Customer Service Sales

Hard Working, Willing to Learn Customer Service Professional (Nashville and Surrounding)

Date: 2012-12-04, 10:52AM ************@*****.***

Dear Potential Employer,

If you are looking for a hardworking sales and customer service professional, that is willing and eager to learn, please take the time to review my resume below. I have a very strong background in customer service and sales, and many years experience have made me very proficient with computers. I have several years experience in retail sales, as well as in a call center environment.

I am willing and available to work any shift you may have available. Thank you for your consideration.

Rachel Kuhl

1009 School St.

Columbia, TN 38401

Email: *********@*****.***

Phone: 931-***-****

My philosophy: Good Enough isn't Good Enough

As a Customer Service Representative, I have always tried to give the kind of support I expect as a customer. Asking the right questions, and listening to the answers, to find out what my customers need. I take the time to learn about the products. Even if my employer doesn't acknowledge the extra effort, my customers will appreciate being helped by someone who knows and cares about what they're talking about.

Experience

Customer Service Manager, Cheaper Used Tire, Nampa, Id

February 2007-July 2012

Eagerness to learn, along as my enduring work ethic, are what got me promoted to management within a year at this company.

In-depth knowledge of the products that we sold, as well as the technical aspects of their use, is what made me an effective customer service manager. I was the first and primary point of contact for our store, and it was my responsibility to make recommendations based on the individual needs of our customers. I was essentially a "walking call center", meaning that I spent the majority of the time on the phone, taking calls from current and potential customers, and answering questions regarding product pricing and availability, store hours and location, or any other questions they may have.

Retention was also a critical aspect of my position. This is a type of business that when something goes wrong, it can be anything from inconvenience to catastrophe. Word of mouth can make or break the reputation of a small business. Therefore when faced with a customer who was dissatisfied, it was essential to diagnose and fix the issue, in a timely manner, using whatever resources I have available.

March 2006-October 2006

T.L.E. Service Writer, Wal Mart, Caldwell, Id

This position was primarily centered on customer service and sales.

Major duties and responsibilities of this position included: Writing service orders for Tire and Oil change services, keeping T.L.E. department stocked, clean and organized, processing returns for the Automotive department, answering customer questions both in-store and over the phone.

I was also responsible for helping customers choose products (such as tires and car audio equipment) and services that best suit their needs. It was very important to understand the type of vehicle customers are driving, and what they use it for, in order to help them make a good decision.

I left this position to pursue an out-of-town career opportunity.

January 2004-February 2006

Intelligent Employment Solutions

Various call center, sales, and customer service positions

For the first 2 years out of high school I worked in several call centers, through a temp-to-hire agency, and gained a variety of customer service and sales experience. I have background in multiple call center situations and environments, including:

Troubleshooting

Inbound Customer Service

Outbound Sales

Retention

Technical Support

Billing

Data Entry

Appointment Setting

Account Notations

Upsell

Subscription Renewal

Call Directing

Multi-Line Phone System

VOIP

Computer Knowledge and experience:

Microsoft Windows OS

iOS

Microsoft Office Software (Word, Excel, Power Point, Outlook)

Internet Browsers and search engines (Internet Explorer, Google Chrome, Firefox, Apple Safari)

Data Entry (35 WPM)

Helpdesk Software

Cloud-based software

I am currently available to work any available shift your facility may have available; Professional and personal references available upon request; I can be contacted by either email or telephone anytime during the day.

Contact this candidate