Customer Service Management

Maureen E. Barry

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EDUCATION

The University Of North Carolina at Chapel Hill, Chapel Hill, NC

Master’s of Science in Library Science, May 2005

Bowling Green State University, Bowling Green, OH

Bachelor’s of Science in Education, May 1999 Major: Sport Management Minor: Journalism

LIBRARY EXPERIENCE

Paul Laurence Dunbar Library February 2007- present

Wright State University Librarian for First-Year and Distance Learning Services

Provide in-person, telephone, IM and email reference services to students, faculty, staff and the general public

Create, develop and coordinate library instruction and programming aimed at first-year students and distance learning

students and faculty

Teach for-credit information literacy course for undergraduates

Coordinate library visits from local high school students

Paul Laurence Dunbar Library Social Sciences Librarian June 2005-February 2007

Wright State University

Provide in-person, telephone, IM and email reference services to students, faculty, staff and the general public

Provide course-related library instruction for undergraduate and graduate courses

Teach for-credit information literacy course for undergraduates

Collect and manage materials to support the curriculum in the Departments of History, Communication and Health,

Physical Education and Recreation

Created and coordinated Librarians2u program to provide library programming for Residence Services

Assist patrons in Student Technology Assistance Center with web design, digital media creation and editing using

iMovie, Macromedia Dreamweaver, Adobe Photoshop and Microsoft Office suite

Coordinate and teach workshops for faculty, staff and students demonstrating library resources such as RefWorks

Lilly Library Reference/Instruction Intern (15 hours/week) August 2004-May 2005

Duke University

Provided reference and circulation services to students, faculty, staff and the general public at the desk, by

phone and via interactive chat

Completed special projects such as updating Web pages using Microsoft Front Page and preparing displays

Provided course-related library instruction for first-year students

Created brochure using Microsoft Publisher highlighting library services for incoming first-year students

R.B. House Undergraduate Library Field Experience Student (136 hours) September 2004-December 2004

The University of North Carolina at Chapel Hill

Provided course-related library instruction for undergraduates enrolled in English Composition courses

Updated and maintained online library tutorials using Macromedia Dreamweaver

Walter Royal Davis Library Reference Desk, Graduate Assistant (5-25 hours/week) September 2003-May 2005

The University of North Carolina at Chapel Hill

Provided in-person, telephone, chat and email reference services to students, faculty, staff and the general public

Provided reference services via chat for patrons at Duke University, North Carolina State University and the University

of North Carolina at Chapel Hill

Supported the training of new student assistants in reference procedures and patron services

Walter Royal Davis Library Intern, Reference Department (20 hours/week) June 2004-August 2004

The University of North Carolina at Chapel Hill

Processed reference serials

Assisted librarians with collection development by assigning publisher announcements to appropriate subject liaisons

and conducting bibliographic searches of reference publication announcements

Maureen E. Barry page 2

INTERNSHIP EXPERIENCE

Duke University Athletics Paid Full-time Internship July 2002-May 2003

Durham, NC

Assisted Associate Athletic Director with coordinating Atlantic Coast Conference Tournaments, overseeing

Student-Athlete Advisory Committee, and completing other administrative tasks

Assisted Ticket Office Management with daily ticket operations and customer service

Duke University Athletics Paid Full-time Internship July 2001-June 2002

Durham, NC

Developed and implemented marketing and promotional plans for Olympic Sports

Supervised promotions event staff at athletic events

Designed advertising publications using Adobe PageMaker to create awareness for home athletic events and

promotions associated with those events

Initiated meetings with corporate sponsors to propose promotional partnership ideas for Olympic Sports

Designed monthly newsletters, using Adobe PageMaker, issued to 800 Junior Blue Devil Club members

Cleveland SportsPlex Full-time Intern January 1999-May 1999

Cleveland, OH

Created fliers, brochures and news releases using Microsoft Word and Publisher to generate interest and

awareness in SportsPlex and its off-site facility, Euclid SportsPlant

RESEARCH & PRESENTATIONS

Influence the future: Encourage future academic librarians by supervising on-site practicum experiences (October

2007). Moderated panel discussion about practicum experiences at the Academic Library Association of Ohio’s

annual conference.

