Customer Service Medical
Resume:
Ingrid Dombrowski
Email: *********@********.***
Address: ***** ****** ******
City: Boynton Beach
State: FL
Zip: 33437
Country: USA
Phone: 201-***-****
Skill Level: Experienced
Salary Range: $75,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ingrid Geisler-Dombrowski
10723 Cambay Circle
Boynton Beach, FL 33437
******.***********@*****.***
Professional Experience & Qualifications
* EMR/PM Implementation Specialist. Consultant & Trainer of E.H.R.,E-Rx & Practice Management Software(s). On site & web based
* -Go live to End User processes-. Customer Service & Support, Technical assistance of processes, Inception through completion
* Medical Practice Management, All aspects. 21 years experience in Management, Billing & Collections, Claims & Reporting. Scheduling & Insurance Requirements, Precerts & Patient Intake procedure. Clinical & Medical Practice flow from -Front End to Back Office-
* Continuous, ongoing education. Meaningful Use, CMS Requirements, Incentives, Implementation and Use of E.H.R. & Attestation
* Sales, Presentation & Demo 3 products. Attend Expo / Vendor Trade shows, as a representative. Travel for company & clients
* Create Documentation: Manuals & Unique client support material & updates. Technical troubleshooting, resolution & reporting
* Excellent & proven: Presentation, verbal & written communication, technical, training, support, problem solving & interpersonal skills
* Experienced hands on, in numerous practice management and E.H.R. software applications throughout my 21 years in medical field
* Microsoft Applications: Word, Excel, Outlook, Intuit. Client tracking programs & Go-to-Meeting, Team viewer, Join.Me, I-Demo, etc.
* Strong clinical knowledge, multi-specialties. Anatomy, medical SOAP charting, medical terminology, practice flow. Meaningful Use.
* Train, Consult & Support a multitude of clients, independently & simultaneously. Solo MD practice & Multi physician ambulatory facilities
* Assist programming department with testing of new releases, updates and report errors, bugs and client customizations requests
* Create custom templates based on medical specialties for E.H.R. Assist in site setup as specified by Practice Management clients
* Credentialing, licensures, MIIX, DEA, CDS, Board affiliations, Hospital admissions, Surgical scheduling and pre-certifications
* OSHA, hazardous waste and site inspections, Insurance Audits, Compliance and HIPAA, Continuous education through seminars
* Strong work ethic with dedication & pride. Responsible & independent. Quick study. Diverse capabilities with accuracy in multi tasking
* Self-reliant & creative. Outgoing, highly organized & detail oriented. Manage complexity & adversity with pleasant, patient personality
* Efficient, extremely adaptable and flexible. Goal oriented and accompanied by highly commendable employer & client references
Employment History
Doc-tor.com, LLC. Allendale, NJ 3/5/2007 - 3/5/2102
* Health Information Software Consultant, Trainer, Support for Web based Practice Management, E.H.R., EPM & E-Rx programs
* Consult clients & create strategic delivery systems for optimal productivity, work flow, reimbursement and efficiency
* Travel & perform both On Site & Web based client training & support, well versed in Go-to-Meeting, Team Viewer, Join.me, Log Me In
* Continuous, ongoing education. Expansion of knowledge on Meaningful Use and PQRI, CMS incentives, requirements & attestation
* Demo & presentations of 3 programs to assist sales. Travel to attend nationwide & local Expo shows, assist sales & demo products
* Continuity of client follow-up; Practice goals, requirements, implement timelines. Assess strengths & weaknesses for optimal results
* Create & update program materials, documentation, to include enhancements, Insurance carrier requirements, and client requests
* Execute testing. Report beta release issues to programming for revision. Research & report required federally mandated edits
* Troubleshoot and diagnose technical, software, hardware & client issues and assist with various implementation, as needed
* Routine daily use of Microsoft Office applications: Word, Outlook, Excel, Client Tracking Software, Intuit Quick books, Instant Demo, etc
* Emdeon (formerly WebMd) Clearinghouse- Software applications for use of client enrollment, payer issues, claims, edits & resolutions
Gerstle, Rosen & Goldenberg, PA Boca Raton, FL 4/3/2006 - 12/5/2006
* Administrative assistant to President and Senior Accountant. Perform all general office duties.
* Prepare Tax returns & financial statements for individual, corporate, H.O.A.`s and Condo Associations
* Review and audit journal entries. Enter quarterly and yearly client write ups and perform bank reconciliation
* Receptionist. In charge of phones, messages, appointments, typing and dictations. Faxes & routing mail
North Jersey Thoracic & Cardiovascular, PA Clifton, NJ 1/2/2002 - 4/1/2005
* Office Manager. Full knowledge of patient management procedures from intake to discharge, all aspects
* Surgical scheduler, high volume practice. Coordinate all admissions & surgical schedules for 2 MD & 6 Hospitals
* Responsible for all Insurance pre certifications, P.A.T.`s, consents and medical clearances.
* Prepared all Credentialing and Re-appointments for insurance companies, hospitals, IPA & Specialty affiliations
* Completed License, Malpractice Insurance, CDS and DEA registration renewals and applications
* Created and wrote Office Compliance, Privacy & HIPAA documentation and Office Policy Manuals
* Comprehensive knowledge of ICD & CPT coding, billing, collections, EOB posting and claim appeals.
