Customer Service High School

Jennifer Perez

Email: ********@*****-********.***

Address:

City: Waco

State: TX

Zip: 76708

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and enthusiastic professional motivated to succeed in a fast-paced and deadline-driven professional environment. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Connally High School, Waco TX 1/2001 to 5/1990 (General)

Job History / Details:

Career Overview

Energetic and enthusiastic professional motivated to succeed in a fast-paced and deadline-driven professional environment. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Medical terminology

Health Care billing

Claims Knowledge

Claims analysis and review

Perform well in high-paced environment

Analytical thinking

Advanced interpersonal skills

Commitment to quality and service

Patience and self-discipline

Personal and professional integrity

Prioritizing and multi-tasking

Strong organizational skills

Work Experience

July 2002 to February 2012

Health Care Services Corporation Waco, Texas

Customer Service Representative

Accurately documented, researched and resolved customer service issues. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Met or exceeded service and quality standards every review period. Strictly followed all federal and state guidelines for release of information. Researched questions and concerns from providers and provided detailed responses. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Precisely evaluated and verified benefits and eligibility.

Confidently and adeptly handled claim denials and/or appeals.

Educational Background

Connally High School Waco, Texas

High School Diploma

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