Customer Service Sales

C. E. W.'s resume

Email: abp91d@r.postjobfree.com; abp91d@r.postjobfree.com

(To see this page in French, please visit/ pour vour cette page-ci en français, veuillez voir, s'il vous plaît,

index_en_francais.html)

To use my passion for the internet and networking, my research and computer skills, a background in linguistics (textual analysis), plus media savvy and excellent organizational/document management skills, to assist in text processing and search engine development. Willing to relocate.

Ed. Specialist. Master's in linguistics (text linguistics, TESOL). Coursework in computer architecture, programming, and data networks. Nine years of French. Knowledge of copyright laws. Interest in IT/Internet security. CCENT (Cisco). Bilingual (French-English). Elected to Phi Beta Kappa, 1979; awards in French, writing, & translation; four-years of undergraduate scholarship awards; earned over $5000 of undergraduate expenses.Specialist's Degree, English language arts education, Florida State University, Tallahassee, FL, August, 2005 (G.P.A., 3.8/4.0). Focus on language policy, learning communities, writing. Minor: French. Courses in educational policy, data networks, line editing, script writing, research.

(Designed linux network as part of a team for course, Introduction to Data Networks [responsible primarily for security issues; we did not actually implement the network].

Researched multilingual communities online where writing was submitted, displayed, and edited; I studied the relationship between feedback, language policy, and revision;

researched narratives of bilinguals [please see, reflectionsonlandusetranslationsmorebycew.com/RapLanguageIdentity/Jemison.html].)

M.A., English language arts education, University of Central Florida, Orlando, FL, August, 2001 (G.P.A., 3.7/4.0). Focus on assessment. Additional coursework in advertising, media, & research.

M.A., linguistics/TESL, University of Florida, Gainesville, FL, August, 1985 (G.P.A., 3.5/4.0). Focus on text linguistics, contrastive rhetoric, TESL. Eighteen semester hours of coursework beyond M.A. in English. Additional coursework in Arabic and computer science. M.A. Thesis: A Contrastive Rhetoric of Arabic and English and Its Applications to the Teaching of ESL Composition.

A.B., English, summa cum laude, Mount Holyoke College, South Hadley, MA, May, 1980 (G.P.A., 3.84/4.0). Minor: Romance languages (47 semester hrs). A.B. Thesis: Some Translations of Trobador Poetry, With Introduction and Notes.

Honors Graduate, Merritt Island High, Merritt Island, FL, June, 1976 (G.P.A., 3.4/4.0). College Prep. & Advanced placement coursework. 7 years coursework in Spanish & French. Typing (summer course). Merritt Island High Delegate to Cocoa Highs Model United Nations program; represented Cameroon (in English and French).

Fluent French; good Spanish. Some Arabic, Latin, and German. CCENT (CISCO license # CSCO11407983, valid through July 11, 2011). Microsoft Office (Word, WordPerfect, PowerPoint, Excel, Publisher) in Windows and Linux Red Hat environments. Adobe Photoshop. Web development (Front Page, Adobe Suite, HTML, CSS, XHTML, XML); some programming (MS Basic; some PASCAL; some JavaScript). Data Entry (3700 keystrokes/minute).

EXPERIENCE Writing, editing, and web development experience. 10 years part-time teaching = 5 years full-time. Experience as technical assistant. Experience in sales. 2 years (including customer service experience & data entry).1989-Present Freelance Writer. Self. Write/translate poetry, literature, documents. Some web development, some educational materials. Part-time.

2002 Technology Assistant. Vista/United Way, Fort Worth, TX 76104. Assisted nonprofits with web development & technology. Provided computer & clerical support.

1998 Adjunct Instructor, English as a Second Language. Florida Institute of Technology, Melbourne, FL 32901. Taught part-time. Developed tests, materials, syllabi; evaluated students.

1996-1997 Teacher, Technical English. Kuwait University, Safat, Kuwait 13060. Intro. & remedial classes.

1981; 1991 Freelance Writer/Reporter.The Independent Florida Alligator (Campus Publications), Gainesville, FL.

