Manager Customer Service

Operations Manager/Property Administrator

Date: *012-11-26, 12:49PM *******.********.****@*****.***

To: GM/HR

This letter is to express my interest if given the opportunity with your company. Based on my skills I am confident that I would be a great addition to your team.

My resume highlights my ability/knowledge/expertise regarding the position. During my time at Sun tide 3 condos S P I, Lauberge Casino & Hotel, Delta Downs Race Track Hotel & Casino an also Boomtown Casino Hotel in which I was Operations Mgr for all three thru Innovative Hospitality Systems I was able to succeed/save money/save time/increase sales/increase productivity in hotel hospitality. Focusing on how I could help the company. Also skilled in Management

As Operations Mgr I would oversee and also assist Maintenance Manager on the day-to-day operations of our members dining facilities. This also included Welcoming and greeting guests to the Hotel. I would help guests into the appropriate suite type. Al so would pertinent information and entering it into the Hotel's database. I described hotel amenities and services to all guests. I made them aware of any and all services. Answering any questions they may have. I answered telephones and made reservations. Also as Guest would check out of the hotel. Thanking them for their stay and business and to please remember us in the future when they return--- and I do have a minimum of two years hotel hospitality experience, team orientated individual and able to excel on own be able to take directives from supervisors. Always have the best interest of the hotel, fellow employee and guest in mind. Supervised staffing, scheduling, cleanliness, client relations and maintaining a high standard of service for all bars and Restaurants which were a total of 5 at any given time day or night I was always on 24hr call 6 days a week and I believe in strong leadership and coaching to insure excellence in food preparation and sanitation Supervisory Experience -- and 6 years of supervisory and Operations Mgr experience if not more within the food service/retail/customer service industry also I would Plan and lead weekly management meetings- Oversees all ordering of product and supplies for the restaurant.- Oversee all weekly inventories.- Conduct weekly product meeting updates with Kitchen Manager.- Verifies daily quality assurance via line check.- Ensure compliance with all employment policies.- Carefully monitor and control annual paid leave, overtime and National holiday scheduling. -- Create to weekly management schedules while overseeing schedules for all employees.

Property Administrator live on site Operations Manager 2000- 2005 Econo Lodge South Padre Island, TX an Condos

Oversaw the operations in full aspect which included 5 star guest services, crew of over 30 employees, scheduling, discipline, hiring, firing, payroll, training and both internal and external sales. Also took care of basic maintenance on rooms, locks, telephones, plumbing, a/c's and electrical, basic administrative skills, and basic computer knowledge. . .i.e. Word, Excel and Outlook

I am excited about the Position and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail because I am seeking a long term working relationship with your company

Sincerely,

John J. Cisneros Cell # 956-***-**** Email -- ***.********.****@*****.***

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