed the activities of three team members.

Certifications

Customer Service

6-S "LEAN" Organizational Training

ESD Training

Export Controls

Contact this candidate