Manager Account Executive
Resume:
Teri Klem
Email: *********@********.***
Address: *** *********
City: DUSHORE
State: PA
Zip: 18614
Country: USA
Phone: 570-***-****
Skill Level: Management
Salary Range: $90,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
TERI A. KLEM
196 CARPENTER STREET
DUSHORE, PA 18614
*********@********.***
WWW.LINKEDIN.COM/IN/TERIKLEM
SUMMARY
Proactive, effective Operations Manager with proven success leading and developing team environment while achieving company revenue goals, cost effectiveness with commitment to client and customer retention and satisfaction. Expertise in mobile and fixed site MRI and PET / CT partnerships with hospitals.
- Profit and Loss Responsibility
- Team Member Development
- Logistical Organization
- Patient and Customer Satisfaction
- New Business Development
- Troubleshooting
- Proven Leadership
- Physician Liaison
- Customer Renewals
- Plan Achiever
- Goal-Oriented
- Operational Efficiencies
- MRI and PET / CT Mobile and Fixed Site Partnerships with Hospitals
- Customer Retention
PROFESSIONAL EXPERIENCE
ALLIANCE IMAGING, Newport Beach, CA 1995 - 2012
MANAGER, Operations
Oversaw operations for clients of multi-modality imaging company. Specialized in mobile and fixed site partnerships with hospitals with an emphasis on MRI and PET / CT. Supervised and developed up to 20 staff members.
- Decreased overtime and contained costs through innovative scheduling and adding additional part time staff.
- Initiated cost savings by logistical changes saving mileage reimbursement costs.
- Managed operating bottom line profit to 59% with efficient payroll and expense containment.
- Commended for achieving impressive payroll per scan percentages by building efficient team, while monitoring and adjusting patient flow supporting additional revenue despite time restraints.
- Earned number 1 in revenue forecasts for Local Area Team by consistent monitoring of P&L and making appropriate adjustments.
- Collaborated with account executive achieving revenue targets and maintaining budgetary goals.
- Improved staff performance by effectively coaching and counseling 20 team members, including providing performance feedback during annual evaluations and fostering team building.
- Reduced potential errors and corporate exposure by mentoring and training staff on policy compliance and best practices.
- Achieved consistent low system downtime working with original equipment manufacturers while proactively monitoring equipment issues, maintaining preventative maintenance schedules and tenaciously monitoring service timelines.
- Maintained customer satisfaction of 92% - 95% measured quarterly reaching companywide goal of 95%.
- Ensured and maintained joint commission on accreditation of hospitals JACHO compliance via policy and procedures, which reduced corporate exposure and supported positive quality and branding initiatives.
- Coordinated Quarterly Business reviews with clients` departmental directors improving hospital based initiatives while maintaining integrity of company goals for patient care, quality, productivity, referral building and revenue goals.
- Worked in conjunction with Business Development Director to identify key business opportunities and renewal process.
EDUCATION
- AS, Radiologic Technology, Mansfield University, Mansfield, PA
- Board Certified Registered Radiologist Technologist
- Board Certified MRI Technologist
- Robert Packer Hospital
PROFESSIONAL DEVELOPMENT
- Foster and Mobley - Management
- Effective Interviewing / Conflict Resolution
- Financial Responsibilities / P&L Training
PROFESSIONAL ASSOCIATIONS
- American Society of Registered Technologists A.S.R.T.
TECHNICAL SKILLS
- MS PowerPoint, MS Excel, MS Word, Salesforce, Kronos
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