Management Manager
Resume:
Stuart Miller
Email: *********@********.***
Address: *** ********** ***
City: Uniondale
State: NY
Zip: 11553
Country: USA
Phone: 516-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
STUART G. MILLER
335 California Ave
Uniondale, NY 11553
Tel: 516-***-****
Email: *********@********.***
Customer-focused Relationship Manager with 17+ years of experience leading and supporting various consumer credit operations, focused on credit counseling, product management, project management, collections and process improvements for credit card operations. Background in managing non profit agencies, teams in various roles, including financial reporting, expense planning, forecasting, information systems, system conversions, audit, legal, and compliance.
Experience: CONSUMER EDUCATION SERVICES INC. (CESI) Raleigh, NC
2010 - 7/2012 Director of Creditor Relations
* Implemented operational improvements to credit counseling processes resulting in a 145% increase in Fair Share contributions representing $544M annualized revenue.
* Developed and executed Office relocation project to consolidate three business units and over 100 employees into a new facility.
* Negotiated multiple contracts and bidding processes while maintaining a budget of $500M.
* Managed relationships with more than 100 financial institutions to ensure compliance with internal, federal and 501 (c) 3 Non Profit regulations to maintain more than $20MM in contributions annually.
* Developed and implemented Data analysis and reporting process leading to 29 new reports and key metrics. Developed systemic reporting request process to streamline new report development
1998-2010 JP MORGAN CHASE & CO. Wilmington, DE
2006-2010 Chase Card Services
Vendor Portfolio Manager
* Delivered 5% reduction in fiscal year blended fair share rate through credit counseling agencies (CCAs) policy management resulting in $4MM annual expense savings.
* Maintained portfolio of over 250 Non Profit CCAs representing $1.9B in outstanding balances and a budget in excess of $35MM.
* Collaborated with training department in the creation and delivery of strategy, analysis, reporting, and incentives education to over 300 customer support representatives increasing CCA referrals goal by approximately 72M annually.
* Led project to automate annual due diligence questionnaire increasing compliance process efficiency and cutting down lead time for more than 500 CCAs.
* Implemented proprietary financial literacy grant program, providing funding to 35 Non Profit CCAs to conduct financial education and outreach programs in their communities.
2002 - 2005 Collections Loss Management Department Hicksville, NY
Assistant Treasurer
* Managed $25MM expense budget while analyzing monthly performance and trends, forecasting expenses, monitoring and reporting on rebilling and recovery of fair share over-deductions, and conducting agency site reviews.
* Supported audit, legal, and regulatory compliance through investigating customer and industry complaints against agencies, monitoring local and federal government actions regarding CCAs, and reviewing CCA contracts to ensure they met JPMC corporate standards.
* Initiated new pay for performance model.
1998 - 2002 Collections Department Hicksville, NY
Collections Supervisor
* Managed a staff of 12 collections representatives responsible for monitoring pre-charge off accounts and reversals.
* Created and implemented automated dialer strategies and determined requirements and procedures for testing activities.
* Developed performance tracking metrics, forecasts, and departmental communications for senior management.
* Managed testing and validation of new collection strategies prior to implementation.
Additional: Six Sigma Green Belt, Process Improvement, Project Management, Call Center Management, Business Strategy & Modeling, Relationship Management, Credit Counseling
Education: HOFSTRA UNIVERSITY Hempstead, NY
Bachelor of Arts, Business Administration, December 2004
Concentration in Management
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