* Medical record requests fulfillment according to PHI & HIPAA standards for Insurances, Attorneys & patients
* Dictation and typing of all letters; Medical necessity, disability forms, return to / excuse work & Dictaphone.
* Coordinate & schedule seminar & conference attendance. Staff training, physician CME credits, hospital board,
* faculty committee meetings and revolving on call hospital schedules for 6 area hospitals
* Monitored budget and ordered all office and medical supplies. Confer with accountants & called in payrolls
* Maintained all office equipment & upgrades to hardware and software requirements, as needed
* Granted the highest level access to PHI & updated practice management system to compliant versions
* Extreme multi tasking position. High volume surgical practice with multimillion dollar accounts receivables
* Flexible, dependable, highly capable and knowledgeable, in all areas to cover any position should the need arise
Ingrid Dombrowski - page 2
Advanced Data Systems Corp. Maywood, NJ 10/1999 - 1/2002
* Trainer & Consultant for established Medical Practice Management and E.H.R. software company
* Traveled Tri State area. Performed onsite training of clients in a multitude of specialties and hospital facilities
* Classroom / Computer Lab Training. Large groups of diverse clients including upwards of thirty students in attendance
* Customer service representative & support per diem, for established major east coast Medical Software Vendor
* Attended Vendor Expo shows. Represented and performed product demo presentations as needed.
* Researched & reported necessary changes in specifications, requirements and edits based on insurance guidelines and mandates. Assisted the programming and development departments accordingly
* Assisted in writing, development and creation of client documentation manual for new windows based product
* Proof read, updated and edited programming and software training materials & documentation for staff & clients
* Tri State areas top trainer of companies Practice Management and E.H.R. software programs
Emergimed, LLC Cliffside Park, NJ 2/1999 - 10/1999
* Billing, coding and collections representative for large 18 MD multi-specialty emergency medical facility
* Responsible for coding, charge entry, claims appeals, collection & follow up of delinquent patient accounts
* Posting payments of both electronic and manual E.O.B.`s and claim corrections for resubmission
* Generated, batched and transmitted electronic insurance claim files and printed paper HCFA`s as needed
* Ran daily, weekly and monthly confirmation reports and aging to identify errors and correctly resubmit claims
* Produced all Insurance Pre certifications & referrals for entire 18 MD multi-specialty group procedures & surgeries
Prospect Medical Offices, LLC Midland Park, NJ 2/1998 - 2/1999
* Head of discharge area for 10 MD multi-specialty practice / facility. Containing in house lab & chemotherapy dept
* Simultaneously and efficiently performed multi tasks. Including scheduling follow up, in house testing & collections
* Billing, coding, collections. All specialties; Internal medicine, Labs, Chemotherapy, Hospital & Nursing Home visits
* Corrected returned claims & resubmitted accordingly. Performed electronic claims transmissions & confirmations
* Ran various financial, analysis, collections & aging reports for both practice & consultant company, as requested
* Performed computer software updates & troubleshooting for entire practice.
* Trained, supported and assisted entire staff (in house) on implementation of the new Medical Manager Software
David A. DeBell, MD Passaic, NJ 1/1992 - 2/1998
* Office Manager. Responsible for every aspect of practice. A/R & A/P and all front to back office responsibilities
* Performed all billing, electronic claim submission & confirmation. Posted electronic and manual E.O.B. payments.
* Claim corrections & resubmission. Appeals. Ran patient statements, monitored & collected delinquent accounts
* Ran weekly, monthly & yearly financial reports for practice and accountants. Analysis & aging reports for follow up
* Reviewed, completed and negotiated managed care contracts with various insurances, doctors and representatives
* Completed License, Malpractice, DEA & CDS applications. Coordinated hospital board attendance & on call schedules
* Responsible for payroll, weekly bank deposits & reconciliation & reporting. Inventory & orders of office supplies & materials
* Performed all computer software updates and purges. Office equipment & hardware routine maintenance & replacement
* Dictation; Referral letters, medical clearances, disability forms, medical necessity, attorney & various patient requests
* Hospital admissions & patient registrations. Assisted front desk with appointments, phones and patient intake and discharge
* Medical record requests processing and preparation for physicians review. Pharmacy contacts for prescriptions & renewals
* Maintained and adhered to OSHA requirements and record keeping. Performed OSHA staff training and site inspections of practice
* Frequently attended various educational enrichment and certification seminars; CMS, OSHA, Compliance, Correct Coding Initiative courses, Effective Practice Management techniques & implementation to increase productivity and revenue and cut costs, efficiently
* Assisted MD in procedures; I&D, Sigmoidoscopy, EKG, Holter Monitors, Venipuncture, Blood Glucose Tolerance tests, Pulmonary Function Tests, Urinalysis, processed lab specimens. Charting: Chief complaints & Vital signs and medication listings
* Pre certified all insurance procedures, hospital admissions & wrote required insurance referral forms as needed
Education
* Graduate Fair Lawn High School 1987
* Graduate Eastwick College of Business & Medical Sciences 1992
References provided upon request
Contact this candidate