Manager Customer Service

Thresa O'Donnell

Email: ********@*************.***

Address:

City: Clermont

State: FL

Zip: 34711

Country: USA

Phone: 352-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Retail General Manager with management experience and exceptional people skills. Versed in leadership and business operations. Desires a challenging role as a General Manager.

Educational Background:

High School Dipolma from Florida College of Natural Health, Altamonte Springs FL 1/2001 to 3/2001 (Natural Health/Massage)

Job History / Details:

Professional Profile

Retail General Manager with management experience and exceptional people skills. Versed in leadership and business operations. Desires a challenging role as a General Manager.

Qualifications

Results-oriented

Operations management

Client-focused

Excel in leadership

Training and lead development

Change management

Customer Service and Satisfaction

Sales and Goal driven

Multi-Task Management

Account Management

Business Development

Creative Problem Solving

Expense Control

Experience

August 2008 to Current

Staples Clermont, FL

General Manager

Opened and managed team of 20 associates for a brand new store. Implemented department's incentive performance plan and goals which motivated staff and resulted in a increase in sales. Created financial plan covering 12 month period and projecting 10 percentage growth. Surpassed revenue goals in four consecutive quarters over 6 percentage . Store budgeted to loose money for the first 3 years and mentored a team which produced and reported profitable each year. Initiated program that standardized employee training and led to increase in customer satisfaction. Directed strategic initiatives to achieve making Staples a one stop shop for all your office needs. Served as mentor to junior team members and assisted in multiple promotions within my store.

March 2005 to August 2008

The Home Depot Clermont, FL

Sales Manager

Managed specialty departments including Flooring, Kitchen/Bath, Appliances and Plumbing.

Education

2002 Florida College of Natural Health Altamonte Springs, FL

Associate of Science Natural Health/Massage

Additional coursework in Business Administration and Finance

Affiliations

Leadership Development Program 2012

Completed a 5 Week Course "Foundations of Leadership Program".

Focused on Emotional Inteligence, Selection & Hiring, Situational Leadership, Developing Associates Capabilitites and Project Planning.

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