Management Manager

James Trotter

Email: *********@********.***

Address: **** ******** **

City: Northbrook

State: IL

Zip: 60062

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: $120,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

James W. Trotter, PMP

2241 Chestnut Street Northbrook, Illinois 60062

(847) 498-1032h (847) 800-5340c *********@********.***

Linked-in Profile: http://www.linkedin.com/in/jameswtrotter

EXECUTIVE PROFILE

Change Management Human Capital Development P&L Responsibility

Reorganizations Operations Global Project Management & Program Leadership

Passionate about making change work. Recognized as an experienced change agent with proven success in domestic and international business leadership. Proactive. Focused on optimal performance. An effective communicator who will institute strategic initiatives to effectuate positive change, efficiency and increased profitability.

A uniquely qualified leader of projects and people. Time-tested, ensuring the effective execution of simultaneous projects without compromising quality, timeliness or functionality. Adept at consensus management and identifying and leveraging the strengths of multiple stakeholders. Developed successful alliance campaigns in environments where growth and accountability were paramount. Extensive qualifications in the following competencies:

Stakeholder Analysis Training & Curriculum Development

Strategic Planning & Vision Contract Negotiations & Closing

Organizational Development Project Management & Implementation

Alliance Relationship Management Direction, Re-engineering of Mission & Focus

CAREER SYNOPSIS

Avanade 2012-2012

Avanade is a consulting firm jointly owned by Microsoft and Accenture that focuses on developing and implementing Microsoft-based solutions for clients.

Performed consulting work for a large manufacturing company, focusing on change management journey strategy and communications.

In addition to client consulting work, he

* Provided change management leadership to support policies and processes for information security.

* Developed a framework for the implementation of a mentoring program.

Independent Consultant

CONTRACTED BY HOSPIRA 2001-2011

Led change management and communication work for a global roll-out of new Business Intelligence software and processes.

CONTRACTED BY ACCENTURE

Led Change Management, communications and training for a system roll out in the US and Europe.

Developed strategic and tactical plans for all activities.

SUBCONTRACTED BY ACCENTURE TO WHIRLPOOL

Participated in developing self-directed learning (training) based on previously instructor led training.

Supported communications efforts for the Whirlpool AMS conversion program including maintaining portions of a Share Point site, scheduling training sessions, and other activities related to Organization Change Management.

Interacted with both internal Accenture executives and client executives

CONTRACTED BY SAND TECHNOLOGY AS ALLIANCE DIRECTOR

Establishing a new organization function -- Developed the -rules- for developing and managing alliance relationships with systems integrators and secured buy in from senior management and sales force leadership.

Creating on-demand training -- Developed on-demand training for business partners and clients.

Roll out of new technologies and processes -- Managed an installation project for a US Government project including assuring user acceptance of the new technology. Oversaw delivery of the training including training of systems personnel and non-technical end users.

Assuring successful roll out of technology for non-technical personnel -- Developed a methodology to support non-technical personnel to interrogate large amounts of data to conduct direct inquiries to identify potential tax -cheaters.- Published an article in a publication directed to a readership of tax authorities.

Introduction of new technologies -- Oversaw implementation of new technologies for alliance partners and end user clients including identifying obstacles to the change, integrating end-user points of view, training roll out, etc.

Building business cases -- Developed business cases (and a reusable business case template) and proofs of concept for introducing new technologies and methods.

Managing issues and risks -- Developed and managed processes for identifying, prioritizing and resolving issues and risks.

Accenture, Northbrook and Chicago, IL 1985- 2001

Accenture is a global management consulting firm working on all aspects of integrating business solutions in areas of strategy, technology, people and processes.

SENIOR MANAGER - ALLIANCE MANAGEMENT

SENIOR MANAGER - BUSINESS ARCHITECTURE & PROCESS DESIGN

PROGRAM DIRECTOR - PROGRAM & PROJECT MANAGEMENT

MANAGER - CHANGE MANAGEMENT SERVICES DIVISION

MANAGER - PROFESSIONAL EDUCATION DIVISION

Training -- Developed and managed firm wide (global) curriculum for internal training in banking and oversaw development of training and delivery of courseware to support the curriculum. (budgeted resources of $1.3 million)

Leadership -- Built and managed a staff of 30+ individuals to plan and implement the introduction of a new consulting practice in the arena of Change Management. This included oversight of the development of training, practice support tools, and methodologies to create the practice and grow it from 250 people to 1,600 people over a three year period. Developed credible measures and targets for the practice as a whole.

Measuring change -- Oversaw development of change readiness assessment techniques, communications methodologies and support tools for the practice.

Developing approaches to complex issues -- Led the proposal team that won the work and managed the project for high level organization, curriculum design and performance support at a newly emerging Eastern European bank. The initial project earned $500K in fees and led to a larger $30 million engagement.

Executive coaching -- Coached senior executives in how to deal with communicating with personnel directly affected by changes in practice structure and leadership.

Program & Project Management -- Developed methodologies for Program and Project Management and integrated these concepts and methods into other Accenture service offerings. Oversaw the roll out of the new methodologies and training to the general Accenture consulting practice.

Organization change management -- Planned and implemented the dissolution of the central Change Management headquarters function including placement of all headquarters personnel into the field practice.

Managing enterprise-wide change -- Developed the infrastructure for managing the centralization of key support areas for the Firm including consolidation of key functions (staffing, management reporting, etc.) to support the practice overall. Developed the dashboard reporting approach to improve monitoring overall program progress and resolution of issues.

Managing sponsor support -- Developed a series of workshops directed toward -improving partner perceptions and attitudes toward the organization changes- and conducted the workshops to reach 1,600 Accenture partners within 2 months. Developed an attitude survey instrument that was used as part of the workshop to measure partner attitude changes. Developed a feedback mechanism to assure that open questions and issues were resolved quickly.

Aligning technical support to organization change -- Implemented processes that provided an orderly way to deal with changing definitions of data elements to assure that organizational reporting requirements were reflected in all key systems. This required securing -buy in- from business unit leadership as well as senior managers of support systems.

Building alliances with third parties -- Developed and secured alliance relationships with third party technology providers to build an ongoing set of client service offerings and deploy the capability to the Accenture Customer Relationship Management practice.

EDUCATION & TRAINING

Kellogg Graduate School of Management at Northwestern, Evanston, IL

Master of Business Administration with a concentration in Finance and Accounting

Pacific Lutheran University, Parkland, WA

Master of Arts degree in Social Science/Human Relations (Human Resources Management)

Grinnell College, Grinnell, IA

Bachelor of Arts degree in Philosophy and Political Science

ASSOCIATIONS, LICENSES & COMMUNITY

Boy Scouts of America: Scoutmaster

Northbrook Public Library: Former Member, Board of Trustees

PMP Projec

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