Customer Service Life Insurance
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Title:consultant
******@***.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: NJ
ZIP:
CANDIDATE ID: 2889250
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 201-***-****
EMAIL: ******@***.***
HOMEPAGE:
HOTTEST SKILLS: information systems, market, delphi, product, sale, engineer,
acquisition, information technology, marketing, revenue, expense, revenue, cisco,
communication, presentation, price, territory, billing, broker, brokerage
REVISION: 08-SEP-02
RESUME:
NAME: WILLIAM LUCIA
ADDRESS: 270 RALPH ST., APT. 1
CITY: BELLEVILLE
STATE/PROVINCE: NJ
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 201-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
WILLIAM C. LUCIA
270 RALPH ST., APT. 1
BELLEVILLE, NJ 07109
******@***.***
QUALIFICATIONS SUMMARY:
Results oriented and forward-thinking information systems and
operations professional with a strong background in business planning,
technology management and service delivery.
WM. LUCIA and ASSOCIATES,
Belleville, NJ 1996Independent consultant
providing business and technology strategy
consulting to financial services organizations.
CYBERTEK CORPORATION, Long Grove, IL 1995Senior Account Executive,
Kemper Life Insurance Companies
Information technology executive responsible for managing the
outsourcing relationship at the Kemper Life Insurance Companies,
generating annualized revenue in excess of $7,000,000.
Accomplishments:
Managing staff of 38 information technology professionals supporting
the automation needs of a major life insurance corporation with over
800,000 customers.
Responsible for increasing revenue to Cybertek while serving as Kemper
Life's Information Systems officer and a member of their senior
management staff.
Reengineering a mission critical information gathering service for
Kemper and another PMSC subsidiary, PMSI, including the redesign of
the application systems, workflow processes and implementation of an
electronic document management system.
Directing a data warehousing initiative for the Kemper Life Companies;
serving as the Cybertek corporate relationship manager with vendors in
this market.
CELTIC LIFE INSURANCE COMPANY, Chicago, IL 1992 to 1995Senior Vice President - Operations, Chief Information Officer
Senior operations and information technology officer responsible for
the technological development and customer service strategies of the
organization.
Accomplishments:
Designed, developed and implemented a full-service administrative and
information systems division for this specialty health insurer, from
concept to production, in less than one year.
Negotiated favorable contracts with software vendors to participate in
the support of a highly technical service facility, at minimal cost to
Celtic.
Managed the integration of multiple applications across different
platforms and operating systems, using a LAN-based electronic workflow
management and document imaging system at the hub.
Developed the information systems and customer service support for a
new portfolio of Managed Healthcare products for the small employer
market.
NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INS, Chicago, IL 1989 to
1992
Senior Vice President
- Insurance Operations
Senior insurance operations officer also responsible for implementing
company acquisitions and determining technological improvements
required to support business plans.
Accomplishments:
Redefined this life insurance company's service philosophy and image,
improving its competitive standing in the brokerage marketplace.
Managed the acquisition analysis, due diligence and relocation of
Amoco Life Insurance Company from Omaha to Chicago. Completed
information systems conversion and relocation of administration within
8 months of acquisition of the 100,000 life block of life insurance.
Supported an annual increase in life sales of over 1000er year for
two consecutive years by re-engineering the life underwriting and
policy issue functions.
Identified new technologies to improve the process of risk selection
and acquired Lincoln National Risk Management's expert Life
Underwriting System.
Re-engineered the premium billing and collection functions and fully
automated all EFT premium transactions and returns, resulting in
annual expense savings in excess of $100,000. Assumed responsibility
for this department and resolved an operational crisis.
ICH COMPANIES, Dallas, TX 1985 to 1989Vice President
- Internal Systems
Technology officer managing both external vendor relationships and
internal departments responsible for new technology research and
development, telecommunications and PC applications.
Accomplishments:
Managed the research, due diligence, acquisition and implementation of
an Image Processing System for the Life Underwriting and New Business
Divisions of the Dallas-based companies. Negotiated 'showcase account'
contract with FileNet Corporation to achieve reduced prices.
Improved Underwriting and New Business processing service and reduced
processing turnaround times approximately 50% while reducing overhead.
Managed the conversion of three different new business processing
systems to one, improving overall efficiency of the operations for
three independent marketing companies. Streamlined service operations
and resolved an operational crisis which was causing the life
companies to lose agents and business.
Relocated the customer service operations of Philadelphia Life from
Philadelphia to Dallas, improving service while reducing staff by
almost 50%.
CYBERTEK COMPUTER PRODUCTS, Dallas, TX 1983 to 1985Product Consultant
Marketing specialist developing and qualifying sales leads as well as
providing consulting to life and health insurance customers.
Accomplishments:
Opened the Atlanta sales and service office for this insurance data
processing vendor.
Provided marketing research and support for the sale of life and
health insurance software and services.
Developed software training programs and re-engineered training/demo
system to improve presentation to prospects and customers.
Provided project management and information systems and operational
consulting to life and health insurance organizations.
Managed relationships with existing customers in specific sales
territory.
PHILADELPHIA LIFE INSURANCE COMPANY, Philadelphia, PA 1978 to 1983Director, Administrative Support
Developed an operating unit of internal consultants to users of
insurance administration systems.
Accomplishments:
Managed the development, administrative support and introduction of
the company's first universal life insurance product.
Coordinated the consolidation and relocation of all administrative
operations from San Francisco to Philadelphia resulting in an
operational expense savings of over $1,000,000 annually.
Project Manager responsible for planning and implementing conversion
of systems from service bureau to in-house managed. This resulted in
an annual savings of about $750,000.
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