Manager Maintenance

Title:Abuse Desk Manager

*********@************.***

Document

Source below

NAME: ARTHUR V

ADDRESS:

CITY: Springfield

STATE/PROVINCE: Vi

ZIP/POSTAL CODE: 22153

COUNTRY: USA

EMAIL: *********@************.***

PHONE: 602-***-****

CANDIDATE ID: N/A

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Not Entered

HOMEPAGE:

HOTSKILLS:

ESUME

ARTHUR EMMERSON VIII

8060 Athena Street

Springfield, Virginia 22153

Telephone & Fax: 703-***-****

/2

*********@************.***

CAREER OBJECTIVE

A challenging position as a LAN Administrator or Network Engineer with

the opportunity for

advancement.

CAREER SUMMARY

Ten years hands-on experience in operational, and training avionics

electronics and computer support of

major installations. Currently holding a MCP in

NT4.0 Workstation while pursuing my MCSE+Internet certification.

Experience includes leadership and

supervisory positions managing as many as

20 technicians. Extensive experience as a computer support specialist,

radar systems specialist. Trained

in all aspects of computer system hardware and

software maintenance and support. Responsible for replacement parts

and necessary supply inventories.

Maintained current technical library; plan, organize

and schedule maintenance of equipment, correlate data for reports

concerning performance and

maintenance of equipment.

PROFESSIONAL EXPERIENCE

Tier3 Technical Support Manager

- Ajilon Feb 96-Nov 96

&

BellAtlantic.net Nov

96

-Present

Provide network and technical support on Bell Atlantic Internet

Solutions Helpdesk.

Manage customer impact of provided services, future services, network

operations and

contracted Help Desk operation.

Develop Graphical User Interface and determine data requirements for

product

enhancement.

Review and recommend product enhancements based on customer

experience.

Support switched access and dedicated access clients, NT 4.0, Win95,

Win3.x.

Abuse Desk Manager

responsible for the development of procedures and

policies to

enforce the Terms of Service.

NT Administrator, Network Engineer

- Radian Systems June 96-June 98

Support corporate users using Win95, NT 3.51/4.0,CCMail, MS Office and

MS

Exchange.

Responsible for the network design, server installation, network

upgrades and maintenance

of system servers.

Administrator for the Corporate Internet and Intranet presence

including the Web Servers

and Proxy Server.

Maintained daily and weekly tape backups for Disaster recovery.

Computer Support Specialist/Supervisor

- USMC April 88-January 96

Responsible for the testing, maintenance, and repair of the HP Apollo

9000 Model 750

minicomputer and a variety of computer based systems.

Skilled in the cleaning and servicing of data systems equipment, and

performing operational

test, repairs, and adjustments using specialized tools and test

equipment.

Adept at the installation of a variety of Systems and networks

including:

-Fiber Optic Connectivity, Novell 3.26 Local workstations

-Banyan Vines LAN workstations, Modems/Com Servers/File Servers

-4mm/8mm DAT drives, CD-Roms, Print Servers and network repeaters

-Floppy and Hard Disk Drives, Software and Hardware upgrades

Trained in the assembly and disassembly of computer systems,

performing periodic

preventive maintenance, and maintaining repair history logs.

Directed, scheduled and unscheduled maintenance efforts, and assisted

in software support

requirements.

Possess hands-on experience in the installation, modification, and

operation of

microcomputer software systems and in providing technical assistance

and training to end

users.

Operated and maintained DOS operating systems, and experienced in

installation,

configuration. and fault analysis of: Win 3.1. Win 3.11, MS DOS

3.3-6.22, Lotus

SmartSuite, Excel, WordPerfect 5 1/6.0, MS Word 2.0. MS Works, HG 2.0.

Instructional

Instructed personnel in the technical and theoretical aspects of

computer and software

operations and support for end users. Responsible for formulating a

sound learning

environment prepared and organized scheduling for lectures,

demonstrations, and practical

application.

Developed superior teaching techniques that permitted small group and

one-on-one

instruction.

Skilled in lesson plan development, and one-to-one practical

application.

Nominated by superiors for assignment as a formal occupational

specialty instructor.

Other Experience/Honors

Extensive training in the theory of operation and use of vacuum tubes,

transistors, diodes,

solid state devices, integrated circuit components, transformers,

motors, generators,

synchros, servos, electro/mechanical drive mechanisms, transmission

lines, antenna

impedance, resistance, capacitance, and inductance.

Repeatedly assigned to positions requiring the highest degree of

personal responsibility and

reliability with outstanding results.

Selected for accelerated advancement ahead of contemporaries.

Recognized on three separate occasions for superior work.

Qualified to hold a Secret Security Clearance based on a FBI

background in investigation.

Continually characterized by superiors as hard working, energetic

individual, with sound

judgment and a superior work ethic.

TECHNICAL TRAINING

Introduction to Cisco Routers (32 hrs)-June 1998

Advance Cisco Routers (32 hrs)-July 1998

Microsoft Implementations of TCP/IP on Windows NT v4.0 (24 hrs)-1997

Managing the Microsoft Internet Information Server (24 hrs)-1997

Windows NT v4.0 Core Technologies & Administration (40 hrs)-1997

Sexual Harassment Sensitivity Training (24 hrs)-1993/94/95

NetWare v3. lx Administration Course (40 hrs)-1995

AHA CPR (Adult) Certified (6 hrs)-1994

Fiber Optics Training (8 hr's)-1993

ANU/UYK-65(V) SNAP 1 Systems \.Maintenance (1,120 hr's)-1993

Data Systems Technician Course (960 hrs)-1993

Solid State Devices (40 hrs)-1990

Intermediate Leadership and Management Training (240 hr's)-1989

F-4 Phantom Wire Bundle Maintenance (80 hrs)-1989

AN/AWG-1OB Missile Control System Maintenance (80 hr's)-1989

Avionics Corrosion Control (40 hr.)-1989

Avionics Technician Course (600 hrs)-l989

REFERENCES

References available upon request.

Resume available for download in the following formats.

MS Word97 MS Word 6 Text

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