1990 Programmer. MS Basic. Helped father design display interface for remote-control camera menu; wrote documentation for menu.

1988 Temporary Accounting Assistant. Snow & Clark, CPA, Mesa, AZ (now Ron Clark, CPA). Used data entry program and ten-key to reconcile bank statements. Photocopied & collated tax forms. Filed. Some typing, sales tax computation. 8-line switchboard.

1986-1987 Elementary School Teacher. Main Street School, Los Angeles Unified School District, Los Angeles, CA. All subjects, third grade, bilingual.

1981-1984 English, English as a Second Language, & linguistics Teaching Assistant. The University of Florida, Gainesville, FL. Taught, developed syllabi, materials.

1976-1980 Laboratory Teaching Assistant. Williston Observatory, Mount Holyoke College, South Hadley, MA.

1978-1979 Poetry Editor.Pegasus literary magazine, Mount Holyoke College (student publication), South Hadley, MA. Served on Pegasus Poetry Board (1976-1980). Co-taught (with other Pegasus editors) 1-month writers' workshop.

1978 Sales Clerk. The Odyssey Book Shop, South Hadley, MA 01075. Paperback sales, inventory, some billing.

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[Go to Career Highlights]

CAREER HIGHLIGHTS

1989-Present

Freelance Writer/Translator/Materials Developer (Self)

Freelance writer at suite101 ( please see, suite101.com/catherine-e-whitehead; see also my other online blogs Tech 4 Youth on the Border [tech4youthontheborder.blogspot.com/] and Education and Language Study [educationandlanguagestudy-cew-review.blogspot.com/]; the latter includes some archives from suite101).

In process: collection of science fiction stories (seeking publisher);

collection of songs and activities for learning conversational English (see reflectionsonlandusetranslationsmorebycew.com/ESLlessonOutline/index.html ); seeking publisher;

article about medieval trobadors ( reflectionsonlandusetranslationsmorebycew.com/ENGLISH_LANG_POETRY/TRANSLATIONS/trobadors/Europebeforetheplague.html );

translation of French play, "Quai Ouest" ( reflectionsonlandusetranslationsmorebycew.com/quaiouestenglish.html ); seeking publisher.

Transcribed de la Salles 17th C Mississippi River trip from online document images ( on volunteer basis; reflectionsonlandusetranslationsmorebycew.com/FrenchinAmericadelaSalleandVoltaire/NdelaSalleJournal.html ).

(Seeking remuneration; plan to continue above position as time/resources permit.)

2002

VISTA-Americorps & United Way of Tarrant County

Developed web sites for Near Southeast Community Development Co. ( resourcesforthenearse.tripod.com/ ) and for Texas Refugee and Immigrant Womens' Association. Acted as resource on web development. Attended/photographed events. Developed some materials for non-profits training programs (e.g., a word template that students could use to write their stories, modifying column widths and inserting images). Assisted organizations with developing technology plans, completing grant applications. Assisted with "Teaming 4 Technology" newsletter. Some Windows troubleshooting. Filed, provided clerical support.

(Car was essential to postion; car repair costs exceeded monthly salary; resigned but continued to keep up web sites and locate some resources on part-time volunteer basis.)

1996-1997

Kuwait University Language Centre/College of Engineering

Taught remedial reading, remedial technical writing, & introductory technical writing courses. Assisted in curriculum development: developed tests, materials; adapted technical readings for students, creating a collection that was coordinated with the students' reading text; prepared graded writing activities to accompany the readings. Proctored, normed, & scored essay examinations. Assisted with supervision of computer lab activities. Supervisors: Dr. Yahia Ahmed, Program Director; Ms. Wendy Beddison, Unit Supervisor; Ms. Bina Alexander, Reading Coordinator.

(One-year contract.)

1981; 1991

The Independent Florida Alligator

Researched and wrote technically-focused articles on the University of Florida College of Engineering ( reflectionsonlandusetranslationsmorebycew.com/cv/CLIPS/ ), the Society of Women Engineers, a Habitat for Humanity Homebuilding Project, a Tampa observatory, and a rally. Supervisor: M. D. Cumella, News Editor.

