Manager Customer Service

Title:Lee Hecht Harrison

******@*******.***

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Name: Ari Ochs

Address: * ******** **.

City: Bay Point

State: CA

Zip/Postal Code: 94565

Country:

E-mail: ******@*******.***

Primary Phone: 973-***-****

Background

Most Recent Job Title: Accounts Receivable / Revenue Manager

Most Recent Employer: Shopping.com

Career Level: Manager, Director Level

Availability or Timeframe: Immediately

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: Bachelors

Languages Spoken: English

Job Preferences

Desired Salary: $105,000 Yearly

Willing to Relocate: Arizona United States

Desired Job Titles: Credit, Collections & Billing Manager

Operations Manager

Risk Management

Desired Job Types: Employee

Work Status: Full Time

Desired Shifts

: 1st Shift

Desired Travel: 50%

Category: Accounting, Customer Service, Operations

Company Size:

Company Type:

Industry: Accounting, Banking / Finance, Computers Software and Hardware, Consumer

Products, Electronics, Information Technology, Telecommunications

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Copyright c 1997- Lee Hecht Harrison, Inc.

Ari J Ochs

6 Sycamore Ct.Bay Point, CA ********-***-**********@*******.***

Accounts Receivable / Billing / Credit / Collections /Fraud

Manager

Highly dedicated professional user with 15 years experience in Billing, Credit,

Collections & Fraud. Proven

specialist in process optimization, bad debt reduction, risk management and accounts

receivable management.

Relevant Experience

Shopping.com, Brisbane, CA10/07 3/10 Accounts Receivable / Revenue

Manager Monitor cash, lockbox, wires, PayPal and credit card applications for accuracy

and timely input. Manage the monthly reconciliation of other AR related accounts (such as

unapplied cash, unclaimed credits, clearing, accrual and bad debt). Manage collections

process and report cash flow activities. Support sales & merchant teams with escalated

inquires regarding customer accounts; including payment questions, fraud prevention,

credit and refund requests and miscellaneous receivables questions pertaining to customer

orders. Manage the Allowance for Doubtful Accounts to ensure its adequacy for current bad

debt activities as well for the changing business circumstances of the company.

Implemented protective measures for risks implemented new credit reporting tools, new

processes added to the signup process, use of vender tools to prevent fraudualnt credit

card activity & implemented new automated & manual reviews to decrease chargeback

activity. Assisted with global AR practices to ensure consistency. Ensure prompt

resolution of customer inquiries and cases filed in Salesforce tracking system. Marked

Accomplishments: Decreased bad debt to 1%, assisted in migrating pre-paid merchants to

PayPal, implemented dunning process, dropped credit card chargeback activity, implemented

paper free environment & co-creator of The Shopping Committee.

Global Document Solutions, New York, NY9/05 1/07 General Manager of NY Headquarters

Oversee the business administration for billing, collections, accounts payable, accounts

receivable & payroll. Provide final approval on accounts payable for all vendor

invoices/statements and purchases. Assisted in implementing job cost accounting. Review

daily progress reports to ensure products and jobs are on time, on budget, and accurate.

Manage the daily operations from processing to printing to mailing; 6 direct reports that

was responsible for oversight of staff of 300. Responsible for management of employees;

handle human resource & union issues, work through management process, create client

services department and develop new procedures when necessary. Marked accomplishment:

Implemented new operational standards and procedures for increased productivity of over

50% which allowed the cutting over $1M of operational costs in all areas from supplies to

overtime.

IDT Corp

., Newark NJ9/95 9/05 Credit, Collections & Billing Manager Consumer Phone

Services 1/00 9/05Responsible for creating and maintaining the following: Billing and

collection process for over 1 million customers, while maintaining compliance with local

regulations. Supervise entire process; from bill generation, debtor-to-third party

collection agency, includes tracking of past due notices, dialers, suspensions &

disconnections. Matrix for profiling new customers based on their real-time credit

score. Electronic payment system compliance; credit card and electronic check processing

for billing and collection. Fraud systems based on customer s usage, credit score and

dishonored payments, i.e. failed electronic check payments, credit card chargebacks and

bounced checks. Ability for customers to pay by cash at payment centers across the

country. Automated transactions system (EZ Pay) that charge/debit based on account s due

date. Automated refund process. Assisted Chief Operating Officer in operational general

management duties. Relationships with all vendors (printers, payment processors, lockbox,

credit bureaus & collection agencies). Marked accomplishment: responsible for decreasing

bad debt accounts from 30% to 4%.Billing Manager Internet Services 10/97 12/99

Processed bi-monthly billing for Internet customers using MS Access. Managed billing

process for 300,000 Internet customers, which included sending credit card files to the

processing center uploading and retrieving files to/from the billing database.

Generated monthly invoices with information pulled from customer database. Generated

collection notices for past-due Internet customers. Responsible for suspending all

Internet services for delinquent accounts. Personally handled calls from customers

needing special attention. Managed 11 staff members handling all types of payment,

billing and collection issues.Customer Service Manager Internet Services

9/959/97

Managed 20 staff members who were primarily responsible for customer retention.

Responsible for training all staff members on corporate procedures to handle and maintain

irate and/or canceled customers. Responsible for handling geographical areas that held

large numbers of difficult customers. Created a successful customer win-back program.

Education/ TrainingTechnical Experience Bachelor of Science,

Business ManagementCollege

of Staten Island,

Staten Island, NY 1/96SAP R/3: SD & FI Modules (Invoice creation to cash

application)Salesforce : CRM tools and case managementMicrosoft Office Versions 2003 &

2007 (Excel/Word/Outlook/Powerpoint)Blackline: Preparer/Approver roles

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