Are they getting it?: Using student response systems in library instruction (October 2007). Presented with Sue Polanka

at the Academic Library Association of Ohio’s annual conference.

Put the lime in the coconut: Adding a millennial twist to a library course revision (November 2006). Presented with

Beth Anderson and Cheryl Lauricella at the Academic Library Association of Ohio’s annual conference.

Revised Sports Resources chapter for Reference sources for small and medium sized libraries, 7th

ed. Published by ALA Editions (expected 2008 release).

Barry, M. A content analysis of help and instruction via the academic library home page. (May 2005).

Master’s Paper completed at The University of North Carolina at Chapel Hill

Cuneen, J., Glanville, K. A., Arendt, T., & Barry, M. (May 1998). Consumer expenses for Division – I collegiate

sport: Fan cost indexes for football and women’s and men’s basketball. Paper presented at the annual meeting of the North American Society for Sport Management, Buffalo, NY. (Abstract published).

PROFESSIONAL DEVELOPMENT

American Library Association, Student and Professional Membership August 2003-present

Nominated to run for New Member’s Round Table Secretary, 2008-2009

Appointed co-chair of New Member’s Round Table Scholarship, Research and Writing Committee (July 2006-present)

Co-editor, Footnotes supplement Scholarship and research for new librarians

Appointed to NMRT’s Midwinter Social and Vice Presidential Ad Hoc Committees (July 2005-June 2006)

Academic Library Association of Ohio, 2008 Conference Planning Committee November 2007-present

University Libraries’ Social Committee, Chair September 2005-present

Wright State University

Organized and coordinated social events to promote fellowship among library staff

Academic Library Association of Ohio, Professional Membership July 2005-present

American Library Association, Student to Staff Program June 2004

Assisted Reference and User Services Association with daily operations at 2004 Annual ALA Conference

Maureen E. Barry page 3

Information and Library Science Student Association, Social Co-Chair

The University of North Carolina at Chapel Hill January 2004-May 2005

Organized social events to promote school spirit and foster networking relationships among all members of the School

of Information and Library Science community

Served as a member of Class Gift Committee in its first year; worked to help generate ideas for gifts and to promote

the fundraising efforts of the committee

Mentored incoming students

Student Chapter of the American Library Association, Member August 2003- May 2005

The University of North Carolina at Chapel Hill

Libraries and Librarianship: Past, Present and Future May 2004

Oxford University Library Services and The University of North Carolina at Chapel Hill

Attended two-week seminar highlighting trends in librarianship in the United Kingdom

VOLUNTEER EXPERIENCE

SILS Ambassadors January 2004-May 2005

School of Information and Library Science, The University of North Carolina at Chapel Hill

Maintained contact with new or potential School of Information and Library Science students to answer any questions

about the program

Assisted with School of Information and Library Science Open House designed to recruit new students

Assisted with the campus Information and Library Science Career Fair designed to create job placement and fulfillment

opportunities for students and recruiters

Duke University Athletic Department August 1999 - June 2001

Assisted sports promotions staff with in-game promotions for fall, winter and spring sports, including National Collegiate

Athletic Association and Atlantic Coast Conference championship tournaments

Sport Management Alliance, Bowling Green State University Fall 1997 - Fall 1998

Newsletter Editor/Publicity Chair

Designed, wrote, edited and published monthly newsletters using Adobe PageMaker

Publicized all SMA activities and meetings via table tents, fliers and brochures

Bowling Green State University Children’s Miracle Network Dance Marathon Fall 1997 - Spring 1998

Designated Group Representative

Served as a liaison between Sport Management Alliance and Dance Marathon

Motivated Sport Management Alliance to raise $800 to benefit Children’s Miracle Network

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