(Position was for students only; resigned when I discontinued studies at the University of Florida.)

[Back to Summary]

Have recently joined the Mobile Web for Social Development's discussion list ( lists.w3.org/Archives/Public/public-mw4d/ ). Member, ietf-languages discussion list ( www.alvestrand.no/mailman/listinfo/ietf-languages ). Have assisted in the editing of several RFC's and internationalization documents ( see www.ietf.org/mail-archive/web/ltru/current/msg09635.html and other related ietf-languages threads; see also www.ietf.org/mail-archive/web/ltru/index.html; lists.w3.org/Archives/Public/www-international/2008JulSep/0001.html;

lists.w3.org/Archives/Public/www-international/2008JulSep/0002.html;

lists.w3.org/Archives/Public/www-international/2008JulSep/0000.html ).

Translated -- into French -- a W3C tutorial ( charlesmpiche.com/Creezunhabitatweb/RaggettHTMLavance.html ).

Active member of Teachers of English to Speakers of Other Languages (TESOL), 1985-86 and 1992-2001 (fielded conference proposals; made presentations; provided support to conferences).

Volunteer instructor, SE Regional Tech, ESOL, Vidalia, GA, and Monroe County Adult Education, Forsyth, GA, Spring, 2008. Volunteer ESL Conversation Leader, The English House, Gainesville, FL, Summer, 1996. Volunteer Runaway Counselor, The Looking Glass, Eugene, Oregon, Summer, 1976. Member, Citizens' Budget Advisory Committee to the Brevard County School Board, 1975.

Volunteer, Increasing Hope, Charleston, SC, September - October, 2008 (made security suggestions for wireless network). Volunteer, Habitat for Humanity, Charleston, SC, June, 2008. Volunteer, Circle of Care Thrift Shop, Forsyth, GA, Jan. - March, 2008. Volunteer Cook, The Process Free Kitchen, New Orleans, LA, February - April, 1974. Volunteer with check in, March of Dimes Walk-a-thon, Cocoa, FL, Fall, 1972.

Poetry published in The Cumberland Poetry Review, Oyster Boy Review, Potato Eyes, and Seasons of Somber (see reflectionsonlandusetranslationsmorebycew.com/ENGLISH_LANG_POETRY/ ).

Lesson plan, "Frontiers and Barriers in Graham Salisbury's 'Get Mister Red a Beer'" (January, 2006) published as an English Journal extension ( www.englishjournal.colostate.edu/Extensions/CarrollJan06.pdf ).

Presentations made: Prosody and the Preposition-Tree: A Computer Data Tree (National TESOL, Chicago, IL, 1996); Arabic and English: Teaching ESL Composition Using Contrastive Analysis (SE TESOL, New Orleans, LA, 1994); Language-learning Through Rhyme: Dr. Seuss: RX for Class- and Computer-Time (SE TESOL, 1992, Biloxi, MS).

References furnished upon request. (Feel free also to contact Dr. Elizabeth Platt, Professor, Multilingual/Multicultural Education, Florida State University, Tallahassee, FL [ abp91d@r.postjobfree.com ]; Dr. William Cloonan, Professor, Modern Languages [French], Florida State University, Tallahassee, FL [ abp91d@r.postjobfree.com ]; Dr. Pamela Carroll, Chair, Middle and Secondary Education, Florida State University, Tallahassee, FL [ abp91d@r.postjobfree.com ]; Ms. Shirley Lewis, Director, Near Southeast Community Development Corporation, Fort Worth, TX, [ abp91d@r.postjobfree.com ]).

OBJECTIVE

EDUCATION

LANGUAGES

& COMPUTER

EXPERIENCE

PROFESSIONAL

& COMMUNITY

PUBLICATIONS

REFERENCES

ng, and data networks. Nine years of French. Knowledge of copyright laws. Interest in IT/Internet security. CCENT (Cisco). Bi

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