Customer Service Sales

JAMES L. CARL

Email: ********@*************.***

Address:

City: CORPUS CHRISTI

State: TX

Zip: 78418

Country: USA

Phone: 361-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Utilize and further develop my sales, management and customer service skills.

SUMMARY OF QUALIFICATIONS:

Good customer service orientation, ability to solve problems, maintain financial records, train and supervise staff, and produce written and verbal communications.

Educational Background:

High School Dipolma from Normandale Community College, Bloomington MN 1/2001 to 6/1998 (Liberal Education)

High School Dipolma from Liberty University Online, Bloomington MN 1/2001 to 12/2012

Job History / Details:

Summary

Utilize and further develop my sales, management and customer service skills.

SUMMARY OF QUALIFICATIONS:

Good customer service orientation, ability to solve problems, maintain financial records, train and supervise staff, and produce written and verbal communications.

Highlights

Conflict resolution techniques

Team management

Focused on customer satisfaction

Hospitality expertise

Reliable

Relationship-building

Employee relations

Self-sufficient

Proficient communicator

Conscientious

Staff management

Sales experience

Staff motivation and training

Strong communication skills

Data entry

Budgeting and cost control

Team leadership

Interviewing expertise

Inventory control

Supervision and training

Friendly and cheerful

Experience

February 2011 to February 2012

Best Western Marina Grand Corpus Christi, TX

Director of Operations

Served as public relations representative for the hotel.

Monitored the appearance and performance of the front desk staff.

Fostered strong working relationships with all hotel departments.

Increased hotel revenue, profits and market share through Revpar.

Improved customer service ratings through medallia.

Identified inefficiencies and made recommendations for process improvements.

June 2008 to February 2011

Corpus Christi IceRays Corpus Christi, TX

Director of Group and Corporate Sales

Emphasized product features based on analysis of customers' needs.

Responded to all customer inquiries in a timely manner.

Scheduled and attended at least 5 appointments per week.

Maintained friendly and professional customer interactions.

Wrote, proofed and edited sales proposals and correspondence.

Delivered exceptional account service to strengthen customer loyalty.

Negotiated details of contracts and payments and prepared sales contracts and order forms.

August 2006 to February 2008

Wilcox Furniture Corpus Christi, TX

Assistant Manager/Credit Manager

Assist the store manager with the day-to-day operations of a $5 million store.

Implements strategies to improve customer service, drive store sales, and increase profitability.

Ensures customer needs are met, complaints are resolved, and service is quick and efficient.

Maintains store appearance and product presentation to company standards.

Provides support to sales associates during peak periods or when scheduling conflicts arise.

Delivered excellent customer service by greeting and assisting each customer.

Opened a new store location and assisted in recruiting and training new staff.

Reorganized the sales floor to meet company demands.

Contributed to merchandising ideas at team sale meetings.

Recommended merchandise based on customer needs.

March 2003 to March 2006

TRS, Inc Corpus Christi, TX

Lease Manager

Train and Supervise store personnel.

Set individual objectives for store personnel, in areas of lease purchase production, delinquency control, and revenue collection.

Maintained an overall delinquency rating of 12 percentage .

Consistently achieved our production goals of 85 new deals a month, and revenue collection of 94.5 percentage per month.

Recognizes and corrects negative trends in both store and employee performance.

Controls store operating expenses, within reason, in order to improve the overall contribution margin for the company.

Review time sheets to ensure they are completed properly and accurately.

Education

1998 Normandale Community College Bloomington, MN

Associate of Arts Liberal Education

Liberty University Online Lynchburg, VA

In Progress Business Administration

Awards

Aflac Fireball Award July 2008

Central Hockey League Employee of the Month-Februay2009

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