Sales Customer Service

Andrew Wheeler

Email: ********@**-*******.***

Address:

City: Worcester

State: MA

Zip: 01604

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position in sales or sales management where my sales/management experience can be utilized to increase sales volume, achieve corporate goals or develop a strong sales team

Educational Background:

High School Dipolma from Quinsigamond Community College, Worcester MA 1/2001 to 8/2004 (Business Management)

Job History / Details:

Summary

Seeking a position in sales or sales management where my sales/management experience can be utilized to increase sales volume, achieve corporate goals or develop a strong sales team

Highlights

Handle High Call Volume

Outbound Sales Calls

Sales Retention

Shift Management

Microsoft Word and Excel

Coaching and Counseling

Reporting and Metrics

Team Development

Up Sell Products

Building Relationships

Analytics

Team Player

Interpersonal Skills

Communication Skills

Accomplishments

One of Six Client Care Specialists to achieve Masters Of Excellence at Herb Chambers Companies 2010

Received Award Of Excellence from Nissan/Infiniti 2011 for achieving regional sales goals

MVP Most Valuable Professional award June, July,August & September 2012

#1 Internet closing percentage for a sales team company wide March through June 2012

Consolidated three Business Development Centers for Ford, Hyundai and Infiniti Of Westborough

Experience

September 2009 to Current

Herb Chambers Company Westborough, Ma

Business Development Manager

Manage a team of 6 Client Care Specialist responsible for answering all inbound sales calls, respond to all Internet inquiries to create sales appointments for Hyundai, Ford and Infiniti Of Westborough

Responsible for generating 60-70 percentage of the dealerships business monthly

Manage schedules for maximum coverage during dealership hours

Coach and council reps to develop phone, sales and overcoming objections skills

Manage dealerships online presence(sales, service and parts specials, social media ie. Facebook and Twitter, reputation management ie. Yelp, Google and Dealerater

Maintain 68 percentage conversion of sales calls to appointments and 48 percentage conversion on Internet leads

September 2002 to July 2009

Charter Communications Worcester, Ma

Escalation & Sales Supervisor

Managed a team of 12 customer service reps handling high inbound call volume for sales and customer issues.

Manage and make sure call center goals are achieved

Monitor scheduling

Handle escalated customer calls

Lead monthly team meetings

By weekly coaching sessions with each individual customer service rep

Work on one call resolution.

Education

Quinsigamond Community College Worcester, Ma

High School Diploma Business Management

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