Customer Service Administrative Assistant

Shenai Watkins

Email: *********@********.***

Address: **** *********** **

City: Glen Allen

State: VA

Zip: 23060

Country: USA

Phone: 804-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHENAI WATKINS

4610 Francistown Rd Glen Allen, VA 23060

804-***-**** *********@********.***

OBJECTIVE

To obtain a challenging position that will enable me to utilize my current knowledge, skills and experience as well as promote professional and personal growth.

PROFILE

highly professional

able to facilitate and complete multiple tasks concurrently

extremely well-organized

proficiently manages projects and workload within restricted time frames

eager to accept challenges

PROFESSIONAL EXPERIENCE

Bostwick Laboratories, Inc. - Glen Allen, VA August 2005 - December 2012

Executive Legal Administrator (December 2006 - December 2012)

Facilitate general legal and regulatory compliance research; manage reporting activities related to state cancer registry programs; handle sensitive materials and communication with the strictest of confidence; act as liaison between legal department and other internal departments as well as outside counsel and account managers; prepare applications for corporate insurance policy renewals; perform administrative functions related to the company stock plan; assist with the preparation and distribution of the Annual Stock Holders Meeting materials; responsible for coding legal department invoices for management approval and submission to AP for payment; maintain the legal department file system; prepare documentation for due diligence for company IPO and financial investors; prepare and submit documentation for laboratory certification and permits to federal and state agencies; prepare and submit applications for physician medical licensing; prepare and submit applications for Medicare and Medicaid laboratory enrollment; prepare answers and document requests for litigation.

Purchasing Assistant (February 2006 - December 2006)

Transitioned to current position due to initiative and demonstrated professional abilities; reported to Purchasing Manager; managed designated aspects of corporate purchasing activities including but not limited to completing and submitting purchase orders for office and laboratory supplies, following up on orders previously submitted, organizing and maintaining inventory logs; accurately code invoices for payment; match invoices to purchase orders and packing slips; draft SOPs for Reception, Purchasing and Receiving Departments and assist Accounting Department as needed.

Receptionist/Administrative Assistant (August 2005 - January 2006)

Provided senior level administrative support to Human Resources, Cytology, Client Services and Travel and Meeting Planning Departments; trained new receptionists/administrative assistants and temporary employees with job functionalities; answered multi-line phone system and sorted incoming mail and packages for interoffice delivery.

Medicus Temporary Agency - Richmond, VA June 2005 - August 2005

Administration Assistant

Answered physician`s, nurse, cancellation and prescription phone lines; coordinated new and follow-up patient appointments; assisted with medical records maintenance and completed patient check out procedures.

Analytics - Richmond, VA August 2003 - January 2005

Metals Analyst

Prepped TCLP, metals, mercury, and x-ray samples using Niosh, OSHA, and EPA methods for analysis; operated, maintained, and troubleshooted FLAA, CVAA, GFAA and ICP-OES instruments; prepared sample standards from stock solutions for above referenced instruments; reported and entered data into Lims system; prepared batch samples; prepped and analyzed dialysis water samples for turbidity, pH and CVAA results.

Intrepid USA - Richmond, VA July 1998 - August 2003

Clinical Support Specialist II

Entered all 485 and supplemental orders into tracking log; completed ICD-9 coding; received and entered data for creation of Patient Satisfaction Reports; assisted with set-up and closure of branch locations; filed records; completed data entry; answered multi line phone system; scheduled clinical staff personnel for home visits; delivered physician orders for signatures; delivered branch mail to multiple offices and completed audits of branch location charts for billing and closures.

Henrico Doctor`s Hospital - Richmond, VA August 1995 - February 1998

Electrocardiograph Technician

Performed all EKG`s, transported and prepared patients for tests; placed 24-48 hour Holter Monitors on inpatients and outpatients; provided training; entered orders; answered multi-line phone system; interfaced with departments for patient satisfaction; mailed copies of EKG`s to appropriate Physicians and developed new procedures to increase productivity and workflow.

EDUCATION

George Mason University- Certificate, Paralegal August 2012

Strayer University- Bachelors, Business Management September 2008

J. Sargeant Community College- Associates, Science May 2003

COMPUTER SKILLS

PC - Windows, Microsoft Office Suite, Adobe Reader, Internet Explorer, Netscape Navigator, Oracle, Westlaw

PROFESSIONAL/TECHNICAL SKILLS

Typing (30wmp), Data Entry (8456ks), 12 lead EKG Basic Interpretation, copier, call center and customer service experience, Lims system, GFAA, CVAA, FLAA and ICP-OES

CERTIFICATIONS

CPR and Monitor Technician Certified, Paralegal, Notary Public

AFFILIATIONS

Theta Kappa Honor Society

REFERENCES

Available upon request

Microsoft Word Resume Available on Request

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