Customer Service Medical

I need a WEEKEND job (Clarksville, Springfield, Nashville)

Date: 2012-12-06, 6:29PM ***************@*****.***

I am a single mom in school full time monday through thursday day shift. I would love to find a fri, sat, sun job because my unemployment runs out in Jan.

I have copied and pasted my resume below. If interested, please call me.

06/2011-06/2012 Rust Constructors Clarksville, TN

Pipe Fitter Helper

Bevel pipe, fire watch, help fitters and welders, bolt-up, walk down packages, find lines, lift/carry pipe and valves, work chain falls, write SPA (safe plan of action) general construction work on Hemlock. Practiced stick welding

04/2011-May 13, 2011 Concentra Westside Jacksonville, FL

Front Office Specialist

Transferred to Jacksonville Fl for Front Office Lead position. Greets patients and visitors and directs them accordingly. 'Obtains authorization as needed to process patients for services needed. 'Admits patients into OccuSource or manually in accordance with client company protocols. 'Explains all required paperwork and forms to patients and ensures proper completion of all paperwork. 'Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. 'Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols. 'Files paperwork, medical records and correspondence according to defined company procedure. 'Dissemination of all paperwork to outside parties including non injury paperwork, custody and control forms. 'Maintains inventory of office supplies and printed forms. 'Assists in processing patient referrals as required. 'Follows HIPAA guidelines and safety rules as outlined in training received. 'Attends center staff meetings. 'Participates in ongoing training. Perform drug screens and breath alcohol tests as needed to help the back office, also room patients when needed, as well as other duties when requested.

02/01/2010-04/2011 Concentra Rivergate Madison, TN

Front Office Specialist

Greets patients and visitors and directs them accordingly. 'Obtains authorization as needed to process patients for services needed. 'Admits patients into OccuSource or manually in accordance with client company protocols. 'Explains all required paperwork and forms to patients and ensures proper completion of all paperwork. 'Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly. 'Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols. 'Files paperwork, medical records and correspondence according to defined company procedure. 'Dissemination of all paperwork to outside parties including non injury paperwork, custody and control forms. 'Maintains inventory of office supplies and printed forms. 'Assists in processing patient referrals as required. 'Follows HIPAA guidelines and safety rules as outlined in training received. 'Attends center staff meetings. 'Participates in ongoing training. Perform drug screens and breath alcohol tests as needed to help the back office, also room patients when needed, as well as other duties when requested. Perform DOT and Non DOT drug screens and breath alcohol tests, as an on call position to the ER's when there are work comp injuries that need a drug screen or breath alcohol test performed outside of normal office hours.

10/2009-01/29/2010 Account Temps (Diabetes Care Club) Brentwood, TN

Insurance Verification Rep Make outbound calls to insurance companies in order to obtain benefit information for DME and Diabetes testing supplies. Assist with refund project. Post denials. Assist with special projects as needed.

04/20/2009-09/09/2009 Sprint Panama City Beach, FL

Customer Service Rep

Answered calls from customers about their bills,phone upgrades,payment arrangements,services, explained Sprint policies and procedures, reviewed accounts for incorrect billing, troubleshoot phones, applied credits when needed, customer service, changed price plans, upsell.

9/7/2006-2/19/2009 Concentra Medical Phoenix, AZ

Accounts Receivable/Collections

JOB SUMMARY:

Working under indirect supervision, responds to customer inquiries and performs various clerical administrative duties required for processing billing transactions to ensure timely and accurate collections of payments, daily reconciliation of cash and accurate reporting while maintaining orderly, well documented files and reports in accordance with Concentra policies practices and procedures.

MAJOR DUTIES AND RESPONSIBILITIES:

Communicates with various customers including employers, insurance companies, TPAs and labs to answer questions and resolve issues

Researches and adjusts billing discrepancies

Processes rebills and needed correspondences

Receives researches and responds to incoming questions or complaints; provides information, explains policy and procedures, and/or facilitates a resolution

Updates and submits employer profile information as necessary

Prepares and/or processes documents; reviews for accuracy and completeness; updates information and compares elements for consistency

Prepares and processes billings and related documents; reviews invoices and checks for accuracy of figures and code authorizations, exceptions, etc.

Performs other duties as assigned

A/R Aging Report

Initiates collection calls to insurance companies, employers, to make payment arrangements

Researches Employer Issues and facilitates a resolution

Documentation

Requests documentation from clinics to support charges and expedite resolution of discrepancies

Addresses correspondence and customer requests

Rebills

Generates rebills for open balances

Corrects insurance information and redirect bills to appropriate payor

Post cash payments to Injury and Non Injury accounts

Promoted to Non Injury 8/2007

12/16/2002-10/04/2004 Adecco Employment Hopkinsville, KY

Office Supervisor

Completed Payroll information/new hire paperwork

Recruited for Factory/office/and Production positions

Completed Payroll

Job Fairs

Interviewed/hired new associates

Workers Comp/Unemployment Insurance

Assign/Un-assign associates in computer

Data Entry

OnSite check ins/make sure employees were dressed appropriately and were clocked in/at station on time

Fill orders for new employees/replacements

Manage and maintain office

Manage employees

Collections

Accounts Receivable/Payable

Completed Daily/Weekly Attendance Spreadsheet

Education/Personal Information:

Received GED from Hopkinsville Community College in June 2003.

Completed 2 semesters at Draughon's JR College in the Medical Assistant Program, to include Medical

Terminology, Diagnosis Coding, Medical Law and Ethics.

Working knowledge of Microsoft Programs to include Excel, Works, Word, Power Point.

Dickson Technical College-Basic Welding (did not finish due to my dad passing away)

Anthem Career College, Xray Tech Diploma program, 9-2012-current

CERTIFICATIONS:

E-screen Collector, UDS collector, BAT, CPR

OBJECTIVE:

To obtain a position within a stable company that I am able to use my training to perform essential job functions correctly and accurately.

Contact this candidate